Student Administration Building

Current Opportunities

Technical Partner

Apply now Job no: 532788
Work type: Staff
Location: East Bay
Categories: Unit 9 - CSUEU - Technical Support Services, Probationary, Full Time, Information Systems & Technology

Salary and Benefits

PLEASE NOTE: The starting salary placement depends on qualifications and experience and is anticipated to be in the range of $5,800.00 per month to $6,000.00 per month.

Cal State East Bay offers a broad range of benefits that includes medical, dental, vision, retirement (CalPERS), 401k, 457, 403(b), dependent and health care reimbursement accounts, life insurance, vacation and sick, 14 paid holidays, one personal holiday and tuition fee waiver.

For more information on the benefits program, please visit our benefits website. The CSU Total Compensation Calculator demonstrates the significance of our benefits package.

This position may be eligible to participate in the Cal State East Bay hybrid telecommute program subject to management approval. 

Classification

Information Technology Consultant - Career

About Cal State East Bay

Cal State East Bay's beautiful main campus is located in the Hayward hills with panoramic views of the San Francisco Bay shoreline5. Situated above the city of Hayward, the campus offers an ideal setting for teaching and learning and yet easy access to the many cities along the bay. The University has a satellite campus in Concord, a professional development center in Oakland and a significant presence online. Founded in 1957, Cal State East Bay is one of 23 universities of the California State University system (CSU). Cal State East Bay is recognized as a regionally engaged and globally oriented university with a strong commitment to academic innovation, student success, engaged and service learning, diversity, and sustainability.

About the Position

The Technical Partner provides application and systems administration, project coordination, and production support of all new or existing specialized applications and platforms for the college. While providing support in this capacity, this position is expected to have a high level of technical understanding of department applications and technology, along with University supported applications and systems. The Technical Partner will also work with the assigned ITS strategic partner for the college or be assigned to other projects and technology efforts.

Responsibilities

Applications and Systems Administration:

  • Provide technical expertise and recommendations in the evaluation, purchase, upgrade, and maintenance of software and/or hardware resources.
  • In collaboration and consultation with ITS, install, configure, modify, maintain, and/or administer applications, network configurations, databases, and other systems for supported applications in the college.
  • Coordinate and solicit ITS resources for the fulfillment of requests and solving issues where applicable, serving as a liaison between ITS, the college, and third-party vendors.
  • Coordinate with ITS operations personnel in backing up relevant data and plan for business resumption for applications.
  • Perform quality assurance assessments at determined checkpoints and report issues and action items where necessary.

Production Support:

  • Provide responsive support for production issues and outages, helping ensure minimal downtime and loss of productivity and service; focused on college related tickets from the Service Desk queue for IT support.
  • Assist various IT and college departments where technical support is needed, including but not limited to labs, classrooms, faculty offices, etc.
  • Prepare comprehensive root cause analysis and present alternative solutions with cost/benefit/risk perspectives.
  • Create and/or generate relevant reports where needed.
  • Ensure familiarity and compliance with University standards for purchasing hardware and software.

Project Management:

  • Apply ITS project management methodology in supporting and coordinating technology projects, and enforce appropriate project standards.
  • Work with the ITS PMO office and partner colleagues to communicate project status, risks, and issues effectively with management and constituents.
  • Participate and work assigned tasks via campus related projects.
  • Help estimate cost, resources, and time schedules for projects and technical work.
  • Support technology for course work, including build-outs of server(s) and/or software installation.

Other Duties as Assigned:

  • Support the college in special projects as needed and perform tasks such as: supporting college events that require ITS resources, keeping relevant and up-to-date knowledge of new IT developments.
  • Bring technical demand from college departments back to ITS Leadership.
  • Participate and help implement projects as a member of ITS.

Minimum Qualifications

  • A Bachelor’s degree in computer science, information systems, or related fields, or equivalent combination of related education and relevant work experience.

Required Qualifications

  • Work experience in implementing technical projects, including aspects such as: planning, design, development, and enhancements.
  • Knowledge of and experience in a wide variety of operating systems, network configurations, client/server architectures, and software systems and standards.
  • Experience with software applications as it relates to health and medical billing as well as insurance systems.
  • Strong consultative and analytical skills with the ability to work and communicate with users to define and meet data needs and requirements.
  • Ability to prioritize and execute multiple tasks to meet deadlines.
  • Ability to effectively understand and troubleshoot system issues.
  • Ability to work independently and with a team.
  • Ability to monitor and manage vendor relationships to assure responsiveness and quality.
  • Ability to positively work, cooperate, and collaborate with a diverse work environment that includes a diverse group of managers, supervisors, co-workers, and external vendors.
  • Demonstrate excellent facilitation and presentation skills.
  • Excellent analytical, organizational, and interpersonal skills.
  • Ability to effectively communicate orally and in writing.
  • Must be able to lift equipment weighing up to 20 pounds without assistance.

Condition(s) of Employment

Satisfactory completion of a background check (including LiveScan, as appropriate), that may include, but is not limited to: criminal records check, verification of academic credentials, licenses, certificates, credit history, professional references and/or verification of work history is required for employment.  Cal State East Bay will issue a conditional offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Unsatisfactory results may also affect the continued employment of current Cal State East Bay employees who were conditionally offered the position.

All background checks are conducted through the university's third party vendor, Accurate. LiveScan is conducted through the University Police Department.

EEO Statement

As an Equal Opportunity Employer, Cal State East Bay does not discriminate on the basis of any protected categories: age, ancestry, citizenship, color, disability, gender, immigration status, marital status, national origin, race, religion, sexual orientation, or veteran's status. The University is committed to the principles of diversity in employment and to creating a stimulating learning environment for its diverse student body.

Other Information

All California State University campuses, including Cal State East Bay, are smoke and tobacco-free.  For more information, please visit our website here.

In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the Cal State East Bay Annual Campus Security Report is available here. 

Sponsorship

Cal State East Bay is not a sponsoring agency for Staff or Management positions and we are not an E-Verify employer.

Mandated Reporter

The incumbent in this position may be considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and will be required to comply with requirements set forth in the CSU Executive Order 1083 as a condition of employment.

 

Advertised: Pacific Daylight Time
Applications close: Pacific Standard Time

Back to search results Apply now Refer a friend

Position Search

Refine Your Search

Work type

Locations

Northern California

Categories

Appointment Type
Bargaining Unit
Job Search Category/Discipline
Time Basis