Student Administration Building

Current Opportunities

Employer Relations Coordinator - Student Services Professional IV

Apply now Job no: 516817
Work type: Staff
Location: East Bay
Categories: Unit 4 - APC - Academic Professionals of California, Probationary, Full Time, Student Services

Salary and Benefits

Salary Range: $5,351.00/month to $7,633.00/month. PLEASE NOTE: The starting salary placement depends on qualifications and experience and is anticipated to be in the range of $5,351.00/month to $6,492.00/month.

Cal State East Bay offers a broad range of benefits that includes medical, dental, vision, retirement (CalPERS), 401k, 457, 403(b), dependent and health care reimbursement accounts, life insurance, vacation and sick, 13 paid holidays, one personal holiday and tuition fee waiver.

For more information on the benefits program, please visit

About Cal State East Bay

Cal State East Bay's beautiful main campus is located in the Hayward hills with panoramic views of the San Francisco Bay shoreline. Situated above the city of Hayward, the campus offers an ideal setting for teaching and learning and yet easy access to the many cities along the bay. The University has a satellite campus in Concord, a professional development center in Oakland and a significant presence online. Founded in 1957, Cal State East Bay is one of 23 universities of the California State University system (CSU). With an enrollment over 15,800 students, Cal State East Bay is recognized as a regionally engaged and globally oriented university with a strong commitment to academic innovation, student success, engaged and service learning, diversity, and sustainability.

About the Position

Performs duties under the general supervision of the Executive Director of AACE and direct supervision of the Director of Career Education & Internships. Serves as a member of the AACE management team while working independently to provide strategic direction and leadership to employer and connection initiatives related to AACE and the University’s broader career goals. Includes program development, implementation, and evaluation. Serves as a consultant to academic and employer communities related to employment services; oversees the development of employer relations and employment opportunities within the local and global communities, and supervises the daily operation of employment connection and recruitment services, ensuring efficient and quality customer service and adherence to legal guidelines.


Project/Program Leadership 

As a member of the AACE team, provide vision, leadership, and quality delivery of a variety of employment connection and recruitment services. Oversees and evaluates the performance of Handshake, the job posting platform for use by students and employers. Provide lead work direction to the AACE Career Fair team, responsible for coordinating a variety of employment fairs and oversees their efforts to secure employer participation from a wide variety of employment sectors, including business, industry, non-profit, educational, and government entities. Collaborate with professionals who develop and present job search related workshops and programs for candidates interested in career and internship positions and ensure educational objectives are in alignment with marketplace needs in collaboration with the Academic Internship Coordinator.

Provide leadership to University-wide employment survey processes, interfacing with campus leaders to support placement data collection, as well as enrollment management and accreditation efforts. Coordinates efforts with University IT staff in the implementation of numerous assessment and reporting tools, including online, mail and telephone employment surveys, and local, regional, and statewide salary surveys. Collaborates with NACE in the development of national and regional salary survey reports. Assures the smooth operations and continuous upgraders of the systems and processes to meet the employment and campus community needs.

Prepares reports for internal and external distribution supporting University-wide outreach endeavors. Analyzes results and collaborates with administrators and faculty to ensure employment trends and feedback are considered related to curriculum development and academic planning. Ensures maximization of online and automated systems to conduct daily business.

Oversee the development of promotional and marketing collateral, newsletters, and website content related to employment and Handshake for distribution and training internally (faculty, staff, and students) and externally (employers).

Oversee assessment of Employer Relations and implement performance measures after events and annually.

Employment Development/Employer Relations Consultation

Provide leadership to the Employer Relations team in partnership with the Director, campus and employing communities. Collaborate to set the vision and goals for AACE employer development and relationship-building initiatives. In conjunction with AACE staff, develop and coordinate employer development/connection activities to maintain ongoing relationships with key employers and organizations. Consults with employing organizations, ranging from major corporations, global organizations, small size businesses to establish effective college recruitment and connection strategies and achieve a productive presence on campus.

Ensure compliance with EEO/AA, ADA, federal, state and university policies and guidelines related to employment. Troubleshoots and resolves compliance issues.

Research the employment market to identify new niches and opportunities for a diverse student population. Coordinate activities with AACE staff for development of employment opportunities for students and alumni and those with disabilities to ensure availability of employment and internship opportunities in Handshake, and other services and provide timely/relevant employment market and salary information. Support various AACE efforts. Organize programs and events such as employer advisory group activities to nurture relationships with diverse groups of employers, promote University programs/students and gather relevant employment market insights and trends. Represent AACE and university at professional and community events, promoting services to employers and supporting university advancement efforts. Deliver presentations to targeted community and professional groups to negotiate recruitment and employment leads and resource development efforts. Provide leadership to AACE’s resource and advancement efforts.

Improve and Deliver Service to Client Students 

Participate in routine AACE, Academic Affairs, and University-wide meetings including but not limited to, staff meetings, retreats, problem solving meetings, team projects, and departmental collaborations.

Improve services to clients through technological enhancements by researching feasibility of enhancements, making recommendations, securing resources needed, and coordinating training.

Assess student learning and AACE services by tracking client data (program attendance, appointment participation, demographics, class level, retention, etc)and produce relevant, detailed reports for the Executive Director and/or Director as requested.

Serve the University and AACE through Special Projects

Serve as the AACE representative to various campus committees, task forces, and projects. Complete other duties as assigned by the Executive Director and/or Director.

Required Qualifications

  • Expert knowledge of employment issues, industry/marketing/promotion, quality improvement/assessment measures and job development strategies and functions.
  • Demonstrated ability in networking effectively with a customer base including employers, professional organization, and other groups; knowledge of employment marker trends/fields, and effective job search techniques for the 21st century. Familiarity with East Bay, regional, national, and global employment communities desirable.
  • Demonstrated ability in interfacing effectively with faculty, deans, employers, and administrators and ability to advise students individually and in groups on complex employment related matters.
  • Demonstrated ability in project management including the ability to motivate and lead teams and to design, implement, and evaluate large scale programs and marketing campaigns.
  • Ability to multitask in a fast-paced environment. Ability to perform tasks with accuracy in a detail-orientated environment. Ability to prioritize multiple projects from organization and planning to implementation and assessment phases.
  • Ability to maintain project budgets and employer/job statistical databases.
  • General knowledge of policies, procedures, and practices of Employment Services; ability to quickly learn the principles, practices, and trends of the student services arena and adapt to changes.
  • Thorough knowledge of English grammar, business writing, punctuation, and spelling.
  • Ability to write and compose various types of communication, create promotional materials, and deliver presentations.
  • Ability to compose and appropriately format correspondence and reports appropriate to internal and external constituents. Strong oral communication and presentation skills, excellent customer service and public relations skills developed for a diverse audience.
  • Ability to analyze complex situations accurately and adopt effective courses of action; ability to interpret and evaluate descriptions and explanations of problems brought forth by individuals or student organizations, analyze and define the problem, draw valid conclusions, and project consequences of various alternative courses of action.
  • Ability to carry out a variety of professionally complex assignments autonomously without detailed instructions
  • Computer skills including a strong working knowledge of software and web-based applications such as MS Office, Google Office, databases, EAB Navigate, Handshake, InterviewStream, and other software or web-based technologies that may be adopted during employment.

Minimum Qualifications


Possession of these knowledge and abilities is typically demonstrated through the equivalent to four years of progressively responsible professional student services work experience which includes experience in advising students individually and in groups, and in analysis and resolution of complex student services problems.

A master’s degree in Counseling, Clinical Psychology, Social Work or a job‑related field may be substituted for one year of professional experience. A doctorate degree and the appropriate internship or clinical training in counseling, guidance or a job‑related field may be substituted for two years of the required professional experience for positions with a major responsibility for professional, personal or career counseling.


Equivalent to graduation from a four-year college or university in a related field plus upper division or graduate course work in counseling techniques, interviewing and conflict resolution where such are job related.

Condition(s) of Employment

Satisfactory completion of a background check (including LiveScan, as appropriate), that may include, but is not limited to: criminal records check, verification of academic credentials, licenses, certificates, credit history, professional references and/or verification of work history is required for employment.  Cal State East Bay will issue a conditional offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Unsatisfactory results may also affect the continued employment of current Cal State East Bay employees who were conditionally offered the position.

All background checks are conducted through the university's third party vendor, Accurate. LiveScan is conducted through the University Police Department.

EEO Statement

As an Equal Opportunity Employer, Cal State East Bay does not discriminate on the basis of any protected categories: age, ancestry, citizenship, color, disability, gender, immigration status, marital status, national origin, race, religion, sexual orientation, or veteran's status. The University is committed to the principles of diversity in employment and to creating a stimulating learning environment for its diverse student body.

Other Information

All California State University campuses, including Cal State East Bay, are smoke and tobacco-free.  For more information, please visit our website at

In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the Cal State East Bay Annual Campus Security Report is available at:


Cal State East Bay is not a sponsoring agency for Staff or Management positions and we are not an E-Verify employer.

Mandated Reporter

The incumbent in this position may be considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and will be required to comply with requirements set forth in the CSU Executive Order 1083 as a condition of employment.

CSU Vaccination Policy

CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so.  Any candidates advanced in a currently open search process should be prepared to comply with this requirement. The systemwide policy can be found at and questions may be sent to


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