• Produce concise and intuitive writing across customer touchpoints to give the user the least amount of friction possible when using the digital products
• Tracking and analyzing customer experiences across channels, customer journeys, and touchpoints
• Collaborate with business owners, UX designers and various other stakeholders (Legal, Compliance, Operation & Marketing etc.) to ensure the messaging is clear, precise, and engaging
• Work closely with UX and UI designers to improve the overall digital product user flows
• Design/maintain a writing principle & guideline and workflow. And be the advocate to our stakeholders about the value of upholding the standards
• Oversee the content across the channels and customer journeys to ensure consistency of brand’s tone and manner
• Support on user interview and analysis e.g. survey design and scripting

• Degree holder in Journalism, Communications, Media, Creative, Marketing or any related discipline
• With a minimum of 5+ years of experience in UX writing and creating digital experiences
• Knowledge in online customer engagement platforms
• Understanding of interactive design and usability principles and how content strategy and creation contributes to the user experience
• Good understanding of user-centered design and related design disciplines (customer experience strategy, design research, interaction design)
• Can analyze data and make data-driven content decisions
• Experience partnering with various stakeholders (Marketing, UX, IT Development)
• Curious, open-minded with can-do attitude
• Self-motivated and analytical mind
• Willingness to collaborate, strong communication and inter-personal skill
• Excellent writing and communications skills in both Chinese & English

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