General Summary of Position:
This being an internal opportunity, only current UML Employees, irrespective of Bargaining units are eligible to apply for this position.
The Digital Content Specialist is responsible for articulating and sharing the current and future state of IT projects and programs with the broader UMass Lowell campus community. Under the direction of the Associate CIO, Network and Communication Services and working closely with all functional IT groups, the Digital Content Specialist will ensure that UMass Lowell campus community members are able to fully leverage UMass Lowell’s investments in technologies. This is primarily achieved by creating and publishing job aids and information for the university community, curating and developing the IT website, and providing UX guidance to internal IT teams.
The Digital Content Specialist will create multiple job aids leveraging various media including print, web, video, and interactive graphics. Using a blended skillset of storytelling, graphic design and technical proficiency, the Digital Content Specialist will articulate best practices, how-to tips, tricks, FAQs, and other materials necessary for users to get tasks and projects accomplished quickly. In addition, the Digital Content Specialist will routinely author, distribute updates, and send messages to the campus to ensure consistency in messaging across the IT organization.
The Digital Content Specialist also maintains, curates and organizes the UMass Lowell Information Technology website to ensure that information that is needed by the campus is readily available and easily locatable for the campus community. The website will be the focal point for all campus community members to find information about services and products offered by IT, so the Digital Content Specialist will be responsible for ensuring that it acts as an easy-to-use hub of information.
As the end-user subject matter expert in multiple IT technologies, the Digital Content Specialist will offer training sessions for UMass Lowell faculty, staff, and occasionally students on varied topics so that attendees can come away with the knowledge and skills to effectively utilize the various technologies and tools provided by Information Technology in their roles.
As the Digital Content Specialist will need to be apprised of current needs, gaps, and challenges across campus they will be closely aligned with IT’s Tech Services group and will participate in regular touchpoints with various areas of IT to ensure they are up to date with the latest changes.
Minimum Qualifications (Required):
- Commitment to providing outstanding customer service and ability to be proactive in anticipating campus and team needs
- Bachelor's degree from an accredited college or university
- Two or more years of experience supporting end users
- Proficiency with Adobe tools for graphic design and document creation
- Proficiency with video creation tools such as Adobe, Camtasia, etc
- Documented ability to create concise self-help materials in print, web, and video formats for a variety of topics
- Demonstrated ability to conduct individual and small group training
- Excellent interpersonal, oral and written communication skills
- Demonstrable ability to communicate technical concepts to a non-technical audience seamlessly and on the fly
- Comfort and ability to speak in front of crowds as large at 100 and communicate technical concepts
- Demonstrable ability to present a polished image for UMass Lowell to perspective students
- Proficiency with Microsoft productivity tools including Office 365
- Proficiency on both Windows and MacOS platforms
- Familiarity and comfort with iOS and Android mobile devices
- Ability to prioritize workload effectively and work with a high level of independence and efficiency
- ITIL Foundations certification, or the ability to become certified within 6 months of starting
- Strong technical skills and comfort with learning new technologies with minimal guidance
Additional Considerations:
- Preference given to candidates with previous Higher Education experience
- Three or more years of experience in a medium to large IT environment
- Previous experience in an IT support role preferred
- Bachelor’s degree preferred in liberal arts disciplines such as arts, English, journalism, or marketing
- Experience working with heterogenous environments consisting of Windows, Mac, and Linux strongly preferred
Special Instructions to Applicants:
This being an internal opportunity, only current UML Employees, irrespective of Bargaining units are eligible to apply for this position.
This is a SEIU 888 Professional Union position, Grade P18.
Please include a resume, cover letter and writing sample to include portfolio work of; (1) some sort of documentation or instructions you have written, (2) a document or graphic you have designed and (3) a video (link) you have created with your application. Names and contact information of three references will be required at the time of application.
