Student Services Program Manager - 526780
Job no: 526780
Work type: Regular Full-time (Benefits eligible)
Location: Tuscaloosa
Categories: Advising/Peer Support
Pay Grade/Pay Range: Minimum: $56,600 - Midpoint: $73,600 (Salaried E9)
Department/Organization: 216144 - UH Student Services
Normal Work Schedule: Monday - Friday 8:00am to 4:45pm
Job Summary: The Student Services Program Manager oversees the academic advising function for a small college. Provides student record oversight, degree auditing, registration assistance, and catalog preparation for the college. Identifies and implements best practices in academic advising. Develops, coordinates, facilitates, and integrates outcome driven efforts in academic advising that support student success, retention, and graduation completion. May handle a student academic advising case load.
Additional Department Summary: Provides leadership and managerial functions to carry out the Honors College program mission. Plans, implements, and evaluates the Student Services Department. Orchestrates tasks and sets up systems to carry out the organizations mission. Recruits, selects, and orients personnel. Conducts introductory and annual performance appraisals for staff. Ensures all student services in the college are well integrated and function smoothly. Helps supervise all aspects of Student Services for the Honors College. Oversees college-wide academic advising and coordinates with other academic advising across other colleges. Drives and articulates the vision of the Honors College student services.
Required Minimum Qualifications: Bachelor's degree and six (6) years of academic advising or student academic records experience; OR master's degree and four (4) years of academic advising or student records experience.
Skills and Knowledge: High-degree of problem solving techniques. Creative thinking skills. Excellent organization and people skills. Ability to manage multiple projects simultaneously and to prioritize tasks depending on the need for immediate responses and completion of timelines. Ability to work with various groups of people. Excellent verbal and written communication skills. Excellent public speaking skills. Ability to analyze and solve problems. Ability to develop and work with a team. Sound judgement and ability to use independent judgement.
Preferred Qualifications: Master’s degree and two (2) years of experience in academic services, student services, higher education, or an academic unit. PhD in related field.
Background Investigation Statement: Prior to hiring, the final candidate(s) must successfully pass a pre-employment background investigation and information obtained from social media and other internet sources. A prior conviction reported as a result of the background investigation DOES NOT automatically disqualify a candidate from consideration for this position. A candidate with a prior conviction or negative behavioral red flags will receive an individualized review of the prior conviction or negative behavioral red flags before a hiring decision is made.
Equal Employment Opportunity: The University of Alabama is an Equal Employment/Equal Educational Opportunity Institution. All qualified applicants will receive consideration for employment or volunteer status without regard to any legally protected basis and will not be discriminated against because of their protected status. Applicants and employees of this institution are protected under Federal law from discrimination on several bases. More information is available in the EEOC’s Know Your Rights: Workplace discrimination is illegal poster.
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