The Team:

TasEquip is a small statewide service.  We operate a loan scheme for eligible clients to loan equipment to discharge from hospital or to stay safely at home.  The equipment we manage includes but is not limited to commodes, walking aides, and hospital beds.

The small TasEquip team works together to achieve an efficient and effective service across the whole of the equipment loan cycle (procurement, commission, track, deliver, collect, return, clean, check and repair).   In addition to handling equipment the team deal with health professionals who request equipment and the patients who are our customers and their families.  

The Role:

• The Senior Customer Service Officer works closely with the Team Leader to ensure that day to day operations of the TasEquip warehouse and office run efficiently and smoothly within the rules of the agency.  It offers the opportunity to work in a small team with the responsibility to help and support others as we delivery our services to the community.
• The Senior Customer Service Officer both undertakes and supports the Customer Service Officer team to undertake a wide range of tasks including customer service, health professional liaison, office duties and equipment handling. The job is varied with no two days the same.

You will need:

• Demonstrated capacity to work effectively and efficiently in an everchanging warehouse environment with the ability to solve problems to achieve set objectives and to meet deadlines, both individually and as part of a team.
• Demonstrated experience in computerised financial systems and supporting applications such as office and inventory systems related to efficient warehouse operations.
• Excellent communication skills, both oral and written with high level interpersonal skills and demonstrated ability to liaise effectively with all stakeholders and team members,

Note: - Please refer to the Statement of Duties for all the selection criteria of this position to address in your application.

Details of appointment:

fixed term full time, day worker position, working 76 hours per fortnight, includes occasional weekend on call, commencing as soon as possible until 31 December 2026.

*notwithstanding hours to be negotiated with the successful applicant.

Applicants should note that, for a period of twelve months from the date of publication, this selection process may be used to fill subsequent or similar full time, part time, and casual vacancies.

Salary: $73,811 to $79,779 per annum. Our Employer 12% superannuation contribution is on top of this amount.

• Salary range is in accordance with Public Sector Unions Wages Agreement 2022

Salary Packaging:

You’ll have access to salary package a range of benefits including living expenses up to $9,010 + $2,650 in meal entertainment each FBT year + other benefits if eligible. 

In addition, the following allowances calculated on the salaried incremental point may be available: 

Benefits available to eligible candidates:

• A range of leave entitlements, including study leave and Professional Development Support.
• Fitness Passport – You, and your family can access 40+ fitness facilities across Tasmania for just $14.50 per week per person, or $28.05 for a family.

More information about our Employee Benefits can be found here

Eligibility:

Successful applicants will be required to meet the essential criteria.

• Current Registration to Work with Vulnerable People. - NDIS

Applicants should note the following criteria are desirable:

• Current Driver’s Licence. 

Note: - Please refer to the Application Guide for more information of pre-employment check.

Download the Statement of Duties and any Associated Documents

We encourage you to review the Statement of Duties, Applicant Guide, prior to applying for an overview of the duties, program, selection process and application guidance.

Statement of Duties: 

• Senior Customer Service Officer - Band 3 (word)

Application Guide:  

• Applicant Guide (word)

How to apply:

Apply Online. Please click the "Apply" button on this screen to ensure that important questions about you are answered.

You will be prompted to complete a 1-2 page application detailing your experience, skills and knowledge as they relate to the attached Statement of Duties. A separate statement addressing the selection criteria in the Statement of Duties is not required.

For more information:

Applicants who require further information are encouraged to contact the Contact person for detailed information about the vacancy.

Name: Andrea Bucher
Position: Statewide Program Director - TasEquip
Phone number: (03) 67774335
Email address: andrea.bucher@ths.tas.gov.au

What it is like working at the Department of Health? 

Compassion, Accountability, Respect, Excellent are the key values to work in Department of Health. Listen to some of the lived experiences from within the department through some of our wonderful staff and hear about their journey in relocating to Tasmania!

Make It Tasmania | Move for a great lifestyle

One Health Podcast - Spotify 

One Health Podcast - Apple 

Tasmanian Health Careers | Tasmanian 

Department of Health has achieved the “Carer Accredited Employer Status” providing support to employees with caring responsibilities. (Find out more under the Carer Recognition Act 2023).

Respecting diversity is the foundation of everything that Department of Health do. This allows us to instil trust and collaborate through honest and fair communication and helps cultivate an environment of growth and innovation. We strongly encourage applicants from key communities including Aboriginal and Torres Strait Islanders, LGBTIQA+ people, and people living with disabilities.