The Role:
The ICT3 Technical Consultant will work in close partnership with all DoH business units to:
- Provide service queue/s management ensuring effective allocation of support requests to maintain/exceed service targets.
- Provide operational direction, support and guidance to the Support (South) team ensuring BU service targets are met.
- Provide second and third level technical support as required in support of the team, DoH stakeholder operations.
- Provide clear high-level technical advice on routine operational matters.
- Contribute to a culture of high performance, teamwork, professional development, and continuous improvement.
- Contribute to a progressive collaborative, consultative and cooperative team culture.
- Deliver technical services tasks and projects, support to ensure agreed targets, milestones, outcomes, and standards are met.
- Lead, own, and successfully deliver designated process improvement projects in consultation with key stakeholders.
- Provide technical analysis, consultation, and problem-solving to support the successful delivery of advanced technology-based solutions.
- Take ownership and successfully self-manage delivery timelines within a high paced and complex work environment.
- Deliver advanced interpersonal communication skills and a team-based process improvement mindset, team development and peer mentoring.
- Provide negotiation and conflict resolution skills with the ability to manage and escalate appropriately to effectively achieve organisational outcomes.
You will need
- Specialised knowledge and skills in designated fields of activity to provide effective practical solutions in a diverse and complex operational environment.
- An ability to lead a small team, and the capacity to foster understanding and learning as the work requires evaluation, coordination and integration of diverse operational procedures and practices.
- Contribute to a progressive culture of high performance and teamwork within the business unit and wider branch by adopting a collaborative, consultative and cooperative approach.
Note: - Please refer to the Statement of Duties for all the selection criteria of this position to address in your application.
The Team:
The IT Support (South) Team provides 2nd and some 3rd Level remote and in person technical support to meet the requirements of the Department of Health (DoH), the Tasmanian Health Services (THS), and key vendors requesting IT Services assistance and support. The team based in Hobart supports the Royal Hobart Hospital, Hospitals South, DoH Corporate services, and wider Southern region client base as part of the statewide HICT Client Services, with staff located in Hobart, Launceston, and Burnie. The team support several hundred applications, and over 16,000 ICT assets.
Details of appointment:
Permanent full time, day worker (with On-Call) position, commencing as soon as possible.
Hours to be 08:30AM to 5:06PM - 1 hour lunch Monday through Friday. The successful applicant will be required to support an On-Call roster.
*Notwithstanding hours to be negotiated with the successful applicant.
Applicants should note that, for a period of twelve months from the date of publication, this selection process may be used to fill subsequent or similar full time, part time, and casual vacancies.
Salary:
$107,899 to $122,292 per annum + our Employer 11.5% superannuation contribution is on top of this amount.
- Salary range is in accordance with Public Sector Unions Wages Agreement 2022
Allowances:
You’ll have access to salary package a range of benefits including living expenses up to $9,010 + $2,650 in meal entertainment each FBT year + other benefits if eligible.
Benefits available to eligible candidates
- Professional development and accelerated pathways.
- Excellent leave benefits: 20 days annual leave (pro rata), 20 days personal leave (pro rata), and study assistance leave if eligible.
- Fitness Passport – You, and your family can access 40+ fitness facilities across Tasmania for just $13.95 per week per person, or $25.95 for a family.
Eligibility:
Please note, the following are desirable requirements:
- Appropriate qualifications in ICT or related discipline
- Industry recognised certifications
- Current Driver’s Licence
Note: - Please refer to the Application Guide for more information of Essential requirements, Desirable requirements and pre-employment check.
Download the Statement of Duties and any Associated Documents
We encourage you to review the Statement of Duties, Applicant Guide, prior to applying for an overview of the duties, program, selection process and application guidance.
Statement of Duties:
Application Guide:
How to apply:
Apply Online. Please click the "Apply" button on this screen to ensure that important questions about you are answered.
You will be prompted to complete a 1-2 page application detailing your experience, skills and knowledge as they relate to the attached Statement of Duties. A separate statement addressing the selection criteria in the Statement of Duties is not required.
For more information:
Applicants who require further information are encouraged to contact the Contact person for detailed information about the vacancy.
Name: Adrian Hatton
Position: Manager Support (South)
Phone number: 0491 925 951
Email address: adrian.hatton@health.tas.gov.au
What it is like working at the Department of Health?
Compassion, Accountability, Respect, Excellent are the key values to work in Department of Health. Listen to some of the lived experiences from within the department through some of our wonderful staff and hear about their journey in relocating to Tasmania!
Make It Tasmania | Move for a great lifestyle
One Health Podcast - Spotify
One Health Podcast - Apple
Tasmanian Health Careers | Tasmanian
Respecting diversity is the foundation of everything that Department of Health do. This allows us to instil trust and collaborate through honest and fair communication and helps cultivate an environment of growth and innovation. We strongly encourage applicants from key communities including Aboriginal and Torres Strait Islanders, LGBTIQA+ people, and people living with disabilities.