General Summary of Position:
This being an internal opportunity, only current UML Employees, irrespective of Bargaining units are eligible to apply for this position.
This full-time position provides academic advising, enrollment, personalized case management, and student success support to newly admitted, and currently enrolled students throughout the student lifecycle. The Graduate, Online & Professional Studies (GPS) Academic Advisor serves as a primary point of contact for students, helping them navigate academic requirements, university policies, registration processes, and available resources while promoting persistence, retention, and degree completion. The person in this role must confidently and accurately leverage data, CRM tools, student success reports, and university systems to identify and prioritize student needs and develop proactive outreach strategies.
Minimum Qualifications (Required) for both GPS, Academic Advisor I and II:
The successful candidate must be able to:
- Work effectively in a metric- and performance-driven environment while meeting established goals related to new admit yield, retention, re-enrollment, student engagement, outreach activity, and other departmental success metrics.
- Motivate and engage students; clearly communicate academic and administrative policies; maintain accurate records; manage a high-volume caseload; and provide responsive, student-centered service.
- Demonstrate strong technology, organizational, communication, and problem-solving skills.
- Prioritize and manage multiple responsibilities in a high-volume environment.
Additional Minimum Qualifications (Required) for GPS, Academic Advisor I:
Education:
- Bachelor’s degree required.
Experience:
- Minimum of two (2) years of professional experience in one or more of the following areas: academic advising, admissions, career advising, counseling, registrar services, transfer services, training or facilitation, student services, customer service, or a related field.
Preferred Qualifications:
- Experience working in higher education, particularly with online or non-traditional students.
- Experience using a Customer Relationship Management (CRM) system and student information system.
- Experience maintaining accurate electronic records and case documentation.
- Experience managing a high-volume caseload or handling inbound and outbound communications.
- Experience providing support through Zoom or other virtual meeting platforms.
- Proficiency with Microsoft Office applications and databases.
- Ability to learn, interpret, and explain complex academic policies and procedures.
- Demonstrated ability to motivate and support students in achieving their educational goals.
Additional Minimum Qualifications (Required) for GPS, Academic Advisor II:
Education and Experience:
Candidates must meet one of the following qualifications:
- Master’s degree and two (2) years of relevant professional experience in academic advising, admissions, student success, retention, enrollment, or a related field; or
- Bachelor’s degree and four (4) years of relevant professional experience in academic advising, admissions, student success, retention, enrollment, or a related field; or
- Bachelor’s degree and three (3) years of successful experience as a GPS Academic Advisor I or in a substantially equivalent advising role, which may be considered in lieu of the master’s degree.
Preferred Qualifications:
- Three (3) years of progressively responsible experience as a GPS Academic Advisor I or in an equivalent advising role, including demonstrated achievement of enrollment, retention, re-enrollment, and student engagement goals.
- Experience working with online students in higher education, student success, advising, admissions, enrollment, or retention.
- Experience using a CRM system and student information system.
- Experience maintaining detailed records and case documentation.
- Experience managing high-volume student communications and caseloads.
- Experience providing virtual advising through Zoom or similar platforms.
- Advanced proficiency with Microsoft Office applications and databases.
- Demonstrated ability to achieve performance metrics and enrollment or retention goals.
- Ability to motivate, influence, and support students through academic and enrollment decisions.
- Ability to learn and accurately communicate complex academic policies and procedures.
- Excellent communication, organizational, relationship-building, and problem-solving skills.
Working Conditions:
This position requires at least one evening shift per week, 11:30 a.m. to 8:00 p.m. With flexibility to work weekends, if needed. This position requires weekly onsite presence, potential hybrid days may be an option and will be coordinated with your manager
Special Instructions to Applicants:
This being an internal opportunity, only current UML Employees, irrespective of Bargaining units are eligible to apply for this position.
This position is full-time, benefited and in the SEIU professional union. Anticipated salary based on qualifications and experience within the range.
For P15 GPS Academic Advisor I, minimum: $54,217, 25th quartile: $61,672 and midpoint: $69,126.
For P16 GPS Academic Advisor II, minimum: $59,674, 25th quartile: $67,879 and midpoint: $76,085.
Please include a resume and cover letter with your application. Names and contact information of three references will be required during the application process.
