The Retail Assistant will deliver the highest level of customer service in the provision of retail assistance to visitors to the Port Arthur Historic Site and to provide accurate information to visitors regarding activities, features and facilities available at the Port Arthur Historic Sites.

Duties

• Undertake retail related duties ensuring accuracy of transactions and that the delivery of customer service is of the highest standard
• Provide relevant and accurate information to visitors regarding activities, features and facilities at the Port Arthur Historic Sites and within the surrounding regions and to maintain that knowledge
• Provide assistance to new staff and work-placement students in the various operations and functions of the business unit
• Actively participate in and contribute to PAHSMA’s Work Health and Safety processes
• Promote and maintain PAHSMA’s Vision, Purpose and Values in all contact with visitors and colleagues
• Perform any other assigned duties at the classification level that are within the employee’s competence and training.
• Retail Assistants are at the forefront of the Port Arthur Historic Sites.  Therefore it is important that the occupant of this position presents a positive image of the Authority and provides exemplary service and accurate information to visitors.
• Retail Assistants are responsible for proper receipt and secure handling of financial transactions.  As expertise increases the incumbent will be expected to assume more responsibility of how skills are applied and tasks are completed.
• The incumbent is responsible for attendance to duties in a cooperative and professional manner, participation in regular team meetings and maintenance of a cohesive team structure, compliance with PAHSMA policies and procedures and for showing diligence in punctuality and attendance.
• Regular liaison is required with other team members, internal and external stakeholders and the incumbent is expected to be courteous and well presented at all times.
• The incumbent is also responsible for appropriate use of tools, equipment and resources.
• The incumbent has a responsibility to demonstrate willingness to participate in staff development activities and to continue to update knowledge and skills associated with their employment at PAHSMA.
• Positions at this level involve the following Work Health & Safety (WHS) responsibilities

Hours per fortnight

45.6 hours 

Download the Position Description and any Associated Documents

 Position Description Retail Assistant Oct 2024.pdf

 Position Description Retail Assistant Oct 2024.docx

 Info for Applicants - Retail Assistant.pdf

 Info for Applicants - Retail Assistant.docx

How to apply

Please apply online by clicking the blue 'Apply Now' button.

Please submit your resume and a 300-word (max) written pitch outlining your suitability for the role and reason for applying.

Please note that we do not require a separate statement addressing the selection criteria. 

Refer to the 'Information for Applicants' document for further information. 

Please note attachments must be in Microsoft Word or PDF format.

If you are unable to submit your application online, please contact the PAHSMA Recruitment team at recruitment@portarthur.org.au

For more information

Anne McVilly

Director Tourism Operations

0409 308 385

 anne.mcvilly@portarthur.org.au