Student Administration Building

Current Opportunities

Freshmen and Sophomore Success Team (FaSST) Advisor - Student Services Professional (SSP) II

Apply now Job no: 518679
Work type: Staff
Location: East Bay
Categories: Unit 4 - APC - Academic Professionals of California, Probationary, Student Services

Salary and Benefits

Salary Range: $4,304/month to $6,120/month. PLEASE NOTE: The starting salary placement depends on qualifications and experience and is anticipated to be in the range of  $4,304/month to $5,212/month.

Cal State East Bay offers a broad range of benefits that includes medical, dental, vision, retirement (CalPERS), 401k, 457, 403(b), dependent and health care reimbursement accounts, life insurance, vacation and sick, 13 paid holidays, one personal holiday and tuition fee waiver.

For more information on the benefits program, please visit

About Cal State East Bay

Cal State East Bay's beautiful main campus is located in the Hayward hills with panoramic views of the San Francisco Bay shoreline. Situated above the city of Hayward, the campus offers an ideal setting for teaching and learning and yet easy access to the many cities along the bay. The University has a satellite campus in Concord, a professional development center in Oakland and a significant presence online. Founded in 1957, Cal State East Bay is one of 23 universities of the California State University system (CSU). Cal State East Bay is recognized as a regionally engaged and globally oriented university with a strong commitment to academic innovation, student success, engaged and service learning, diversity, and sustainability.

About the Position

Under the supervision of the Freshmen and Sophomore Success Team lead and with the direction of the Executive Director of Academic Advising and Career Education, the Freshman and Sophomore Success Team Advisor advises lower division students and enrolls first-year freshmen students into courses.  The SSP II will be assigned students in majors for which there are well-defined roadmaps and established “major clusters” for their first-year and will be the students’ “primary academic advisor”.  The caseload is expected to be 350-400 students for the advisor, with a maximum of 150 first-year students.  The incumbent will meet with incoming freshmen students in-person or via phone or computer-based chat applications (e.g., “Zoom”) and then enroll freshmen into their appropriate cluster courses, according to their degree roadmaps.  The incumbent will receive “alerts” from instructional faculty regarding their progress in the courses and meet with students as needed.  For students’ second semesters, the incumbent will enroll them into the needed cluster courses and advise them on appropriate additional courses that will help the student successfully progress to degree.  After students transition to the sophomore level, the incumbent will check on the students’ schedules to ensure that they are making satisfactory progress towards their stated degrees and will meet with students at the request of the students or if needed.  When the students reach junior standing, the incumbent will refer the students to upper division advisors.  During the frosh and sophomore years, the incumbent will advise regarding lower division major, General Education, career advising and university graduation requirements as well as exploring alternate majors, if necessary.  They may refer students to Pioneer Success Coaches, specialty program advisors (e.g., EOP), or other units (such as Student Center for Academic Achievement (SCAA), General Studies and Peer Academic Coaching Program) to facilitate the success of the students. 


Advising and enrolling students.

  • Meet with students on either a one-on-one basis or in a group format through walk-in or scheduled appointments to discuss and advise on a variety of routine academic advising issues. These issues may include, but are not limited to: major and GE course selection according to degree roadmaps, basic career education and exploration, etc.
  • Enroll first-year freshmen into appropriate courses according to their degree roadmaps.
  • Refer students to appropriate academic advisors for advanced and complex academic advising (including, but not limited to, students on probation or those not making satisfactory academic progress for financial aid) and solutions.
  • Provide web-based information regarding University policies and procedures.
  • Refer students to appropriate on- or off-campus services and resources.
  • Abide by all ethical, professional (i.e. NACADA, NACE) and educational (e.g. FERPA) standards related to educational advising and counseling, and demonstrate sound professional judgment when making decisions related to clients, AACE, Academic Affairs, CSUEB and related stakeholders.

Monitor student progress.

  • Receive and act upon as necessary performance alerts through Bay Advisor for students during the academic terms.
  • Using PeopleSoft and/or Bay Advisor, check students' schedules to ensure they are taking appropriate courses to progress towards their degree goals according to degree roadmaps, including ensuring prerequisites are met.

Serve as AACE staff member.

  • Assist other staff members in working with students on major roadmaps, paperwork processes, etc., as needed.
  • Attend meetings (including, but not limited to AACE staff meetings) and training, as appropriate.
  • Assist in the development and maintenance of working relationships between AACE and other advising and support units on campus.

Other duties as assigned.

Required Qualifications

  • Knowledge of current issues affecting higher education, student affairs, career services and academic advising.
  • Demonstrated ability to work with college students, individually and in groups, helping them with planning, team building, organization of responsibilities, and problem solving.
  • Knowledge of individual and group dynamics to be used when counseling clients.
  • Demonstrated ability to research, develop, analyze, implement and evaluate programs, policies, and procedures.
  • Knowledge of, experience with, and ability to serve a diverse student population.
  • Working knowledge of Microsoft Word, Excel, PowerPoint and Gmail. Academic record application software (PeopleSoft) a plus.
  • Skills in communication including listening, writing and speaking which includes public speaking.
  • Ability to generate and maintain collaborative working relationships with campus and community stakeholders.
  • Ability to operate independently while applying sound professional judgment, maintaining professional standards and insuring client confidentiality.

Minimum Qualifications


Equivalent of two years of professional experience in one of the student services program areas or in a related field; experience should give evidence of competence and indicate the potential for further growth. A master’s degree in a job‑related field may be substituted for one year of the professional experience.


Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job‑related field. Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown above may be substituted for the required education on a year‑for‑year basis.

Condition(s) of Employment

Satisfactory completion of a background check (including LiveScan, as appropriate), that may include, but is not limited to: criminal records check, verification of academic credentials, licenses, certificates, credit history, professional references and/or verification of work history is required for employment.  Cal State East Bay will issue a conditional offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Unsatisfactory results may also affect the continued employment of current Cal State East Bay employees who were conditionally offered the position.

All background checks are conducted through the university's third party vendor, Accurate. LiveScan is conducted through the University Police Department.

EEO Statement

As an Equal Opportunity Employer, Cal State East Bay does not discriminate on the basis of any protected categories: age, ancestry, citizenship, color, disability, gender, immigration status, marital status, national origin, race, religion, sexual orientation, or veteran's status. The University is committed to the principles of diversity in employment and to creating a stimulating learning environment for its diverse student body.

Other Information

All California State University campuses, including Cal State East Bay, are smoke and tobacco-free.  For more information, please visit our website at

In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the Cal State East Bay Annual Campus Security Report is available at:


Cal State East Bay is not a sponsoring agency for Staff or Management positions.

Mandated Reporter

The incumbent in this position may be considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and will be required to comply with requirements set forth in the CSU Executive Order 1083 as a condition of employment.

CSU Vaccination Policy

CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so.  Any candidates advanced in a currently open search process should be prepared to comply with this requirement. The systemwide policy can be found at and questions may be sent to


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