Manager - Application Services (523620)
Homes Tasmania
Homes Tasmania
HT - Information & Technology Mgmt Servs
Applications must be submitted by
Position details
Applications close:
AEST
Award/Classification:
Health and Human Services (Tasmanian State Service) Award, General Stream, Band 7
Salary:
$128,102 to $134,832 pro rata, per annum
Employment type:
Full Time, Permanent, flexible
Job description:
Are you a tech-savvy leader passionate about delivering customer-focused digital services? Join Homes Tasmania as Manager – Applications Services and play a pivotal role in shaping the digital backbone of an organisation committed to building 10,000 new homes for Tasmanians in need. As part of the ITMS leadership team, you’ll lead a skilled team managing critical business applications, drive innovation through emerging technologies, and champion a culture of collaboration, inclusion, and service excellence.
This is your opportunity to lead with purpose, influence digital strategy, and help create better housing outcomes for communities across Tasmania.
Manager – Application Services
Homes Tasmania | Permanent Full-Time | Statewide (Location Negotiable)
Salary: $128,102 – $134,832 + 12.0% Super | Band 7 (Health and Human Services Award)
Applications Close: Sunday 27 July 2025
About Homes Tasmania
Homes Tasmania is building homes and creating opportunities for Tasmanians by delivering new social and affordable homes. We work with a range of agencies and sectors so Tasmanians can benefit from a resilient and diverse housing market that allows them to continue to improve their housing situation and all the opportunities that better housing makes possible.
Homes Tasmania is committed to investing in its people to ensure a sustainable and successful organisation through a positive workplace culture and highly capable employees. Find out how this role could work for you.
About the Role
As the Manager – Applications Services, you will lead a dynamic team responsible for the administration, support, and optimisation of Homes Tasmania’s core business applications. You’ll play a key role in ensuring a stable and efficient digital environment that enables our staff to deliver housing solutions across Tasmania. This role is a member of the ITMS leadership team, contributing to strategic planning and digital transformation across the organisation.
This is your opportunity to join a purpose-driven organisation where your IT skills will directly contribute to improving lives.
Key Responsibilities
- Lead the Applications Services team in delivering application support, maintenance, and training.
- Manage vendor relationships and service contracts.
- Oversee help desk operations (Level 1 and 2) and coordinate Level 3 support.
- Drive continuous improvement and respond to emerging technologies, including AI.
- Ensure compliance with statutory obligations and internal policies.
- Foster a collaborative, inclusive, and child-safe workplace culture.
- Contribute to ITMS-wide initiatives and strategic leadership.
What We’re Looking For
Skills & Experience
- Strategic leader with a strong background in applications management and a passion for digital transformation
- Demonstrated commitment to delivering responsive, user-focused support services that enhance organisational capability and satisfaction
- Proven ability to lead application services teams and manage business-critical systems in a dynamic, change-driven environment
- Extensive experience in administering, supporting, and optimising business applications and tools, with a focus on continuous improvement and user enablement.
Desirable Qualifications
- Minimum 3 years of recent industry experience.
- Experience in applications management, help desk services, and vendor contract management.
- ITIL®, project management, or change management certification.
Mandatory Requirements
- Current Tasmanian Working with Vulnerable People Registration (Employment type).
- Ability to satisfy pre-employment checks including:
- Conviction checks (violence, sex offences, drugs, dishonesty, serious traffic offences)
- Identification verification
- Employment disciplinary history
Location & Hours
- Employment Type: Permanent full-time (76 hours per fortnight)
- Work Type: Day work; part-time hours may be considered
- Location: State-wide – specific location negotiable with the successful applicant
- Note: This recruitment process may also be used to fill future vacancies (full-time, part-time, fixed-term)
Key Documents
If you have trouble accessing these documents, please contact Scott Miller using the details below.
How to Apply
Submit a Short Form Application (SFA) consisting of:
- A maximum two-page written application
- Your resume
Apply online via the “Apply Now” button on the Homes Tasmania careers page.
If you experience issues with the online process, email your application (preferably as one Word or PDF document) to:
Email: people.services@homes.tas.gov.au
Contact Us
For more information or to discuss the role, please contact:
Scott Miller
scott.miller1@homes.tas.gov.au
0438 009 048
Learn More
Visit us at Homes Tasmania or follow us on Facebook
Homes Tasmania – Building homes, creating communities.