Client Services Officer (513455L6)


Department of Health
Hospitals & Primary Care - Hospitals Sth
Hospitals Sth - SAA&CS
Applications must be submitted by

Position details

Applications close:

AEST

Award/Classification:

Health and Human Services (Tasmanian State Service) Award, General Stream, Band 2

Salary:

$64,125 to $68,925 per annum

Employment type:

Full Time

Region:

South

Location:

Ground Fl, Peacock Bldg, Repat

Job description:

As a member of a client service team, client service officer will provide an efficient, courteous, and client-centred personal and telephone reception service for clients and visitors of the Community Rehabilitation Unit, and the Statton Clinic Facility at the Repatriation Centre.

Respecting diversity is the foundation of everything that Department of Health do. This allows us to instil trust and collaborate through honest and fair communication and helps cultivate an environment of growth and innovation. We strongly encourage applicants from key communities including Aboriginal and Torres Strait Islanders, LGBTIQA+ people, and people living with disabilities.

The Role and Service:

As a member of a client service team, and as directed by the Administrative Team Leaders, the Client Service Officer will:

• Provide an efficient, courteous, and client-centred personal and telephone reception service for clients and visitors of the Community Rehabilitation Unit, and the Statton Clinic Facility at the Repatriation Centre.
• Ensure timely and accurate administrative and operational support to the Team Leaders, clinical staff, and the outpatient clinical services to meet the unit's needs, objectives, and reporting requirements.

Note: - Please refer to the Statement of Duties for all the selection criteria of this position to address in your application.

The Team:

  • This is an exciting opportunity to work as part of a supportive interdisciplinary team providing outpatient clinic and rehabilitation services to patients with a diverse range of aged care and rehabilitation needs.
  • Work in a well equipped facility
  • Regular supervision and support is provided

Details of appointment:

Permanent full time, day worker position, working 76 hours per fortnight, commencing as soon as possible.

*notwithstanding hours to be negotiated with the successful applicant.

Applicants should note that, for a period of twelve months from the date of publication, this selection process may be used to fill subsequent or similar full time, part time, and casual vacancies.

Salary: $64,125 to $68,925 per annum. Our Employer 11.5% superannuation contribution is on top of this amount.

  • Salary range is in accordance with Public Sector Unions Wages Agreement 2022.

Benefits available to eligible candidates 

  • Professional development and accelerated pathways.
  • Excellent leave benefits: 20 days annual leave (pro rata), 20 days personal leave (pro rata), and study assistance leave if eligible.
  • Fitness Passport – You, and your family can access 40+ fitness facilities across Tasmania for just $13.95 per week per person, or $25.95 for a family.

Download the Statement of Duties and any Associated Documents

We encourage you to review the Statement of Duties, Applicant Guide, prior to applying for an overview of the duties, program, selection process and application guidance.

Statement of Duties: 

Application Guide:  

How to apply:

Apply Online. Please click the "Apply" button on this screen to ensure that important questions about you are answered.

You will be prompted to complete a 1-2 page application detailing your experience, skills and knowledge as they relate to the attached Statement of Duties. A separate statement addressing the selection criteria in the Statement of Duties is not required.

For more information:

Applicants who require further information are encouraged to contact the Contact person for detailed information about the vacancy.

Name: Anne Bell
Position: Team leader - Community Rehabilitation Unit Administration
Phone number: 03 6166 2724
Email address: anne.bell@ths.tas.gov.au

What it is like working at the Department of Health? 

Compassion, Accountability, Respect, Excellent are the key values to work in Department of Health. listening to some of the lived experiences from within the department through some of our wonderful staff and hear about their journey in relocating to Tasmania!

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  1. Review the Statement of Duties and consider if you meet the requirements.
  2. Speak to the Contact Officer if you have any questions.
  3. Submit your application including any additional documents as specified in each individual job vacancy notice.