Overview:
The Basement is part lounge, part performance venue, all fun! The staff in this unique on-campus location will be challenged to provide: high quality experiences, friendly greetings, and a clean and welcoming environment. Duties include providing superior customer service, facility maintenance, and monitoring of programs and activities.
Responsibilities:
Responsibilities: Ensure overall safety of the facility during daily operations Supervise operations which include; facility check-in, daily inspection and straightening chairs, and facility programs. Follow the daily attendant checklist and perform all other duties as assigned.
Daily Checklist:
Check supplies and track what is needed
Make sure the chairs are orderly
Organize equipment pieces, e.g., rack pool table balls immediately
Complete a facility walkthrough every 30 minutes Assist programs as needed (sound system, storage closet)
Attend to cleaning schedule duties including conference rooms/green room/lobby
Assist patrons as needed Answer phone/ monitor front entrance
Assure patrons are following facility rules
Follow opening and closing checklist
Staff Expectations
Show up on time for shifts
Communicate with co-workers
Check all staff communications before starting each shift (SLACK, email)
Wear a staff shirt
Complete all staff responsibilities
Staff Documentation System (Full-time staff and Student Managers will track employee performance): All employees will be part of an employee performance tracking system. This system will be used to prioritize hiring/re-hiring, staff promotions, and staff scheduling.
Positive notes will be given to staff for the following:
Picking up shifts last minute
Attending to extra cleaning duties
Exceptional customer service
Employee of the month
Taking initiative Negative notes will be given to staff for the following:
Listening to headphones during work
Not attending to duties (cleaning, walkthroughs)
Lack of communication (showing up late, missing shifts, etc)
Loss of employment can result in negative documentation
Commitment to Diversity:
Robert Morris University is committed to increasing diversity in our community and actively pursues individuals from all backgrounds. Additionally, RMU complies with all applicable federal, state and local laws and provides equal opportunity in all educational programs and activities, admission of students and conditions of employment for all qualified individuals regardless of race, color, sex, religion, age, disability, sexual orientation, or national origin.
