The Team

IT Support Services team has focus areas of ICT support, team leadership, ICT asset management, account management and ICT project consultancy or management. The occupant is expected to undertake high level tasks associated with IT Support Services including ICT asset management, client, and vendor management, learning technology consultancy, staff management and development and facilitating project support for other areas of ITS.

About the Role

Undertake consultancies in information technology in one or more of the following areas:
• technical support of IT infrastructure including desktop PC equipment and associated information technology peripherals, networking equipment, servers and cloud services
• technical support of business applications software and development projects
• client liaison and support
• cybersecurity services including security risk assessments and investigations
• provision of supervision, mentoring, training, and leadership for other IT support staff
• Assisting clients in skill development and identifying learning paths to build capability in use of information technology toolsets including Microsoft software, line of business and learning applications.
• consultancy and planning.

What will I be doing as an IT Consultant in the IT Support team?

Your role will require you to:

• Undertake or project manage consultancies associated with ICT support, including IT asset management, client and vendor management, and continuous improvement processes re IT Service delivery and support.
• Provide management, leadership, training, and professional learning to branch staff.
• Undertake high level investigations related to information technology hardware and software including providing expert technical advice and support to senior ITS staff.
• Act as an escalation point for general IT service centre tasks, including providing quality hardware and software support, fault diagnosis and problem resolution and providing operational advice to clients in the effective use of information technology hardware, business applications and general software and services.
• Actively promote the department’s cybersecurity and information management policies and practices.
• Assist clients in skill development by delivering training and/or presentations, identifying learning paths in the effective use of information technology hardware, software, and cloud hosted services. This may involve 1 to 1 or larger group (up to 30 staff) assistance where appropriate support materials are available.
• Develop relevant documentation and implement appropriate standards and procedures by IT Services staff in providing IT service delivery and support services to clients.

We are offering

• Ongoing - Start date 2 March 2026 
• full-time
• 73.5 hours per fortnight
• We are a child-safe organisation
• Pathways to grow your career

	Fitness Passport provides DECYP employees with discounted access to 50+ facilities across the state, helping you and your family meet your fitness goals!
	Wellbeing Connect is DECYP’s pathway to free confidential counselling services. Wellbeing Connect isn’t just for when things get tough. It’s designed to support your wellbeing every day – helping you to stay on track, build healthy habits, and access expert advice across a range of areas important for your overall wellbeing

Applicants should be aware that for twelve (12) months from the date of publication, this selection process may be used to fill any subsequent full-time or part-time vacancies in accordance with Employment Direction 1.

We are looking for

Essential

• Current Tasmanian Registration to Work with Vulnerable People (RWVP) with a registration Status – Employment

Desirable

• Appropriate post-secondary qualification and/or industry experience relevant to the position. 
• At least three years’ experience in the delivery of IT support and infrastructure services.
• A current drivers licence.

Please note: The cost associated with obtaining a RWVP is the responsibility of the individual.

Statement of Duties and a reference guide to assist with applying online

Statement Of Duties (PDF)

Statement Of Duties (DOCX)

How to apply 

Applications should include:

• a 1–2 page written response demonstrating your experience, skills and knowledge as they relate to the Statement of Duties, and
• a resume that contains relevant personal details and work history.
• a valid email address for the purposes of email communication.
• The contact details of two referees (one must be your current or previous manager) who can confirm your work performance and ability to perform the duties.

Please note that we do not require a separate statement addressing the selection criteria.

Applications should be submitted online by 11.55pm AEDT on the advertised closing date.

More information

For further guidance please refer to our Information for Applicants (PDF).

Should you have any difficulties regarding applying for this vacancy online, please contact Department for Education, Children and Young People, HR Recruitment and Employment via phone +61 3 6165 6285 or email recruitment@decyp.tas.gov.au. 

Applicants needing more information are encouraged to request specific details of the vacancy from the Contact Person.

Name: Madeline Chung
Title: Assistant Director IT Support & Customer Engagement
Phone: 03 6232 7216
Email: madeline.chung@decyp.tas.gov.au

About DECYP

Our goal is to work together to ensure that every child and young person in Tasmania is known, safe, well and learning.

The child is at the centre of everything we do and the way we do it.

Our values of Connection, Courage, Growth, Respect, Responsibility represent the foundation of our department’s culture and guide us in all that we do to ensure bright lives positive futures for every child and young person in Tasmania.

We bring our values to life through our everyday behaviours and actions. We want to attract, recruit and retain people who uphold these values and are committed to building a strong values based culture.