We encourage applications from Indigenous Australians, people living with disability, people from diverse cultural and linguistic backgrounds, mature age workers and LGBTIQA+ people.

The Office of the Ombudsman and Health Complaints Commissioner supports reasonable adjustment requests in any stage of the assessment process to remove barriers and facilitate full participation in all aspects of employment for applicants with disability. If you have individual requirements that need to be accommodated to participate in an interview or recruitment activity, you can include this information with your application.

We are a diverse and inclusive workplace and understand the importance of flexible working arrangements.  Talk to us about how this could work for you.

Hours per fortnight

73.50 hours per fortnight. 

Duties

• Provision of professional, accurate and confidential administrative support to staff of the Office of the Ombudsman and Health Complaints Commissioner.
• Act as the first point of contact for the Office of the Ombudsman on telephone calls and in person, along with providing advice in accordance with relevant legislation and procedural guidelines as necessary.
• Coordinate correspondence for all jurisdictions, including maintenance of the incoming mail register and filing of incoming correspondence, both electronic and physical filing.
• Data entry of highly confidential complaint and enquiry information into a case management database and extract reports as required. 
• Assist staff with the use of case management software including maintenance of files.
• Undertake high level administrative functions associated with the day-to-day operations of the office including the processing of accounts payable, arranging travel, stationery ordering and coordinating petty cash.
• Assist in the preparation, maintenance and implementation of relevant procedural documentation.
• The incumbent can be expected to be allocated duties, not specifically mentioned in this document, that are within the capacity, qualification and experience normally expected from persons occupying jobs at this classification level.

Pre-employment Checks

The Head of State Service has determined that the person nominated for this vacancy is to satisfy a pre-employment check before taking up the appointment, promotion or transfer.

The following checks are to be conducted:

1. Pre-employment (National Police Record) checks for: Arson and fire setting, violent crimes and crimes against the person, sex-related offences, drug and alcohol related offences, crimes involving dishonesty, deception and/or conspiracy, making false declarations, malicious damage and destruction to property, serious traffic offences, crimes against public order or relating to the Administration of Law and Justice, Executive or the Legislative Power.
2. Disciplinary action in previous employment.
3. Identification check.

Desirable Requirements

• Relevant qualifications
• A Tasmanian Registration to Work with Vulnerable People.

Download the Statement of Duties and any Associated Documents

 Statement of Duties - Administrative Officer - (Band 3) - (350454 355516 356700) March 2026.docx

 Statement of Duties - Administrative Officer - (Band 3) - (350454 355516 356700) March 2026.pdf

Information for Applicants (DOJ) Short Form Application.docx

Information for Applicants (DOJ) Short Form Application.pdf

FAQs Short Form Application.docx

FAQs Short Form Application.pdf

How to apply

To apply, please provide a Short Form Application which is a 1-2 page covering letter outlining your experience, skills and knowledge as they relate to the Statement of Duties, and a copy of your current Resumé/CV.

Please note that we do not require a separate statement addressing the selection criteria.

Please apply online by clicking the 'Apply Now' button.

Refer to the 'Information for Applicants (DOJ)' document for further information. Please note, attachments must be in Microsoft Word or PDF format.

If you are unable to submit your application online, please contact the Department of Justice Recruitment Team on (03) 6165 4946.

For more information

Paul Bright
Business Manager 
paul.bright@ombudsman.tas.gov.au
(03) 6165 9475