Student Administration Building

Current Opportunities

Early Assessment Program Coordinator

Apply now Job no: 535514
Work type: Staff
Location: East Bay
Categories: Unit 4 - APC - Academic Professionals of California, Probationary, Full Time, Student Services

Salary and Benefits

Salary Range: $5,732.00 per month to $8,176.00 per month. PLEASE NOTE: The starting salary placement depends on qualifications and experience and is anticipated to be in the range of $6,018.00 per month to $6,667.00 per month.

Cal State East Bay offers a broad range of benefits that includes medical, dental, vision, retirement (CalPERS), 401k, 457, 403(b), dependent and health care reimbursement accounts, life insurance, vacation and sick, 14 paid holidays, one personal holiday and tuition fee waiver.

For more information on the benefits program, please visit our benefits website. The CSU Total Compensation Calculator demonstrates the significance of our benefits package.

This position may be eligible to participate in the Cal State East Bay hybrid telecommute program subject to management approval. 


Student Services Professional IV, Exempt

About Cal State East Bay

Cal State East Bay's beautiful main campus is located in the Hayward hills with panoramic views of the San Francisco Bay shoreline. Situated above the city of Hayward, the campus offers an ideal setting for teaching and learning and yet easy access to the many cities along the bay. The University has a satellite campus in Concord, a professional development center in Oakland and a significant presence online. Founded in 1957, Cal State East Bay is one of 23 universities of the California State University system (CSU). Cal State East Bay is recognized as a regionally engaged and globally oriented university with a strong commitment to academic innovation, student success, engaged and service learning, diversity, and sustainability.

About the Position

The Office of Student Outreach provides comprehensive services to prospective students, current students, staff, faculty, and members of the community seeking University information or services concerning outreach, pre-admission advising, transfer credit evaluation and financial aid.  Under the general direction of the Director of Outreach, the Early Assessment Program Coordinator performs complex Student Services Professional work related to the CSU-Systemwide Academic Preparation and the Early Assessment Program (EAP). This position provides academic preparation, student advising, and guidance to middle and high schools in the regional area. The EAP Coordinator is also responsible for developing, implementing, and coordinating various academic preparation activities and events at these middle and secondary schools; coordinating meetings and developing strategies, encouraging high schools to identify and inform students on academic preparation.

Additionally, this position is responsible for monitoring the progress and evaluating educational issues driven by the California State University (CSU) and other state departments and agencies that impact K-12 education. This includes providing activities and individual and group advising workshops with emphasis on college-readiness in Math and English. The EAP Coordinator serves as the primary point of contact for students, faculty, high schools, and community colleges; partners with community organizations and collaborates to meet academic preparation goals; attends relevant meetings throughout the Cal State East Bay service region and with the CSU Chancellor’s Office; and attends meetings throughout the Cal State East Bay service region. In addition, this position oversees all aspects of related program development and has a broad responsibility for planning, organizing and prioritizing work. The EAP Coordinator also helps oversee and advise student assistants and student leaders in their programmatic and operational duties.


Coordinate and Implement Student Advising, Guidance and Strategies for High School Students on Academic Preparation:

  • Coordinate the receipt and interpretation of test scores with high schools, students, and counselors, ensuring district test administrators receive scores and provide them to high school counselors on a timely basis
  • Provide high schools with options for students in their senior year that will increase college readiness and review high school senior activities to ensure standards are aligned with CSU placement standards
  • Publicize and communicate the value of academic preparation to area middle and high schools through email communications and presentations at regional high schools
  • Assist high school counselors to identify and implement appropriate senior year interventions for students needing additional assistance
  • Communicate and coordinate access of high school students to specific forms of 12th grade assistance
  • Connect area high school teachers and staff to CSU professional development programs in language arts and mathematics
  • Assist in identifying appropriate CSU faculty to conduct professional development programs in language arts and mathematics
  • Evaluate effectiveness of the program through quantitative and qualitative evaluation methods for accountability to Legislature, Trustees and the public
  • Identify and address student issues and institutional obstacles in support of the transition from high school to college
  • Develop, implement and coordinate academic preparation programming and events
  • Assist the Chancellor’s Office with the development of a robust EAP website for students, families and counselors
  • Communicate with students transitioning into East Bay about the options of Early Start and directed self-placement
  • Discuss appropriate pre-enrollment into math and English courses

Communication and Interaction with Campus and Community Partners Regarding EAP:

  • Establish and maintain direct contact with school districts, high school counselors, and teachers about program goals, placement policies and testing procedures, and assessment results to identify students who may need support in preparation for college level coursework
  • Serve as a liaison regionally; serve as primary point of contact for community, campus departments and other constituents
  • Publicize and communicate the purpose and value of appropriate 12th grade interventions of EP to area high schools
  • Be available and respond promptly with accurate information about the program to school personnel, students and parents
  • Coordinate the receipt of test scores with high schools, students and counselors ensuring that district test administrators receive scores in a timely manner; provide test scores to high school counselors on a timely basis
  • Assist high school counselors to identify and implement appropriate senior year interventions for students needing additional assistance

Program Administration:

  • Evaluate the effectiveness of the program through quantitative and qualitative evaluation methods, prepare campus/CSU-system reports and make necessary recommendations to the Director of Outreach, AVP of Enrollment Management and other constituents
  • Assist with the coordination of ERWC and math certification workshops for high school teachers every semester in collaboration with the Enrollment team
  • Develop and maintain informational materials including East Bay’s EAP webpage
  • Attend training/professional development conferences and meetings
  • Oversee, train and advise Student Ambassadors
  • Recruit, hire and lead student assistant(s) serving as program support staff
  • Liaise with colleges and admissions office to remain up to date of program admissions requirements, processes, and deadlines
  • Advise prospective applicants regarding East Bay’s undergraduate program admissions requirements
  • Design, plans and delivers EAP and APP training to relevant campus staff
  • Coordinate EAP, APP, Early Start-related communication with the appropriate campus departments, serves as East Bay’s primary representative to the CSU Chancellor’s Office at system-wide EAP meetings, represents East Bay and/or the CSU at professional conferences
  • Administer and monitor program budget to ensure that expenditures are appropriate and that the budget is maintained responsibly
  • Perform special projects as assigned by the Director of Outreach
  • Participate in the Outreach Team’s regular meetings and general activities as a partner-member to all related professional development
  • Summer duties involve collaboration with Outreach and Recruitment and direct involvement of the onboarding of new students and related capacities
  • Build articulation and collaboration among high school math and English teachers and their CSU counterparts by establishing a campus EAP advisory/steering committee consisting of the following representatives:
    • English department
    • Mathematics department
    • School/College of Education
    • Admissions
    • Outreach
    • Test officer
    • Others as appropriate to campus and high schools
  • Administer and monitor program budgets to ensure that expenditures are appropriate

Other duties as assigned.

Minimum Qualifications


  • Equivalent to graduation from a four-year college or university in a related field plus upper division or graduate course work in counseling techniques, interviewing and conflict resolution where such are job related


  • Four (4) years of progressively responsible professional student services work experience which includes experience in advising students individually and in groups, and in analysis and resolution of complex student services problems
  • A master’s degree in Counseling, Clinical Psychology, Social Work or a job‑related field may be substituted for one year of professional experience
  • A doctorate degree and the appropriate internship or clinical training in counseling, guidance or a job‑related field may be substituted for two years of the required professional experience for positions with a major responsibility for professional, personal or career counseling

Knowledge and Abilities:

  • Thorough knowledge of the policies, procedures and practices of the program area to which assigned or the ability to quickly acquire such knowledge
  • General knowledge of the policies, practices and activities of Student Services programs outside the program to which immediately assigned
  • General knowledge of the principles, problems and methods of public administration, including organizational, personnel and fiscal management
  • General knowledge of advanced statistical and research methods
  • Ability to carry out very complex assignments without detailed instructions
  • Advise students individually or in groups on varied and complex matters
  • Determine the appropriate course of action and proper techniques to utilize while engaged with individuals and groups in personal interactions of a sensitive nature
  • Reason logically and analyze and solve organizational and operating problems of one or several program areas
  • Plan, coordinate and initiate actions necessary to implement administrative or group decisions or recommendations
  • Analyze and define complex organizational, policy or procedural problems, collect and evaluate data, draw valid conclusions and project consequences of various alternative courses of action
  • Understand the roles and responsibilities of others and to gauge relationships accordingly by taking into account the variety of the interrelationships, motivations and goals of the members of the organization served
  • Establish and maintain effective, cooperative and harmonious working relationships in circumstances which involve the denial of requests or the necessity to persuade others to accept a different point of view

Required Qualifications

  • Experience and demonstrated effectiveness in presenting to large groups
  • Ability to quickly develop comprehensive knowledge about CSU & Cal State East Bay academic preparation, enrollment  requirements, policies, and procedures
  • Ability to promote constructive dialog, and demonstrated effectiveness as a sympathetic listener
  • Ability to interact professionally and effectively, individually or in group settings, with prospective students  and their family members, school/college counselors, and colleagues
  • Ability and willingness to work with diverse populations
  • Ability to identify and analyze organizational and operating problems and implement appropriate responses
  • Strong organizational skills and ability to plan, coordinate and initiate actions necessary to implement administrative or group decisions or recommendations
  • Ability to work independently
  • Ability to learn and use administrative database system(s), instant messaging, degree audit software,  document imaging software, and MS Office applications
  • Must have a valid California Driver’s License
  • Must be willing and able to complete frequent travel via car throughout California 

License / Certification 

  • Must have a valid California Driver’s License

Preferred Skills and Knowledge

  • Bilingual in Spanish 
  • Experience with a CRM 
  • Experience with social media platforms 

Condition(s) of Employment

Satisfactory completion of a background check (including LiveScan, as appropriate), that may include, but is not limited to: criminal records check, verification of academic credentials, licenses, certificates, credit history, professional references and/or verification of work history is required for employment.  Cal State East Bay will issue a conditional offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Unsatisfactory results may also affect the continued employment of current Cal State East Bay employees who were conditionally offered the position.

All background checks are conducted through the university's third party vendor, Accurate. LiveScan is conducted through the University Police Department.

EEO Statement

As an Equal Opportunity Employer, Cal State East Bay does not discriminate on the basis of any protected categories: age, ancestry, citizenship, color, disability, gender, immigration status, marital status, national origin, race, religion, sexual orientation, or veteran's status. The University is committed to the principles of diversity in employment and to creating a stimulating learning environment for its diverse student body.

Other Information

All California State University campuses, including Cal State East Bay, are smoke and tobacco-free.  For more information, please visit our website here.

In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the Cal State East Bay Annual Campus Security Report is available here. 


Cal State East Bay is not a sponsoring agency for Staff or Management positions and we are not an E-Verify employer.

Mandated Reporter

The person holding this position is considered a 'general reporter' under the California Child Abuse and Neglect  Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 Revised July 21,  2017 as a condition of employment.


Advertised: Pacific Standard Time
Applications close: Pacific Daylight Time

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