The Team:

The Ward Clerk team in K Block at the Department of Health Tasmania plays a vital administrative role in supporting clinical operations within the hospital environment. These professionals are responsible for:

• Reception and Frontline Support: Greeting patients and visitors, managing phone inquiries, and coordinating communication between departments.
• Administrative Duties: Handling patient records, scheduling appointments, data entry, and ensuring accurate documentation.
• Team Collaboration: Working closely with nurses, doctors, and allied health staff to maintain smooth ward operations.
• Adaptability and Efficiency: Operating in a fast-paced, high-pressure environment with a focus on flexibility, speed, and accuracy.
• Professionalism and Respect: Upholding values of diversity, fairness, and trust, contributing to a culture of growth and innovation within the Tasmanian Health Service.

The Role:

In accordance with established policies and procedures relating to the clinical, financial and administrative requirements, the Ward Clerk provides:

• High quality customer-focused reception services.
• Administration and clerical support across all areas of Health Information Management Services (HIMS).

You will need to:

• Provide frontline assistance to support the effective administrative operations of the Ward/Unit which includes:
  • Assisting the general public, patients and clinical staff.
  • Answering patient and public enquiries.
  • Directing all incoming telephone calls to relevant departmental or clinical personnel.
• Support the relevant Manager by receiving and processing all direct admissions and discharges from the Ward/Unit including:

• The verification of discharge-planning protocols.
• Expediting discharges to assist the relevant Manager, Bed Manager and Theatre personnel with the re-allocation of beds on the Ward/Unit.
• Arranging and scheduling appointments to ensure ongoing patient care.
• Accurately enter and retrieve patient information onto/from computerised patient information management information systems including the Digital Medical Record (DMR).

Note: - Please refer to the Statement of Duties for all the selection criteria of this position to address in your application.

Details of appointment:

Permanent part time, shift worker position, working 44 hours per fortnight, commencing as soon as possible.

*notwithstanding hours to be negotiated with the successful applicant.

Applicants should note that, for a period of twelve months from the date of publication, this selection process may be used to fill subsequent or similar full time, part time, and casual vacancies.

Salary: $66,049 to $70,993 per annum (Pro rata). Our Employer 12% superannuation contribution is on top of this amount.

• Salary range is in accordance with Public Sector Unions Wages Agreement 2022.

Salary Packaging:

You’ll have access to salary package a range of benefits including living expenses up to $9,010 + $2,650 in meal entertainment each FBT year + other benefits if eligible. 

Benefits available to eligible candidates:

• A range of leave entitlements, including study leave and Professional Development Support.
• Fitness Passport – You, and your family can access 40+ fitness facilities across Tasmania for just $13.95 per week per person, or $25.95 for a family.

More information about our Employee Benefits can be found here

Eligibility:

Note: - Please refer to the Application Guide for more information of pre-employment check.

Download the Statement of Duties and any Associated Documents

We encourage you to review the Statement of Duties, Applicant Guide, prior to applying for an overview of the duties, program, selection process and application guidance.

Statement of Duties: 

• Ward Clerk (South) Band 2 (WORD)

Application Guide:  

• Department of Health - Applicant Guide (WORD)

How to apply:

Apply Online. Please click the "Apply" button on this screen to ensure that important questions about you are answered.

You will be prompted to complete a 1-2 page application detailing your experience, skills and knowledge as they relate to the attached Statement of Duties. A separate statement addressing the selection criteria in the Statement of Duties is not required.

*Applications from Recruitment agencies will not be accepted for this role

For more information:

Applicants who require further information are encouraged to contact the Contact person for detailed information about the vacancy.

Name: Anjana Lama
Position: Team Leader - Ward Clerks
Phone number: (03) 6166 8448
Email address: anjana.lama@ths.tas.gov.au

What it is like working at the Department of Health? 

Compassion, Accountability, Respect, Excellent are the key values to work in Department of Health. Listen to some of the lived experiences from within the department through some of our wonderful staff and hear about their journey in relocating to Tasmania!

Make It Tasmania | Move for a great lifestyle

One Health Podcast - Spotify 

One Health Podcast - Apple 

Tasmanian Health Careers | Tasmanian 

Respecting diversity is the foundation of everything that Department of Health do. This allows us to instil trust and collaborate through honest and fair communication and helps cultivate an environment of growth and innovation. We strongly encourage applicants from key communities including Aboriginal and Torres Strait Islanders, LGBTIQA+ people, and people living with disabilities.