Student Administration Building

Current Opportunities

Undocumented Student Resource Center Coordinator - Student Services Professional IV

Apply now Job no: 523828
Work type: Staff
Location: East Bay
Categories: Unit 4 - APC - Academic Professionals of California, Probationary, Full Time, Student Services
Position Description

Salary and Benefits

Salary Range: $5,732.00/month to $8,176.00/month. PLEASE NOTE: The starting salary placement depends on qualifications and experience and is anticipated to be between $5,732.00/month to $6,954.00/month.

Cal State East Bay offers a broad range of benefits that includes medical, dental, vision, retirement (CalPERS), 401k, 457, 403(b), dependent and health care reimbursement accounts, life insurance, vacation and sick, 13 paid holidays, one personal holiday and tuition fee waiver.

For more information on the benefits program, please visit

This position may be eligible to participate in the Cal State East Bay telecommute program subject to approval by the appropriate administrator.

About Cal State East Bay

Cal State East Bay's beautiful main campus is located in the Hayward hills with panoramic views of the San Francisco Bay shoreline. Situated above the city of Hayward, the campus offers an ideal setting for teaching and learning and yet easy access to the many cities along the bay. The University has a satellite campus in Concord, a professional development center in Oakland and a significant presence online. Founded in 1957, Cal State East Bay is one of 23 universities of the California State University system (CSU). With an enrollment over 15,800 students, Cal State East Bay is recognized as a regionally engaged and globally oriented university with a strong commitment to academic innovation, student success, engaged and service learning, diversity, and sustainability.

About the Position

Under the general supervision of the Associate Vice President for Campus Life in the Division of Student Affairs, the Undocumented Student Resource Center (USRC) Coordinator creates a safe and welcoming environment to promote academic success for our undocumented student population.  The Coordinator also provides leadership, strategic planning and a collaborative environment with campus partners to provide easy access to resources which support the educational access, success, retention, and graduation of undocumented students.  In coordination with campus partners, the coordinator provides academic and personal guidance to undocumented students; develops, designs, updates, and implements campus educational programs, services and training specific for undocumented students; gathers feedback and research to implement best practices; completes outreach to expand current services; and builds and maintains partnerships with on- and off-campus resources. As the program grows, the incumbent may provide lead work direction to professional staff members and student employees. This position will provide leadership and guidance to the campus community regarding the undocumented student population. The incumbent has overall responsibility for Undocumented Student Resource Center student programs, budget, planning, marketing, publicity and measurement of program effectiveness.


Undocumented Student Success Center Development & Coordination:

  • Develops, leads, designs, implements and evaluates effectiveness of programs and services that provide student support, advice and referrals related to various issues and challenges unique to undocumented students including Dream U.S. scholars.
  • Creates and conducts assessments of student services and programs with the goals of assisting undocumented students, enriching their campus experience and enhancing their academic success.
  • Conducts research of regional and national best practices, as well as gathers feedback from campus community members and students to develop on-going programs to address evolving needs.
  • Collaborates with various campus departments to improve outcomes related to the inclusion, retention, and graduation of undocumented students.
  • Develops and implements a communication plan to provide prospective, incoming, and enrolled undocumented students with timely information on programs, resources, opportunities, events, activities, important deadlines, and academic and co-curricular enrichment opportunities.
  • Oversees the preparation of data, progress and analytical reports as requested by the appropriate administrator.
  • Seeks and composes grants for external funding, and supports other fundraising efforts.
  • Develops and maintains websites and other materials to provide current and timely information to undocumented students, their families and allies.
  • In conjunction with the appropriate administrator, oversees and maintains the budget for operating expenses.
  • Provides lead work direction to volunteers, professional and student staff, as needed.


  • Oversees the creation and organization of programs and services in support of the academic success, retention, and graduation of undocumented students particularly those who come from underserved backgrounds.
  • Establishes a community among undocumented students by offering an ongoing program of activities to increase student contact, involvement, achievement and overall satisfaction.
  • Serves as a subject matter expert pertaining to pertinent legislation, Deferred Action for Childhood Arrivals (DACA), and federal immigration law and policy. 
  • Coordinates and/or provides appropriate training sessions, workshops, and resources for administrators, faculty, staff, and students.
  • Serves as the primary campus contact for the services provided by CSU Legal Services, including scheduling appointments with campus legal partner(s).
  • Identifies, cultivates, and maintains relationships with local, regional and national resources and organizations to establish a network of programs, services, and referrals in support of undocumented students.
  • Represents the University at both on and off-campus events for undocumented students.


  • Coordinates with campus partners to provide accessible academic advising for undocumented students including the Dream U.S. scholarship recipients.
  • Tracks the progress of undocumented students through routine meetings and interactions.
  • Develops on-going strategy for outreach and recruitment to continue to expand the services for current CSUEB Dream U.S. scholars.
  • Makes referrals to various campus partners including student support services, Career Services, Counseling, Financial Aid, and Housing, etc.
  • Designs and maintains processes to track academic success of student participants.
  • Collects information and provides data on academic needs of undocumented students.
  • Prepare oral and written reports, as needed, on issues and concerns of undocumented students related to campus academic programs.

Other duties as assigned:

  • Assist at annual University events which could occur on a weekend or evening, e.g. Preview Day, Welcome Day, and Education Summit, etc.
  • Serve on project teams and recruitment committees.
  • Participate in department task forces and committees as designated.
  • Attends conferences and keeps abreast of new developments in issues addressing undocumented students, access and equity programs that serve this population.
  • Fulfill other duties as assigned by the appropriate administrator.

Required Qualifications

  • Experience in student affairs, diversity and inclusion and/or related field(s).
  • Experience and ability to work with a diverse student and campus population.
  • Experience advising and developing students.
  • Ability to work independently and represent the department at designated University functions.
  • Ability to interpret federal, state, and University policies and procedures.
  • Ability to communicate effectively orally and in writing, and through the use of various technologies including the web and social networking platforms.
  • Ability to work with web-based programs and applications for communication, data gathering and analysis.
  • Ability to establish a cooperative working relationship with students, campus departments, and the public.
  • Ability to work on multiple projects with multiple deadlines and objectives.
  • Ability to produce and maintain extremely visible programs with political sensitivity.
  • Ability to work with constant interruptions in a somewhat noisy environment.
  • Ability to work evenings and weekends, as required.
  • Excellent delegation skills and the ability to provide lead work direction, train, evaluate and provide feedback regarding professional and student staff.
  • Strong knowledge of Microsoft Office Suite including Outlook, Word, Excel and PowerPoint.
  • Ability to analyze complex situations accurately and adopt effective courses of action.
  • Working knowledge of student leadership development issues including policies, procedures and practices to produce educationally and philosophically sound programs.
  • Working knowledge of student development theory and research.
  • Ability to research and apply research in related topics.
  • Ability to employ positive advice and counseling skills.
  • Ability to act and use excellent judgment in a fast paced, service-oriented daily operation.
  • Ability to work in a highly collaborative, team-oriented environment.

Minimum Qualifications

Knowledge and Abilities: 

  • Thorough knowledge of the policies, procedures and practices of the program area to which assigned or the ability to quickly acquire such knowledge. 
  • General knowledge of the policies, practices and activities of Student Services programs outside the program to which they are immediately assigned.
  • General knowledge of the principles, problems and methods of public administration, including organizational, personnel and fiscal management.
  • General knowledge of advanced statistical and research methods.
  • Ability to carry out very complex assignments without detailed instructions.
  • Advise students individually or in groups on varied and complex matters.
  • Determine the appropriate course of action and proper techniques to utilize while engaged with individuals and groups in personal interactions of a sensitive nature. 
  • Reason logically and analyze and solve organizational and operating problems of one or several program areas. 
  • Plan, coordinate and initiate actions necessary to implement administrative or group decisions or recommendations.
  • Analyze and define complex organizational, policy or procedural problems, collect and evaluate data, draw valid conclusions and project consequences of various alternative courses of action.
  • Understand the roles and responsibilities of others and to gauge relationships accordingly by taking into account the variety of the interrelationships, motivations and goals of the members of the organization served; and establish and maintain effective, cooperative and harmonious working relationships in circumstances which involve the denial of requests or the necessity to persuade others to accept a different point of view. 
  • Possession of these knowledge and abilities is typically demonstrated through the Experience requirements below.


  • Possession of these knowledge and abilities is typically demonstrated through the equivalent to four years of progressively responsible professional student services work experience which includes experience in advising students individually and in groups, and in analysis and resolution of complex student services problems.
  • A master’s degree in Counseling, Clinical Psychology, Social Work or a job‑related field may be substituted for one year of professional experience.
  • A doctorate degree and the appropriate internship or clinical training in counseling, guidance or a job‑related field may be substituted for two years of the required professional experience for positions with a major responsibility for professional, personal or career counseling.


  • Equivalent to graduation from a four-year college or university in a related field plus upper division or graduate coursework in counseling techniques, interviewing and conflict resolution where such are job related. 

Preferred Skills and Knowledge

  • Two-years of experience in campus life, student leadership, diversity or identity-based centers, advising, or student support services.
  • Working knowledge of student leadership development issues including policies, procedures and practices to produce educationally and philosophically sound programs.
  • Working knowledge of student development theory and research. 
  • Ability to research and apply research in related topics.
  • Ability to employ positive advice and counseling skills.
  • Ability to act and use excellent judgment in a fast paced, service-oriented daily operation.
  • Ability to work in a highly collaborative, team-oriented environment.

Special Conditions

This position has been identified to have significant responsibility for student and campus activities, and will be required to function as a Campus Security Authority (CSA) under the Clery Act. In accordance with CSU Executive Order 1107, Implementation of the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the incumbent will be responsible for reporting allegations of Clery Act crimes to the University Police Department and/or the University Clery Director.

Responsibilities of the CSA include:

  • Report all alleged Clery Act Crimes in a timely manner.
  • Report any alleged Clery Act Crimes that are reported to the incumbent using the online CSA Reporting Form.
  • Complete annual training requirement.

Condition(s) of Employment

Satisfactory completion of a background check (including LiveScan, as appropriate), that may include, but is not limited to: criminal records check, verification of academic credentials, licenses, certificates, credit history, professional references and/or verification of work history is required for employment.  Cal State East Bay will issue a conditional offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Unsatisfactory results may also affect the continued employment of current Cal State East Bay employees who were conditionally offered the position.

All background checks are conducted through the university's third party vendor, Accurate. LiveScan is conducted through the University Police Department.

EEO Statement

As an Equal Opportunity Employer, Cal State East Bay does not discriminate on the basis of any protected categories: age, ancestry, citizenship, color, disability, gender, immigration status, marital status, national origin, race, religion, sexual orientation, or veteran's status. The University is committed to the principles of diversity in employment and to creating a stimulating learning environment for its diverse student body.

Other Information

All California State University campuses, including Cal State East Bay, are smoke and tobacco-free.  For more information, please visit our website at

In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the Cal State East Bay Annual Campus Security Report is available at:


Cal State East Bay is not a sponsoring agency for Staff or Management positions.

Mandated Reporter

The incumbent in this position may be considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and will be required to comply with requirements set forth in the CSU Executive Order 1083 as a condition of employment.


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