Student Administration Building

Current Opportunities

Swing Shift Custodial Services Supervisor

Apply now Job no: 524525
Work type: Management (MPP)
Location: East Bay
Categories: MPP, At-Will, Custodial/Facilities, Full Time

Salary and Benefits

PLEASE NOTE: The starting salary placement depends on qualifications and experience and is anticipated to be in the range of $75,000 per year to $85,000 per year.

This position is a Management Personnel Plan (MPP) position in the CSU, and serves at the pleasure of the President.

The CSU enjoys a generous benefits program with employer paid life insurance ($100,000), as well as health, dental, and vision insurance with the monthly premium largely paid by the CSU. Additionally, we offer a broad range of other benefits which includes dependent and health care reimbursement accounts, tuition fee waiver, 401k, 457 and 403(b) plans. The CSU belongs to the CalPERS retirement plan in which medical and dental insurance continues in qualified retirement. The CSU has 14 paid holidays, one personal holiday and the position earns 24 days of vacation and 12 days of sick leave per year. For more information on the benefits program, please visit our benefits website. The CSU Total Compensation Calculator demonstrates the significance of our benefits package.


Administrator I

About Cal State East Bay

Cal State East Bay's beautiful main campus is located in the Hayward hills with panoramic views of the San Francisco Bay shoreline. Situated above the city of Hayward, the campus offers an ideal setting for teaching and learning and yet easy access to the many cities along the bay. The University has a satellite campus in Concord, a professional development center in Oakland and a significant presence online. Founded in 1957, Cal State East Bay is one of 23 universities of the California State University system (CSU). Cal State East Bay is recognized as a regionally engaged and globally oriented university with a strong commitment to academic innovation, student success, engaged and service learning, diversity, and sustainability.

About the Position

Under the general supervision of the Director of Facilities Operations, the Custodial Service Supervisor will supervise the day-to-day operations of the department’s swing shift custodial team which supports approximately 2,000,000 square feet of space. The incumbent will perform a variety of supervisory, administrative and other duties as required in order to meet the operational needs of the campus. Additionally, the incumbent will staff the Facilities after-hours phone line during their work shift, fielding calls and providing support as needed until 10pm during the regularly scheduled work shift.


Staff Management:

  • The incumbent oversees, assigns and directs custodial service activities in all campus buildings.
  • Managers and supervises swing shift custodians (approximately eleven employees) and related contracted support services.
  • Develop work schedules for custodial services considering time, staffing and equipment: estimate time, staffing and materials required for general cleaning maintenance, maintain records of personnel absences, assess and respond to staffing needs, evaluate performance, develop and conduct staff training programs, handle employee concerns, counsel and implement disciplinary actions as required, recommend solutions pertaining to cleaning and regular maintenance issues, and attend various service-related meetings, both on and off campus.
  • Recruit and provide required training and orientation of new hires to minimize staff turnover and support retention.
  • Incumbent is skilled in culturally competent individual and team development and has the ability to implement development plans to ensure staff possess skills and expertise to successfully meet the expectations of their work.

Customer Expectations, Service Levels and Campus Sustainability Goals:

  • The incumbent works in an equitable manner across all levels and differences; for example with peers, faculty, administration, and students to coordinate custodial services requests, plan and organize custodial operations serving all areas of the campus; control and standardize custodial procedures, materials and equipment; and investigate problem or potential problem areas.
  • Meet with campus stakeholders on a regular basis to ensure services are meeting expectations.
  • Evaluate and purchase equipment to maintain a high level of efficiency.
  • Develop and implement building inspections, establish standards of cleanliness and ensure staff adhere to established cleanliness standards.
  • Ensure that all work is performed and completed in a safe, efficient and expeditious manner while conforming to all of the University's established policies and procedures.
  • Collaborate with other members of FD&O to meet the department's sustainability goals and objectives.

Budgets Management and Service Performance Metrics:

  • Incumbent will assist Custodial Manager in the management of the custodial department's annual operating budget of approximately $3 million.
  • Ensure the proper care and use of University credit card, invoice approval, equipment purchase approval and research of technologies and equipment to improve services and safety.
  • Develop and maintain custodial related performance metric reports; make inspections and maintain the required standards of safety and sanitation within the campus; manage the necessary corrective actions from building occupants' complaints; and establish quality standards for rendered services. 
  • Develop and conduct surveys to ensure service levels are achieved.
  • Differentiate between routine maintenance and customer related services; track and maintain custodial related inventory of materials, supplies and equipment, and provide associated reports as requested.

Strategic Management:

  • Incumbent is part of the FD&O leadership team and collaborates in a culturally competent and equitable manner with the leadership team, and provides input regarding the strategic direction of the department's leadership team members.
  • Participate in the department's emergency response team.

On Call MPP and Emergency Response:

  •  Serve as the on MPP on site on business days , Monday through Friday from 4:00pm - 10:00pm.
  •  Provide support and response as needed during campus emergencies.

Other Duties:

  • Participate in the department’s rotating campus manager on-call duties for after business hours and on holidays.
  • Perform special projects as assigned.

Minimum Qualifications

Education and Experience:

  • Bachelor's degree from an accredited college or university, or an equivalent combination of education and work experience in a related custodial or hospitality field.
  • Two years of direct supervisory/management experience in custodial operations and hospitality environment with experience managing a large, diverse staff, working in a higher education or multilayered organization.
  • Demonstrated strong leadership skills and
  • Excellent customer service skills.
  • Personnel management.

Licenses, Certificates Degrees, and Credentials: 

  • Possession of (or ability to obtain by date of hire) a valid Class C California Driver's License.

Required Qualifications

  • Knowledge of culturally competent leadership and equitable practices in a custodial operations environment and demonstrated interpersonal skills to build positive relationships across diverse workforce to promote climate of trust.
  • Extensive knowledge and understanding of custodial operations and service safety procedures in a higher education or similar environment.
  • Comprehensive knowledge of effective personnel management practices and supervisory skills, including motivation, training, professional development, conflict resolution, and progressive discipline.
  • Demonstrated ability to interact and communicate in an effective and dependable manner, as well as to establish and maintain cooperative working relationships with students, staff, faculty, co­-workers and patrons in order to meet the standards and objectives of the custodial department.
  • Ability to communicate effectively with other managers and supervisors across different work shifts to ensure business continuity.
  • Possess leadership presence and be accessible to meet and address staff issues in a timely manner.
  • Demonstrated ability to write, communicate and present at a level appropriate for the duties of the position and to follow verbal and written instructions on policies, procedures and ensure safety.
  • Time management, planning and organizational skills while attending to details and the demands of the position.
  • Ability to plan and organize a custodial team to complete assignments efficiently and effectively.
  • Ability to provide direction and guidance to ensure staff perform as expected.
  • Ability to effectively communicate expectations, encourage open communication and solicit feedback in a manner that is respectful of differences.
  • Ability to utilize standard CMMS software, standard word processing and related computer software for tracking, reporting, and customer communication.
  • Ability to respond to routine inquiries and explain standard policies and procedures to others.
  • Must be capable of walking a significant amount of time daily.
  • Ability to travel to Concord Campus at least once weekly during regularly scheduled work hours.

Preferred Skills and Knowledge

  • Direct supervisory/management experience in custodian or housekeeping operations in higher educational institutions, healthcare, large organization or hospitality industry in a unionized environment.

Condition(s) of Employment

Satisfactory completion of a background check (including LiveScan, as appropriate), that may include, but is not limited to: criminal records check, verification of academic credentials, licenses, certificates, credit history, professional references and/or verification of work history is required for employment.  Cal State East Bay will issue a conditional offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Unsatisfactory results may also affect the continued employment of current Cal State East Bay employees who were conditionally offered the position.

All background checks are conducted through the university's third party vendor, Accurate. LiveScan is conducted through the University Police Department.

EEO Statement

As an Equal Opportunity Employer, Cal State East Bay does not discriminate on the basis of any protected categories: age, ancestry, citizenship, color, disability, gender, immigration status, marital status, national origin, race, religion, sexual orientation, or veteran's status. The University is committed to the principles of diversity in employment and to creating a stimulating learning environment for its diverse student body.

Other Information

All California State University campuses, including Cal State East Bay, are smoke and tobacco-free.  For more information, please visit our website here.

In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the Cal State East Bay Annual Campus Security Report is available here.

At Cal State East Bay, the following nine competencies have been identified as valued leadership qualities:  Communication, Cooperation, Delegation, Empathy, Feedback, Innovation, Leadership Presence, Passion and Strategic Ability.  While we may not expect our managers to exhibit all of these competencies, we do expect them to aspire to develop them.  As part of the annual evaluation review process, the Swing Shift Custodial Services Supervisor will be evaluated on each.


Cal State East Bay is not a sponsoring agency for Staff or Management positions and we are not an E-Verify employer.

Mandated Reporter

The incumbent in this position may be considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and will be required to comply with requirements set forth in the CSU Executive Order 1083 as a condition of employment.

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