The Team:
The Emergency Medical Dispatch Support Officer team at the Department of Health Tasmania plays a critical role in ensuring the effectiveness of emergency response services across the state. They operate in a fast-paced, high-pressure environment where collaboration, precision, and clear communication are essential. Working closely with Emergency Medical Dispatchers, paramedics, and other emergency service personnel, the team provides vital administrative and operational support that helps coordinate timely and accurate responses to emergency calls.
Team members are highly focused on maintaining data accuracy, supporting call-taking systems, and assisting with resource allocation processes. They contribute to quality assurance, documentation, and continuous improvement activities, helping to ensure that emergency communications meet strict clinical and operational standards.
The culture of the team emphasises teamwork, resilience, and professionalism, with a shared commitment to public safety and patient outcomes. Staff are expected to be adaptable, detail-oriented, and capable of working under pressure, while also supporting one another in what can be a demanding environment. Overall, the team functions as a crucial backbone to Tasmania’s emergency medical response system, enabling frontline responders to deliver efficient and life-saving care to the community.
The Role:
As a member of the Ambulance Tasmania (AT) State Operations Centre Team the Emergency Medical Dispatch Support Officer (EMDSO) undertakes call taking duties and/or non-emergency dispatch.
The EMDSO will receive, record and prioritise requests for ambulance services, using telephone, and computer aided dispatch systems and other ancillary communications equipment.
Provide high quality pre-arrival advice in accordance with predetermined algorithms.
You will need to:
- Receive, record and prioritise requests for ambulance services, including the provision of high-quality pre-arrival instructions, following mandatory predetermined decision-making algorithms.
- Operate in accordance with documented Standard Operating Procedures.
- Receive and make telephone calls concerning ambulance operations, public and administrative inquiries and any other relevant calls, including liaison with allied health care workers, other emergency service providers and support agencies.
Note: - Please refer to the Statement of Duties for all the selection criteria of this position to address in your application.
Why Tasmania:
The Department of Health Tasmania oversees various hospitals across the state, including the Royal Hobart Hospital, Launceston General Hospital, Northwest Regional Hospital, and Mersey Community Hospital, as well as district hospitals and ambulance services. Additionally, it provides community health, mental health, and primary healthcare services to the Tasmanian community through more than 300 sites.
Tasmania, Australia's only island state, offers unparalleled natural beauty and a luxurious lifestyle. Pursuing your health career in Tasmania’s public health system means building strong connections with colleagues and patients. It also means embracing a lifestyle where you can enjoy extraordinary experiences outside of work while making a significant impact on the community during work.
Details of appointment:
Multiple fixed term full time, shift worker (fully rotational) positions, working up to 76 hours per fortnight, commencing as soon as possible.
*Notwithstanding hours to be negotiated with the successful applicant.
Applicants should note that, for a period of twelve months from the date of publication, this selection process may be used to fill subsequent or similar full time, part time, and casual vacancies.
Salary: $99,761 to $107,896 per annum (Pro rata). Our Employer 12% superannuation contribution is on top of this amount.
- Salary range is in accordance with Ambulance Tasmania Agreement 2022.
Salary Packaging:
You’ll have access to salary package a range of benefits including living expenses up to $9,010 + $2,650 in meal entertainment each FBT year + other benefits if eligible.
Allowances:
- Professional Development Allowance of up to $1000 per annum
Benefits available to eligible candidates:
- Travel and relocation assistance support available up to $15,000 for eligible appointees from overseas, and up to $10,000 for appointees from interstate.
- Professional development and accelerated pathways.
- A range of leave entitlements, including study leave and Professional Development Support.
- Fitness Passport – You, and your family can access 40+ fitness facilities across Tasmania for just $14.50 per week per person, or $28.05 for a family.
More information about our Employee Benefits can be found here
Eligibility:
Successful applicants will be required to meet the essential criteria.
*Registration/licences that are essential requirements of this role must remain current and valid at all times whilst employed in this role and the status of these may be checked at any time during employment. It is the employee’s responsibility to ensure that registration/licences remain current and to advise the Employer if their circumstances change. This includes notifying the Employer if a registration/licence is revoked, cancelled or has its conditions altered.
Applicants should note the following criteria are desirable:
- Medical Priority Dispatch System certification
- Previous employment in an emergency service operations centre using a Computer Aided Dispatch System
Note: - Please refer to the Application Guide for more information of pre-employment check.
Position Features:
- Ambulance Tasmania is committed to promoting a positive workplace culture
- Located in the State Operations Centre in Hobart
Download the Statement of Duties and any Associated Documents
We encourage you to review the Statement of Duties, Applicant Guide, prior to applying for an overview of the duties, program, selection process and application guidance.
Statement of Duties:
Application Guide:
How to apply:
Apply Online. Please click the "Apply" button on this screen to ensure that important questions about you are answered.
You will be prompted to complete a 1-2 page application detailing your experience, skills and knowledge as they relate to the attached Statement of Duties. A separate statement addressing the selection criteria in the Statement of Duties is not required.
*Applications from Recruitment agencies will not be accepted for this role
For more information:
Applicants who require further information are encouraged to contact the Contact person for detailed information about the vacancy.
Name:Sally Vote
Position: Operations Manager Communications Centre
Phone number: 0461 506 655
Email address: sally.budge@ambulance.tas.gov.au
What it is like working at the Department of Health?
Compassion, Accountability, Respect, Excellent are the key values to work in Department of Health. Listen to some of the lived experiences from within the department through some of our wonderful staff and hear about their journey in relocating to Tasmania!
Make It Tasmania | Move for a great lifestyle
One Health Podcast - Spotify
One Health Podcast - Apple
Tasmanian Health Careers | Tasmanian
Department of Health has achieved the “Carer Accredited Employer Status” providing support to employees with caring responsibilities. (Find out more under the Carer Recognition Act 2023).
Respecting diversity is the foundation of everything that Department of Health do. This allows us to instil trust and collaborate through honest and fair communication and helps cultivate an environment of growth and innovation. We strongly encourage applicants from key communities including Aboriginal and Torres Strait Islanders, LGBTIQA+ people, and people living with disabilities.
