Student Administration Building

Current Opportunities

Student Services Professional IB

Apply now Job no: 521832
Work type: Staff
Location: East Bay
Categories: Unit 4 - APC - Academic Professionals of California, Probationary, Full Time, Student Services

Salary and Benefits

Salary Range: $4,066.00/month to $5,752.00/month  PLEASE NOTE: The starting salary placement depends on qualifications and experience and is anticipated to be in the range of $4,166.00/month to $4,635.00/month.

Cal State East Bay offers a broad range of benefits that includes medical, dental, vision, retirement (CalPERS), 401k, 457, 403(b), dependent and health care reimbursement accounts, life insurance, vacation and sick, 13 paid holidays, one personal holiday and tuition fee waiver.

For more information on the benefits program, please visit

This position may be eligible to participate in the Cal State East Bay telecommute program subject to approval by the appropriate administrator.

About Cal State East Bay

Cal State East Bay's beautiful main campus is located in the Hayward hills with panoramic views of the San Francisco Bay shoreline. Situated above the city of Hayward, the campus offers an ideal setting for teaching and learning and yet easy access to the many cities along the bay. The University has a satellite campus in Concord, a professional development center in Oakland and a significant presence online. Founded in 1957, Cal State East Bay is one of 23 universities of the California State University system (CSU). Cal State East Bay is recognized as a regionally engaged and globally oriented university with a strong commitment to academic innovation, student success, engaged and service learning, diversity, and sustainability.

About the Position

The Graduate Programs Office has overall responsibility for all graduate programs offered in the College of Business and Economics. More specifically, it is responsible for oversight and compliance of all state-supported graduate programs offered by the College of Business and Economics, including the MBA with Concentrations in Analytics for Managers, Finance, General Business, Human Resources and Organization Behavior, Marketing Management, Operations and Supply Chain Management, Strategy and Innovation, the MS in Economics program, and the MSBA in Business Analytics program.

Under the supervision of the Associate Dean for Graduate Programs, this position works with the Graduate Program Coordinators and supports the day-to-day operation of the CBE Graduate Programs office and its various graduate programs. This position also performs a broad range of administrative, technical, and analytical functions, including activities related to student recruitment, admissions, and progress to degree monitoring functions, graduate checks, database analysis and reporting to generate information for resource planning. This position is also involved in program promotional activities and events.


Support the day-to-day operation of the office:

  • Admission processing
  • New student evaluation
  • Graduation evaluation
  • Manage Communication with Current and Prospective Students
  • Provide administrative support to the needs of the Graduate Programs Office, and other college needs, as appropriate
  • Answer incoming telephone calls and make outgoing telephone calls
  • Assist students who drop-in to the office
  • Create, sort, maintain and file student records
  • Schedule Appointments
  • Advise prospective and current students

Assist the program coordinators in student recruitment, enrollment and management:

  • Maintenance of Enrollment Database
  • Periodic Monitoring/Maintenance/Update of Website
  • Support the backend processing, application and admission nurturing process, and help with application completion
  • Support graduate fairs (organization and attendance)

Assist the program coordinators in generating data for scheduling of graduate courses:

  • Develop the student progress summary database
  • Generate data to produce demand-driven two year course schedules for all programs
  • Support in developing roadmaps for various MBA Concentrations, MS in Economics, and MSBA

Assist the program coordinators to provide value added student service:

  • Organize and support value added student Services (Bootcamps, Workshops, etc.)
  • Organize and support College of Business & Economics Graduate Student Events
  • Support the program coordinators with collection of marketing intelligence, as appropriate

Other tasks including:

  • Responding to Graduate Programs survey requests from external sources (e.g., Princeton Review, Business Week, and U.S. News, etc.) and maintain the historical data files for review
  • Administer fundamental testing (two Saturday’s per year), if administered
  • Participation in commencement ceremony
  • Promotional material review & update

Required Qualifications

  • Knowledge and familiarity with MBA and other College of Business & Economics graduate programs
  • Ability to actively participate in outreach activities, including public speaking and presentations
  • Strong interpersonal skills with demonstrated diplomatic skills
  • Strong communication skills, including in-person, phone, and web-based communications
  • Strong organizational skills
  • Ability to be a team player with positive attitudes in leading, as well as, in following
  • Detail oriented
  • Strong analytical and research skills, including ability to update and maintain databases
  • Ability to learn and adjust to changing requirements
  • Strong motivation and high-standard for excellence

Minimum Qualifications

Knowledge and Abilities:

Working knowledge of the methods and problems of organization and program management; research and interviewing techniques; principles of individual and group behavior; the ability to rapidly acquire such knowledge of the organization, procedures and activities of the specific campus to which the position is assigned; and the basic principles, practices and major trends in the Student Services field to which assigned.

Ability to rapidly acquire a working knowledge of the specific objectives of the campus Student Services program and its relationship to the total campus operation; interpret and apply program rules and regulations; gather and analyze data; reason logically, draw valid conclusions and make appropriate recommendations; present clear and concise information orally and in written reports; and establish and maintain cooperative working relationships with faculty, CSU administrators, student organizations and other private and public agencies.


Equivalent of one year of experience in professional Student Services work at the entry trainee level. Equivalent amounts of graduate level job‑related education may be substituted for the required experience.


Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration, or a job‑related field. Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown above may be substituted for the required education on a year‑for‑year basis. 

Condition(s) of Employment

Satisfactory completion of a background check (including LiveScan, as appropriate), that may include, but is not limited to: criminal records check, verification of academic credentials, licenses, certificates, credit history, professional references and/or verification of work history is required for employment.  Cal State East Bay will issue a conditional offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Unsatisfactory results may also affect the continued employment of current Cal State East Bay employees who were conditionally offered the position.

All background checks are conducted through the university's third party vendor, Accurate. LiveScan is conducted through the University Police Department.

EEO Statement

As an Equal Opportunity Employer, Cal State East Bay does not discriminate on the basis of any protected categories: age, ancestry, citizenship, color, disability, gender, immigration status, marital status, national origin, race, religion, sexual orientation, or veteran's status. The University is committed to the principles of diversity in employment and to creating a stimulating learning environment for its diverse student body.

Other Information

All California State University campuses, including Cal State East Bay, are smoke and tobacco-free.  For more information, please visit our website at

In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the Cal State East Bay Annual Campus Security Report is available at:


Cal State East Bay is not a sponsoring agency for Staff or Management positions and we are not an E-Verify employer.

Mandated Reporter

The incumbent in this position may be considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and will be required to comply with requirements set forth in the CSU Executive Order 1083 as a condition of employment.

CSU Vaccination Policy

CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so.  Any candidates advanced in a currently open search process should be prepared to comply with this requirement. The systemwide policy can be found at and questions may be sent to

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