Having a diverse workforce that represents the wider Tasmanian community is very important to us and we actively encourage applications from people with disabilities, from culturally and linguistically diverse backgrounds, people who may identify as LGBTQI+, and all genders. We recognise the value, unique skills and knowledge that Aboriginal employees bring to the workplace and welcome and encourage applications from Aboriginal people.

We are committed to putting the rights and wellbeing of children and young people at the centre of what we do. We will employ the right people. We will embed a culture of self-reflection and continuous improvement. We will have the courage to change what needs to be changed. We will regularly review our policies and structures through a child and youth safety lens. Our people will be equipped with the skills to recognise and respond to signs of harm. We are growing a culture where everyone takes responsibility, shares information, and speaks up if something doesn’t seem right. Together, we’re creating a place where all children and young people are safe from harm.

We support reasonable adjustment requests in any stage of the assessment process to remove barriers and facilitate full participation in all aspects of employment for applicants. If you have individual requirements that need to be accommodated in order to participate in an interview or recruitment activity, please inform the contact person listed for this vacancy.

We understand that people have different needs to manage their work and life and to support people we embrace the benefits of flexible working arrangements. Talk to us about how this could work for you.

Period of Appointment

Fixed-Term - 12 Months

Hours per fortnight

73.5 hours - flexible options available.  

Duties

1. Receive assess and triage contacts made to DCT via email, post, website and telephone and in person.
2. Make recommendations to the Deputy Commissioner about the management of contacts, including action taken on formal reports made to the Commissioner.
3. Liaise with internal and external stakeholders to provide a trauma informed ‘no wrong door’ service to Tasmanians.
4. Assist people with disability to engage with DCT, including assistance to make a report to the Commissioner.
5. Facilitate informal dispute resolution processes for those enquiries where it is appropriate and necessary to do so.
6. Manage a caseload of reports and enquiries made to DCT and progress these matters in line with both the Act and internal procedures.
7. Prepare and facilitate referrals to other agencies, including state and federal regulators and statutory authorities.
8. Create and maintain accurate electronic case management records for contacts received by DCT, ensuring compliance with all relevant legislation and privacy requirements.
9. Monitor trends in contacts to DCT to identify systemic areas of concern and report these to the Deputy Commissioner.
10. The incumbent can expect to be allocated duties, not specifically mentioned in this document, that are within the capacity, qualifications and experience normally expected from persons occupying positions at this classification level.

Essential Requirements

• Current Tasmanian Registration to Work with Vulnerable People (Registration Status – Employment)
• Conviction checks in the following areas:
  1. 1. crimes of violence
     2. sex related offences
     3. serious drug offences
     4. crimes involving dishonesty
• Identification check
• Disciplinary action in previous employment check

Registration/licences that are essential requirements of this role must always remain current and valid. It is the employee’s responsibility to ensure that registration/licences remain current and to advise the DCT if their circumstances change. This includes notifying the DCT of any new criminal convictions and/or if a registration/licence is revoked, cancelled, or has its conditions altered.

Desirable Requirements

• Direct lived experience of disability
• Experience operating telephone lines designed to support and respond to diverse community groups or crisis situations.
• Relevant tertiary qualification and/or demonstrated experience in a similar role.

Download the Statement of Duties and any Associated Documents

 SOD - Assessemnent Officer - 003781.docx

 SOD - Assessemnent Officer - 003781.pdf

 Advice for applicants for positions at DPAC.docx

 Advice for applicants for positions at DPAC.pdf

How to apply

Electronic submission of application is preferred, please click the blue 'Apply Now' button.

You will be prompted to upload a 1-2 page short application outlining your experience, skills and knowledge as they relate to the Statement of Duties and a resume.  

Please note that we do not require a separate statement addressing the selection criteria.

If you have any difficulty uploading your application, please contact us prior to the closing date on (03) 6165 9920.

For more information

Catherine Whitington
Disability Commissioner
catherine@disabilitycommissioner.tas.gov.au