ICT Support Officer (005750)
Department of State Growth
Business Services
ICT and Spatial Services
Applications must be submitted by
Position details
Applications close:
AEST
Award/Classification:
Tasmanian State Service Award - ICT Level 1 Technician
Salary:
$66,766.00 to $95,547.00 per annum
Employment type:
Permanent, flexible, Permanent, full-time
Job description:
Provide first level service desk support with a client focused direction, for the Department’s ICT Enterprise Operating Environment that meets the Department’s business requirements.
To work as part of the ICT Desktop Services Team undertaking day to day tasks to support the Department’s staff with a range of Information Technology systems.
We are a diverse and inclusive workplace that understands the importance of flexibility. Talk to us about what flexibility may look like for you.
Duties
- Providing highly effective customer service to the Department’s staff including resolving customer service requests and incidents in a timely manner and providing technical customer support via phone, email, instant messaging or face-to-face interaction.
- Provide first level technical support that constitutes the corporate desktop/user ICT enterprise environment, including basic PC/laptop hardware/software and peripherals, multifunction/printing devices, mobile devices, networking, manage user accounts through Active Directory and Office 365, IP Telephony and other underlying technologies as part of the Department’s ICT Strategy.
- Provide advice on the management, acquisition, installation, maintenance and support of the managed operating environment that enhances the day-to-day operation including specialist systems and applications.
- Maintain standards and procedures that enhance the operation of the corporate desktop/user enterprise environment.
- Assist in the delivery of corporate technology projects, and the preparation of documentation and advice for various audiences (technical staff and users).
- Assist the Cyber Security team with security matters relating to this role.
Desirable Requirements
- Relevant tertiary qualifications or industry recognised qualifications in information ICT or a related discipline.
- A current car driver licence
Download the Statement of Duties and Associated Documents
IT Support Officer - Generic.docx
IT Support Officer - Generic.pdf
Advice to applicants.DOCX
Advice to applicants.pdf
For more information
| Name: |
Paul Thornton |
| Position: |
Team Leader, ICT Desktop Services |
| Email: |
paul.thornton@stategrowth.tas.gov.au |
| Phone: |
+61 3 6165 4734 |
How to apply
To apply, please provide a one- to two-page document outlining your experience, skills and knowledge as they relate to the Statement of Duties, and a copy of your current Resumé/CV.
Online applications are preferred, please click the blue Apply Now button.
-or-
Complete the following application form and email your application to us at recruitment@stategrowth.tas.gov.au
Application for Employment (Form 201).DOCX
Application for Employment (Form 201).pdf