About Us
At Sportsbet, we’re united behind our purpose to “Bring Excitement to Life” for our 2 million customers (and growing!). We do this by over-delivering through our commitment to fun, challenging the status quo and living our values. As part of the Flutter Group, we’re a global player, but in Melbourne, Sydney and Darwin we’re a tight knit group of 1,300 teammates (of which over half are in our Tech and Data Science teams!).
We are a significant contributor to the Australian economy through racing and sporting codes and we are committed to having a positive impact in society by supporting our customers, our communities and our employees. Our commitment to responsible gambling is genuine and demonstrated through the wide range of responsible gambling initiatives and tools.
In 2023, we were a recipient of LinkedIn’s Top 25 Companies for our focus on career development and awarded the Top 10 Workplaces for Women through Work180. Our commitment to making Sportsbet the best place to work is never-ending.
About the Role
We’re looking for a practical and delivery-focused learning professional to support our Customer Operations team with effective training programs. In this hands-on role, you’ll design and deliver impactful learning experiences for staff across customer service, sales, and contact centre functions. You’ll partner closely with operational leaders and subject matter experts to identify skill gaps and deliver learning solutions that improve performance and support operational readiness.
Unlike traditional L&D or Instructional Design roles, this is not about leading teams or building large-scale org-wide strategies. Instead, you’ll be rolling up your sleeves, creating engaging learning content, running sessions, and tailoring programs to meet the real-world needs of customer-facing teams.
Key Responsibilities:
- Design and facilitate engaging, practical training sessions for customer-facing roles across contact centres, retail, and service teams.
- Partner with internal stakeholders to identify learning needs and create targeted solutions aligned to business goals.
- Develop blended learning content and materials (digital, instructor-led, on-the-job) to support onboarding, upskilling, and performance improvement.
- Support new product and process rollouts by delivering just-in-time training and job aids.
- Ensure all training materials meet compliance and quality standards, working alongside legal and compliance stakeholders.
- Maintain and optimize use of the Learning Management System (LMS) and other learning tools.
- Gather feedback and learning data to continuously improve delivery effectiveness.
About You:
- 2+ years’ experience in a learning, training, or facilitation role within a customer-facing environment (e.g., contact centre, retail, customer service, sales).
- Confident facilitator with strong communication and presentation skills.
- Experience designing practical, learner-centric content that drives behaviour change.
- Able to work independently and manage multiple priorities in a fast-paced setting.
- Comfortable working directly with frontline teams and operational managers.
- Proficient with instructional tools (e.g., Articulate 360) and familiar with systems like LMS platforms or Zendesk.
- A natural collaborator who brings energy, structure, and a solutions mindset to their work.
The Perks
We work hard and play hard, so along with a competitive salary and generous performance-based bonus, here’s some of our other perks:
- 25 days annual leave (that’s right, a whole extra week!)
- Genuine flexible working policy with a $800 work from home office allowance
- Weekly concierge service including free massages, manicure/nail appointments – all onsite!
- Daily fresh fruit, free breakfast, sparkling water and Kombucha on tap in the office (did we mention we have a bar fridge for Thursday night drinks!?)
- Development budget to send you to conferences, events, courses and other learning opportunities.
- End of trip facilities with an onsite table tennis and pool table
- Access to our Employee Assistance Program and a Circle In membership
- Industry leading Parental Leave support program with 26 weeks paid leave for Primary Carers and no wait time. We also have a progressive return to work benefit for your first 6 months back: come back for 3 days, get paid for 4; come back for 4 days, get paid for 5.
We encourage you to apply as soon as possible as we review candidates within 2 weeks of advertising. Be sure to check out our Life@Sportsbet Instagram page, Sportsbet LinkedIn page as well our careers website for more information and insight into our culture.
What’s the Green Tick Feeling?
Well, it’s different for everyone, yet unites us all. It’s the feeling you get when you succeed, no matter what success looks like to you. It could be developing your career, it could working on an industry leading project, or it could be making it to school pick up in time. It's all the little and big things that make you feel like you’re thriving when working at Sportsbet.
We’re an inclusive employer who welcomes you for who you are, as you are – so, if you require adjustments to the recruitment process, please let us know in your application. We also know flex means different things to different people, so let us know how we can support you to be your best.
Ready for your Green Tick Feeling? Apply now
