We encourage applications from Indigenous Australians, people living with disability, people from diverse cultural and linguistic backgrounds, mature age workers and LGBTIQA+ people.

The Department of Justice supports reasonable adjustment requests in any stage of the assessment process to remove barriers and facilitate full participation in all aspects of employment for applicants with disability. If you have individual requirements that need to be accommodated to participate in an interview or recruitment activity, you can include this information with your application.

We are a diverse and inclusive workplace and understand the importance of flexible working arrangements.  Talk to us about how this could work for you.

Hours per fortnight

73.50 hours per fortnight - flexible options available. 

Duties

• Assist the Support Services team in the provision of an ICT Service Desk to staff and clients of DoJ ICT Client Services.
• Provide advice to clients and participate in the support, management and maintenance of the Department’s IT environment.
• Undertake the installation and replacement of IT hardware and software as part of the Agencies IT procurement process.
• Carry out routine tasks associated with software selection, installation, maintenance and support.
• Prepare and maintain documentation and work instructions in the ICT Client Services knowledge base.
• Assist in maintaining accurate records of Departmental hardware and software assets.
• Assist the maintenance and facilitation of Video Conferencing Services to the department.

Essential Requirements

• Current Driver’s License.

Desirable Requirements

• Relevant tertiary qualifications, or substantial progress thereto.
• A minimum of three years’ experience in a Service Desk environment.
• ITIL Service Management Foundation certificate.
• Recent experience relating to video conferencing support.

Pre-employment Checks

The Head of State Service has determined that the person nominated for this vacancy is to satisfy a pre-employment check before taking up the appointment, promotion or transfer.

The following checks are to be conducted:

1. Pre-employment (National Police Record) checks for: Arson and fire setting, violent crimes and crimes against the person, sex-related offences, drug and alcohol related offences, crimes involving dishonesty, deception and/or conspiracy, making false declarations, malicious damage and destruction to property, serious traffic offences, crimes against public order or relating to the Administration of Law and Justice, Executive or the Legislative Power.
2. Disciplinary action in previous employment.
3. Identification check.

Download the Statement of Duties and any Associated Documents

 Statement of Duties (357329) Desktop Support Services Officer - Apr 2026.docx

 Statement of Duties (357329) Desktop Support Services Officer - Apr 2026.pdf

 Information for applicants (Office of the Chief Information Officer).docx

 Information for applicants (Office of the Chief Information Officer).pdf

How to apply

To apply, please provide a Short Form Application which is a 1-2 page covering letter outlining your experience, skills and knowledge as they relate to the Statement of Duties, and a copy of your current Resumé/CV.  We do not require a separate statement addressing the selection criteria.

Please apply online by clicking the 'Apply Now' button.

Refer to the 'Information for Applicants' document for further information. Please note, attachments must be in Microsoft Word or PDF format.

If you are unable to submit your application online, please contact the Department of Justice Recruitment Team on (03) 6165 3652.

For more information

Matthew Burgess
ICT Client Services Manager
matt.burgess@justice.tas.gov.au
Phone: (03) 6232 7743