TasEquip - Customer Service Officer (529618)


Department of Health
Community, Mental Health & Wellbeing
CMHW - Tasmanian Health Services
Applications must be submitted by

Position details

Applications close:

AEST

Award/Classification:

Health and Human Services (Tasmanian State Service) Award, General Stream, Band 2

Employment type:

Part Time

Region:

North West

Location:

MCH, Torquay Road, Latrobe

Job description:

The TasEquip team is a small and versatile group of people that work together and support each other to provide the best possible service.  Based at the Mersey Community Hospital in historic Latrobe, we service the beautiful NW region of Tasmania.

Respecting diversity is the foundation of everything that Department of Health do. This allows us to instil trust and collaborate through honest and fair communication and helps cultivate an environment of growth and innovation. We strongly encourage applicants from key communities including Aboriginal and Torres Strait Islanders, LGBTIQA+ people, and people living with disabilities.

The Role:

In accordance with established policies and guidelines, the TasEquip – Customer Service Officer is responsible for the effective and efficient operation of the TasEquip Warehouse facility by:

  • Undertaking daily warehousing activities efficiently and effectively including, but not limited to, the appropriate receipting, labelling, issuing, delivery, collection, cleaning and storage of assets.
  • Providing high quality customer service information and assistance to TasEquip clients and prescribers to ensure efficient and effective ordering and return processes, and eligible clients receive appropriate asset and repair services in a timely manner.
  • Keeping appropriate records on all relevant databases.

TasEquip provides an essential service to eligible Tasmanians that provides loan equipment to keep people safe at  home.  We are looking for a team member who is versatile, willing and able to undertake the full range of equipment handling, office administration duties and provide excellent customer service. The workload is varied and mixed, and capacity to undertake deliveries is an advantage. 

Note: - Please refer to the Statement of Duties for all the selection criteria of this position to address in your application.

The Team:

The TasEquip team is a small and versatile group of people that work together and support each other to provide the best possible service.  Based at the Mersey Community Hospital in historic Latrobe, we service the beautiful NW region of Tasmania.

Details of appointment:

Multiple part time, shift worker position, working up to 38 hours per fortnight hours per fortnight, commencing as soon as possible for a period of approximately eight (8) months. 

*notwithstanding hours to be negotiated with the successful applicant.

Applicants should note that, for a period of twelve months from the date of publication, this selection process may be used to fill subsequent or similar full time, part time, and casual vacancies.

Salary: $64,125 - $68,925 per annum (Pro rata). Our Employer 11.5% superannuation contribution is on top of this amount.

  • Salary range is in accordance with Public Sector Unions Wages Agreement 2022

Allowances: 

You’ll have access to salary package a range of benefits including living expenses up to $9,010 + $2,650 in meal entertainment each FBT year + other benefits if eligible.

Benefits available to eligible candidates:

  • Professional development and accelerated pathways.
  • Excellent leave benefits: 20 days annual leave (pro rata), 20 days personal leave (pro rata), and study assistance leave if eligible.
  • Fitness Passport – You, and your family can access 40+ fitness facilities across Tasmania for just $13.95 per week per person, or $25.95 for a family.

Eligibility:

Successful applicants will be required to meet the essential criteria.

  • Registration to Work with Vulnerable People - NDIS

Note: - Please refer to the Application Guide for more information of Essential requirements, Desirable requirements and pre-employment check.

Download the Statement of Duties and any Associated Documents

We encourage you to review the Statement of Duties, Applicant Guide, prior to applying for an overview of the duties, program, selection process and application guidance.

Statement of Duties: 

Application Guide:  

How to apply:

Apply Online. Please click the "Apply" button on this screen to ensure that important questions about you are answered.

You will be prompted to complete a 1-2 page application detailing your experience, skills and knowledge as they relate to the attached Statement of Duties. A separate statement addressing the selection criteria in the Statement of Duties is not required.

For more information:

Applicants who require further information are encouraged to contact the Contact person for detailed information about the vacancy.

Andrea Bucher

Statewide Program Director - TasEquip
(03) 6777 4335
andrea.bucher@ths.tas.gov.au

What it is like working at the Department of Health? 

Compassion, Accountability, Respect, Excellent are the key values to work in Department of Health. listening to some of the lived experiences from within the department through some of our wonderful staff and hear about their journey in relocating to Tasmania! Make It Tasmania | Move for a great lifestyle

One Health Podcast - Spotify 

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Tasmanian Health Careers | Tasmanian 

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  1. Review the Statement of Duties and consider if you meet the requirements.
  2. Speak to the Contact Officer if you have any questions.
  3. Submit your application including any additional documents as specified in each individual job vacancy notice.