We encourage applications from Indigenous Australians, people living with disability, people from diverse cultural and linguistic backgrounds, mature age workers and LGBTIQA+ people.

The Office of the Ombudsman and Health Complaints Commissioner supports reasonable adjustment requests in any stage of the assessment process to remove barriers and facilitate full participation in all aspects of employment for applicants with disability. If you have individual requirements that need to be accommodated in order to participate in an interview or recruitment activity, please inform the contact listed at the end of this vacancy.

We are a diverse and inclusive workplace and understand the importance of flexible working arrangements.  Talk to us about how this could work for you.

Period of Appointment

5 years - Senior Executive Appointment

Hours per fortnight

73.50 hours per fortnight - flexible options available. 

Major Duties

1. Deputise for, and represent the Ombudsman as required and generally promote the work of Ombudsman Tasmania.
2. Contribute to the development and implementation of the Office’s business planning, ensure the efficient and effective delivery of the range of complaint, project and research activities undertaken at the direction of the Ombudsman, and oversee the effective use of relevant financial and human resources
3. As required, to provide timely, strategic, expert and authoritative advice to the Ombudsman, other staff, and key external stakeholders to enable fully informed evidence-based strategic policy recommendations and decisions
4. Represent the Ombudsman in outreach activities and in liaison with agencies, Members of Parliament, and other contacts likely to impact on the work of the Office.
5. Contribute to the Office’s corporate planning activities, ensuring accountability mechanisms are in place to meet service standards, and developing strategies that lead to workplace improvements, and will work closely with the Ombudsman to provide effective, efficient and consistent leadership and governance for the office, based on a collaborative and positive culture.
6. Provide strategic and operational leadership to the Complaints and Investigations functions across all categories of complaints.  This requires efficient and effective business processes for receipt of a range of complaints under different legislative mandates, triage for appropriate treatment such as preliminary enquiry, monitoring, early resolution or investigation, and conduct of investigations into matters meeting the criteria for such action.
7. Liaise and collaborate with key agencies including the Integrity Commission and other agencies to promote the benefits and effective management of public interest disclosures through policy development, research, training and improved practice.
8. Drive effective budgeting, corporate and business planning, and program evaluation frameworks in collaboration with the Ombudsman and other senior staff to optimise effective, efficient and consistent application of the Office’s financial, human, intellectual and physical investments in delivering its mandated functions.
9. Provide technical leadership for complaints management, investigation and Right to Information staff to ensure an exemplary standard of accuracy and quality, best practice services and outputs, integrity of process and the professional and technical growth of staff
10. Exercise delegated authority as the Ombudsman’s delegate to conduct investigations, audits and reviews under relevant legislation and prepare decisions and directions.
11. Allocate and manage resources consistent with the current and emerging workloads of the Office and within budget.

Essential Requirements

1. Current Tasmanian Working with Vulnerable People Registration (Registration Status - Employment).

Pre-employment Checks

The Head of State Service has determined that the person nominated for this vacancy is to satisfy a pre-employment check before taking up the appointment, promotion or transfer.

The following checks are to be conducted:

1. Pre-employment (National Police Record) checks for: Arson and fire setting, violent crimes and crimes against the person, sex-related offences, drug and alcohol related offences, crimes involving dishonesty, deception and/or conspiracy, making false declarations, malicious damage and destruction to property, serious traffic offences, crimes against public order or relating to the Administration of Law and Justice, Executive or the Legislative Power.
2. Disciplinary action in previous employment.
3. Identification check.

Desirable Requirements

1. Current Drivers Licence, relevant tertiary qualifications

Download the Statement of Duties and any Associated Documents

 Statement of Duties (357568) Deputy Ombudsman.docx

 Statement of Duties (357568) Deputy Ombudsman.pdf

How to apply

To apply, please provide a copy of your CV with two referees and a two page summary outlining why you are the best person for the job.  Please note that that the Senior Executive Leadership Capability Framework applies to the role.  View more information about the framework on the link below.  Please note that as part of the assessment process shortlisted applicants will be required to undertake a psychometric assessment test as part of that process.

https://www.dpac.tas.gov.au/divisions/ssmo/learning_and_development/leadership/project_no_1/senior_executive_leadership_capability

Please apply online by clicking the 'Apply Now' button.

Please note, attachments must be in Microsoft Word or PDF format.

If you are unable to submit your application online, please contact the Department of Justice Recruitment Team on (03) 6165 4915.

For more information

Grant Davies
Ombudsman
grant.davies@ombudsman.tas.gov.au
Phone: (03) 6166 4566