Having a diverse workforce that represents the wider Tasmanian community is very important to us and we actively encourage applications from people with disabilities, from culturally and linguistically diverse backgrounds, people who may identify as LGBTQI+, and all genders. We recognise the value, unique skills and knowledge that Aboriginal employees bring to the workplace and welcome and encourage applications from Aboriginal people.

We are committed to putting the rights and wellbeing of children and young people at the centre of what we do. We will employ the right people. We will embed a culture of self-reflection and continuous improvement. We will have the courage to change what needs to be changed. We will regularly review our policies and structures through a child and youth safety lens. Our people will be equipped with the skills to recognise and respond to signs of harm. We are growing a culture where everyone takes responsibility, shares information, and speaks up if something doesn’t seem right. Together, we’re creating a place where all children and young people are safe from harm.

We support reasonable adjustment requests in any stage of the assessment process to remove barriers and facilitate full participation in all aspects of employment for applicants. If you have individual requirements that need to be accommodated in order to participate in an interview or recruitment activity, please inform the contact person listed for this vacancy.

We understand that people have different needs to manage their work and life and to support people we embrace the benefits of flexible working arrangements. Talk to us about how this could work for you.

Hours per fortnight

Up to 73.5 hours - flexible options available. 

Duties

1. Undertake rostering and scheduling of staff and monitoring of resources in a state-wide multiple channel network to enable the customer service demands to be met.
   
   
2. Act as the first point of contact for all service centre and contact centre staff to notify of any unplanned absences and coordinate relief staff and then notify the relevant supervisors/team leaders and site.
   
   
3. Maintain regular communication with staff and supervisors/team leaders within the Service Delivery section to ensure that teams are optimised to deliver services and meet service targets and KPIs.
   
   
4. Assist with data collation, trend analysis, reporting and forecasting to support longer-term resourcing needs.
   
   
5. Assist in the assignment of resourcing during major incidents and events such as emergency management response or Statewide training events.
   
   
6. Assist with the maintaining of the rostering database integrity and security of information.
   
   
7. Assist with recruitment duties and related administration.
   
   
8. Undertake other duties within this classification level and range of responsibilities which are within the employee’s competence and skill level.
   
   
9. The incumbent can expect to be allocated duties, not specifically mentioned in this document, that are within the capacity, qualifications and experience normally expected from persons occupying positions at this classification level.

Essential requirements:

The Head of the State Service has determined that the person nominated for this position is to satisfy a pre-employment National Criminal History Police Check before taking up the appointment, promotion or transfer. The following check is to be conducted:

Checks for criminal charges, convictions or findings of guilt for:

• Crimes involving dishonesty
• Crimes of violence
• Sex related offences
• Serious drug offences
• Traffic violations, criminal or traffic charges (but not including parking infringements).

Desirable Requirements

• A current motor vehicle driver’s licence.
• 12 months experience in Workforce Management and relevant software.

Download the Statement of Duties and any Associated Documents

 SOD - Workforce Planning Officer (003068).DOCX

 SOD - Workforce Planning Officer (003068).pdf

 Advice for applicants for positions at DPAC.docx

 Advice for applicants for positions at DPAC.pdf

How to apply

Electronic submission of application is preferred, please click the blue 'Apply Now' button.

You will be prompted to upload a 1-2 page short application outlining your experience, skills and knowledge as they relate to the Statement of Duties and a resume.  

Please note that we do not require a separate statement addressing the selection criteria.

If you have any difficulty uploading your application, please contact us prior to the closing date on (03) 6165 9920.

For more information

Aaron Ireland
Senior Team Leader Workforce Planning
aaron.ireland@service.tas.gov.au
Phone: 0436 803 467