We are seeking:

Customer Service Consultant (Kingston/Huonville, Government Contact Centre)

We’re seeking a capable and customer-focused Customer Service Consultant who enjoys problem-solving, multitasking, and delivering high-quality service. This role is ideal for someone who values accuracy, empathy, and making every customer interaction count.

Customer Service Consultant Relief (Southern Relief)

We’re seeking a versatile Relief Customer Service Consultant who thrives on change, embraces travel, and can step seamlessly into different service centres to support customers and work collaboratively in teams with confidence, professionalism, and care.

Period of Appointment

Fixed Term – up to 12 months

Hours per fortnight

Up to 73.5 hours (Multiple positions listed below)

• • Kingston/Huonville (Full Time)
  • Multiple Southern Relief (Full Time and Part Time) requires travel and flexibility
  • Government Contact Centre (Part Time)

Please indicate in your application which role/s you are applying for.

Please note this selection process may be used to make additional appointments for similar roles within Service Tasmania throughout the Southern region.

Salary: As above

Our Employer 12% superannuation contribution is on top of this amount.

Salary range is in accordance with Public Sector Unions Wages Agreement 2022.

Salary Packaging 

DPAC employees and officers can elect to salary sacrifice a proportion of their salary for the novated lease of a motor vehicle. This lease is arranged through an employer-nominated organisation, which is currently Maxxia.

Benefits available to eligible candidates 

• A range of leave options available, including study leave and professional support.
• Fitness Passport – You, and your family can access 40+ fitness facilities across Tasmania for starting at $14.95 per week per person, or $27.95 for a family.

The Role / Duties

As the first point of contact for Service Tasmania you will be responsible for providing friendly, professional and customer-focused service both in person and over the phone. Assessing customer needs, clarify complex enquiries, and deliver accurate advice on a wide range of products and services. Process transactions efficiently and accurately in line with established procedures and timeframes. Cash handling and confidence with technology are important components of the role.

Carry out functions as delegated on behalf of multiple government agencies, ensuring compliance with relevant policies and regulatory requirements. Work collaboratively with colleagues to achieve team outcomes, support learning and continuous improvement, and manage workloads effectively. Service Tasmania staff are expected to uphold the State Service Code of Conduct, confidentiality, and workplace health and safety obligations.

Please refer to the Statement of Duties for a more detailed outline of the position (Downloadable below).

Essential Requirements

The Head of the State Service has determined that the person nominated for this position is to satisfy a pre-employment National Criminal History Police Check before taking up the appointment, promotion or transfer. The following check is to be conducted:

Checks for criminal charges, convictions or findings of guilt for:

• crimes involving dishonesty
• crimes of violence
• sex related offences
• serious drug offences
• traffic violations, criminal or traffic charges (but not including parking infringements).

A Current Driver’s license (Relief CSC position only)

Desirable Requirements

12 months’ experience in a customer service, retail or contact centre environment.

A current license to drive a motor vehicle in Tasmania.

Download the Statement of Duties and any Associated Documents

 SOD - Customer Service Consultant - Generic 2022.docx

 SOD - Customer Service Consultant - Generic 2022.pdf

 SOD - Customer Service Consultant - Relief.docx

 SOD - Customer Service Consultant - Relief.pdf

 Advice for applicants for positions at DPAC.docx

 Advice for applicants for positions at DPAC.pdf

How to apply

Electronic submission of application is preferred, please click the blue 'Apply Now' button.

You will be prompted to upload a 1–2 page short application outlining your experience, skills and knowledge as they relate to the Statement of Duties and a resume.  

Please note that we do not require a separate statement addressing the selection criteria.

If you have any difficulty uploading your application, please contact us prior to the closing date on (03) 6165 9920.

What it is like working at the DPaC/Service Tasmania (Values and Inclusion)

Service Tasmania have a diverse workforce that represents the wider Tasmanian community is very important to us and we actively encourage applications from people with disabilities, from culturally and linguistically diverse backgrounds, people who may identify as LGBTQI+, and all genders. We recognise the value, unique skills and knowledge that Aboriginal employees bring to the workplace and welcome and encourage applications from Aboriginal people.

We are committed to putting the rights and wellbeing of children and young people at the centre of what we do. We will employ the right people. We will embed a culture of self-reflection and continuous improvement. We will have the courage to change what needs to be changed. We will regularly review our policies and structures through a child and youth safety lens. Our people will be equipped with the skills to recognise and respond to signs of harm. We are growing a culture where everyone takes responsibility, shares information, and speaks up if something doesn’t seem right. Together, we’re creating a place where all children and young people are safe from harm.

We support reasonable adjustment requests in any stage of the assessment process to remove barriers and facilitate full participation in all aspects of employment for applicants. If you have individual requirements that need to be accommodated in order to participate in an interview or recruitment activity, please inform the contact person listed for this vacancy.

Contact for more information

Service Tasmania - Workforce Planning
workforceplanning@service.tas.gov.au