Western Washington University, with over 15,000 students in seven colleges and the graduate school, is nationally recognized for its educational programs, students and faculty. The campus is located in Bellingham, Washington, a coastal community of 90,000 overlooking Bellingham Bay, the San Juan Islands and the North Cascades Mountain range. The city lies 90 miles north of Seattle and 60 miles south of Vancouver, British Columbia. Western has additional sites in Anacortes, Bremerton, Everett, Port Angeles, and Poulsbo. Western is recognized nationally for its successes, such as being named one of the top public master's-granting institutions in the Pacific Northwest for 25 years in a row by U.S. News & World Report.

Western Washington University is committed to achieving excellence through advancing inclusive success, increasing our Washington impact, and focusing on transformational education grounded in the liberal arts and sciences and based on innovative scholarship, research, and creative activity. Western's greatest strength is the outstanding students, faculty, staff, and alumni/ae who make up its community. Western supports an inclusive governance structure for all and provides a learning and working environment in which everyone can thrive. In pursuit of this excellence, individual employees are expected to establish and maintain productive and effective inclusive working relationships amongst diverse populations including staff, faculty, administration, student, and external constituents. Further, individual employees are expected to have the ability to operationalize sustainability concepts (economic, societal, environmental) into all aspects of performing their job duties.

This role supports Western Washington University (WWU) by fostering a clean, healthy, and professional environment for students, faculty, staff, and visitors. Key responsibilities include:

• Oversees a diverse team of cleaning specialists, window washers, and student custodial aides with professionalism and positivity.
• Conducts regular spot inspections to ensure cleaning standards are met and Standard Operating Procedures (SOPs) are consistently followed.
• Provides initial and ongoing training to custodial staff to maintain high-quality service and team performance.
• Offers constructive feedback to team members to support continuous improvement and operational success.
• Provides oversight and performs assigned project work as needed.
• Enforcing workplace safety in alignment with WWU, Facilities Management (FM), and FM Custodial policies and guidelines.

This position plays a vital role in upholding WWU’s commitment to excellence in campus maintenance and safety.

Duty: Custodial and Window Washing Duties

Tasks include:

• Work assigned buildings with teams to perform cleaning services.
• As a working supervisor, perform the duties of a Custodian 1 and/or Custodian 3 in assigned campus area.
• Perform snow removal around the major exterior university residence building entrances immediately adjacent to the exterior doors and any additional areas as assigned by the approved snow plan for Western Washington University.

Duty: Custodial Supervision

Tasks include:

• Supervise, assign, and inspect the work of area staff who provide daily cleaning and housekeeping duties within assigned areas.
• Coordinate the delivery of cleaning services in all buildings in the area assigned to the building occupants by implementing a cleaning schedule.
• Document and address employee performance concerns by providing written and verbal feedback to employees; participate in employee discipline when necessary.
• Train new employees in proper FM Custodial SOPs and assist the FM Custodial Leadership in conducting team-wide trainings.
• Monitor and ensure that all safety practices are being adhered to by all team members.
• Perform operator maintenance on custodial equipment and train team members in proper maintenance of equipment.
• Perform periodic inspections to ensure that the appropriate cleaning levels are met, and perform additional training as determined to correct areas negatively impacting the cleaning levels.
• Following FM access and security procedures, oversee the locking & unlocking of buildings, open key boxes and assign radios.
• Assist and support the implementation and the maintenance of FM Custodial and FM departmental goals in respect to increasing morale, teamwork, and cooperation between teams.

Duty: Operational Support

The Custodian 4 will be assigned to one of the following areas of operational support:

Equipment:

• Coordinate equipment repairs and maintenance to properly support custodial teams as assigned.
• Oversee the repair shop assigned personnel in the repairs and maintenance of custodial equipment.
• Oversee and coordinate the training of repair shop personnel on equipment repair and maintenance of all FM Custodial equipment.
• Coordinate the moving of equipment to support the FM Custodial projects for the custodial teams

Event/Sustainability Coordination:

• Coordinate custodial staffing to properly support campus events as assigned.
• Oversee the signup of FM Custodial and WWU staff for all event assignments in accordance with FM Custodial guidelines.
• Coordinate with other departments to ensure that the clean up of special events is completed efficiently.
• Coordinate the sustainability programs of FM Custodial with the respective teams and buildings in accordance with WWU and FM directives.

Custodial Training:

• Perform team trainings on the Standard Operating Procedures and FM Custodial Processes.
• Perform team trainings on Basic and Advance Custodial Operations.
• Perform team meetings on safety topics appropriate for trade.
• Perform team meetings on equipment operations and basic maintenance.
• Perform team meetings on WWU Policies and Procedures that are applicable to FM, FM Custodial, and/or WWU.

Emergency Response/Warehouse:

• Coordinate custodial responses to any emergency situation requiring a custodial or flood response team member.
• Oversee the inspection of the impacted area and determine the appropriate response actions to be taken by the responding team.
• Measure and record the necessary moisture and humidity readings for flood responses to ensure that the most efficient drying process is being used.
• Oversee the emergency response equipment for proper application and positioning for optimal drying of the impacted space(s).
• Provide input to the Manager for campus communications on emergency response matters.
• Coordinate the delivery of products orders for the FM Custodial warehouse to the requesting custodial team.
• Oversee the inventory and organization of the FM Custodial warehouse.
• Oversee the weekly inventory of the FM Custodial warehouse and order necessary stock.

Inspections/Operational Training:

• Oversee the scheduled custodial inspections with all custodial teams and ensure their completion as scheduled.
• Coordinate issue resolution and perform training based on the completed inspections with all custodial teams.
• Perform a custodial inspection audit of each assigned facility on an annual basis.
• Perform training with the custodial teams based on deficiencies determined during annual audits in the facility inspected.
• Perform evaluations and provide recommendations for improved process or equipment to the custodial leadership team on the inspection and audit results.

Duty: Administrative Supervisory Duties

Tasks include:

• Maintain employee time and leave records; verify time worked and approve time cards.
• Monitor and maintain inventory of cleaning supplies and consumable supplies for all buildings and areas assigned by ordering and distributing supplies as necessary to ensure appropriate stocking levels are maintained.
• Conduct formal performance evaluations.
• Participate in the recruitment and selection process of new custodial staff.
• Perform daily key inventories and report discrepancies.
• Complete and submit appropriate maintenance requests on any assigned FM Custodial equipment needing repair.
• Maintain accurate records on equipment and repair history. Conduct periodic equipment inventories as directed.

In all aspects of this role, the Custodian 3 is expected to integrate principles of accessibility, diversity, equity, and inclusion across all areas of responsibility. This commitment aligns with Western's broader mission to foster a campus environment where every community member feels safe, supported, and genuinely included.

• High school diploma or equivalent.
• Minimum of 3 years of experience in the housekeeping, janitorial, or custodial work trade.
• Minimum of 2 years of supervisory experience in the housekeeping, custodial, or janitorial trade or 3 years of supervisory experience in the service industry.
• Ability to read and understand written information and instructions.
• Ability to communicate clearly with others.
• Experience working in sensitive situations such as operational offices, classrooms, dorm rooms, rest rooms, etc.
• Valid driver’s license or the ability to obtain one prior to starting work in order to drive a state-owned vehicle for travel to work locations.
• Physically perform essential job functions with or without reasonable accommodation.
• Ability to perform daily work tasks independently under limited supervision.
• Demonstrated ability to perform recordkeeping and related technical work with accuracy.
• Demonstrated ability to utilize technology (computer hardware/software) to track and record work.
• Possess strong interpersonal skills and ability to work in a friendly and cooperative manner with students, staff, and faculty at all levels of the organization and in contacts with the public.
• Ability to manage time well and work under pressure situations with tight schedules and deadlines to complete projects.

• Experience working in a team cleaning environment in an educational or institutional setting.
• 1+ year(s) of experience performing hard floor maintenance and restoration including stripping, refinishing, and burnishing floors.
• 1+ year(s) of experience performing hot water carpet extraction and/or portable carpet cleaning systems.
• Experience in water damage and restoration.
• CMI Basic and/or Advance Custodial Certifications.
• IICRC Certifications.
• Ability to maintain and use hand and power tools safely as required for the trade (auto scrubbers, floor maintenance, hand-held).
• Ability to repair hand and power tools safely as required for the trade.
• A strong knowledge of Washington Industrial Safety and Health Act (WISHA) Occupational Safety and Health Agency (OSHA) rules and regulations, standard job safety rules, proper use of a face respirator.
• Willing to certify in asbestos abatement.

This position requires a fingerprint background check.

Application materials should address your experience related to the position responsibilities and the required and preferred qualifications.

Western Washington University (WWU) is an equal opportunity employer. In compliance with applicable laws, WWU does not discriminate on the basis of race, ethnicity, color, national origin, age, citizenship or immigration status, pregnancy, use of protective leave, genetic status, sex, sexual orientation, gender identity, gender expression, marital status, creed, religion, veteran or military status, disability or the use of a trained guide dog or service animal (including a service animal in training) by a person with a disability, or any other characteristic protected by federal, state, or local law, in its programs or activities, including employment, admissions, and educational programs. See WWU’s Policies on Prohibiting Discrimination Based on A Protected Class and Prohibiting Discrimination Based on Sex. Inquiries may be directed to the Office of Civil Rights and Title IX Compliance, Title IX and ADA Coordinator, Western Washington University, Old Main 126 (MS 9021), 516 High Street, Bellingham, WA 98225; 360.650.3307 (voice) or 711 (Washington Relay); crtc@wwu.edu

WWU is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to request an accommodation, please contact Human Resources Disability Services, 360.650.3751 or 711 (Washington Relay).

Annual Security and Fire Safety Report: This report is provided pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act ("The Clery Act"). It includes statistics for the previous three calendar years concerning reported crimes that occurred on Western's campus; in certain off-campus buildings or property owned or controlled by Western; and on public property within, or immediately adjacent to and accessible from, the campus. The report also includes institutional policies concerning campus security, such as policies concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. You can obtain a copy of this report in printed or alternate formats by contacting the Office of the Vice President for Student Affairs at vpsa.office@wwu.edu. The report can be found at: Annual Security and Fire Safety Report.

All new employees must comply with the immunization policy and show employment eligibility verification as required by the U.S. Citizen and Immigration Service before beginning work at WWU. A thorough background check will be conducted on all new hires which includes a sexual misconduct background check.