The Team:
People Connect is the front door for People and Culture within the Department of Health, providing a centralised and trusted point of contact for employees, managers and external stakeholders across Tasmania’s public health system.
Operating within the broader People Services unit, the team delivers advice and support across a wide range of People and Culture matters, from routine to complex enquiries. Working in a fast-paced, high-volume environment, the team provides consistent and reliable support through the Advice Line and Service Portal.
Working collaboratively across People and Culture, the team ensures enquiries are managed efficiently, consistently and at the appropriate level. By delivering accurate, timely and practical advice, the team supports employees to access the advice and support they need, enables managers to effectively lead their people, and contributes to a positive, high-performing workforce, ultimately supporting better health outcomes for the Tasmanian community.
The Role:
As a People Services Advisor within People Connect, you will play a key role in delivering People and Culture services across varying levels of complexity, contributing to service improvement and ensuring consistent, high-quality outcomes across the service.
You will be accountable for:
- Managing complex and multi-stage enquiries, using awards, agreements, employment legislation and policy to inform advice and deliver high-quality outcomes, supported by clear and professional documentation.
- Delivering People and Culture services through the Advice Line and Service Portal, ensuring enquiries are managed efficiently and consistently across the service.
- Supporting employees and managers through People and Culture matters, applying best practice and procedural fairness, and contributing to effective and timely resolution.
- Coordinating the progression of matters between service levels, including escalation and referral to other People and Culture teams, and working collaboratively to resolve matters and deliver trusted outcomes.
- Monitoring service performance, identifying trends and inefficiencies, and contributing to continuous improvement initiatives that enhance systems, processes, knowledge and overall service delivery.
You will need:
- Demonstrated experience providing advice and support across a range of People and Culture matters, including managing complex and multi-stage enquiries and applying contemporary practices within a complex or government environment.
- Strong interpersonal and communication skills, with the ability to gather and interpret information, explain processes clearly, and support employees and managers toward effective resolution of matters.
- Highly developed written communication and documentation skills, with the ability to prepare clear, accurate and professional correspondence, briefings and reports for a range of stakeholders.
- Well-developed analytical and problem-solving skills, with the ability to assess risk, apply judgement and identify opportunities to improve systems, processes and service delivery, while working collaboratively to implement effective solutions.
Note: - Please refer to the Statement of Duties for all the selection criteria of this position to address in your application.
Details of appointment:
Multiple permanent full time, day worker positions, working 76 hours per fortnight, commencing as soon as possible.
*notwithstanding hours to be negotiated with the successful applicant.
Note: - this role has multiple location options and can be based in either the South, North or Northwest.
Applicants should note that, for a period of twelve months from the date of publication, this selection process may be used to fill subsequent or similar full time, part time, and casual vacancies.
Salary:
$102,027 to $106,985 per annum. Our Employer 12% superannuation contribution is on top of this amount.
- Salary range is in accordance with Public Sector Unions Wages Agreement 2022.
Benefits available to eligible candidates:
- Professional development and accelerated pathways.
- A range of leave entitlements, including study leave and Professional Development Support.
- Fitness Passport – You, and your family can access 40+ fitness facilities across Tasmania for just $14.50 per week per person, or $28.05 for a family.
More information about our Employee Benefits can be found here
Eligibility:
Applicants should note the following criteria are desirable:
- Qualification in a relevant field or equivalent experience
Note: - Please refer to the Application Guide for more information of pre-employment check.
Download the Statement of Duties and any Associated Documents
We encourage you to review the Statement of Duties, Applicant Guide, prior to applying for an overview of the duties, program, selection process and application guidance.
Statement of Duties:
Application Guide:
How to apply:
Apply Online. Please click the "Apply" button on this screen to ensure that important questions about you are answered.
You will be prompted to complete a 1-2 page application detailing your experience, skills and knowledge as they relate to the attached Statement of Duties. A separate statement addressing the selection criteria in the Statement of Duties is not required.
*applications from Recruitment agencies will not be accepted for this role
For more information:
Applicants who require further information are encouraged to contact the Contact person for detailed information about the vacancy.
Jase Hawksley
Manager - People Connect
0482 132 102
jason.hawksley@health.tas.gov.au
What it is like working at the Department of Health?
Compassion, Accountability, Respect, Excellent are the key values to work in Department of Health. Listen to some of the lived experiences from within the department through some of our wonderful staff and hear about their journey in relocating to Tasmania!
Make It Tasmania | Move for a great lifestyle
One Health Podcast - Spotify
One Health Podcast - Apple
Tasmanian Health Careers | Tasmanian
Department of Health has achieved the “Carer Accredited Employer Status” providing support to employees with caring responsibilities. (Find out more under the Carer Recognition Act 2023).
Respecting diversity is the foundation of everything that Department of Health do. This allows us to instil trust and collaborate through honest and fair communication and helps cultivate an environment of growth and innovation. We strongly encourage applicants from key communities including Aboriginal and Torres Strait Islanders, LGBTIQA+ people, and people living with disabilities.