Butler
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Position: Butler
Job no: 535361
Employment type Full time
Property / Office: Mandarin Oriental Al Faisaliah, Riyadh
Location: Riyadh, Saudi Arabia
Department: Rooms, Non-Management (Experienced)
Responsibilities:
Greet, check-in, and escort guests promptly to their rooms.
Address special guest preferences recorded in guest history profiles.
Provide quality service to the guests by responding to requests promptly, efficiently, and courteously during check-in, check-out, and throughout the guest’s experience.
Arrange fulfillment of guest services by working with the concierge, housekeeping, PBX, reservations, and room service colleagues.
Establish a good working knowledge of the Hotel outlets and products.
Resolution of guest complaints while highlighting them to supervisors.
Daily upkeep of Butler pantries
Delivery of MOwow experience during guest stay.
Ensure customer satisfaction from arrival to departure per the MOHG Legendary Quality Experiences (LQEs), the MOHG Pillars, and the respective service standards of MOQA.
Guest enrolment of Fans of MO & TrustYou questionnaire.
Requirements:
Previous experience in a 5-star hotel.
Female Butler.
English Speakers.
Aware of the 5-star hotel standards.
Welling to relocate to Saudi Arabia - Riyadh.
Overseas recruitment.
Female Butler.
Advertised: 19 Sep 2024 Arab Standard Time Applications close: 23 Sep 2024 Arab Standard Time
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