Salary and Benefits
PLEASE NOTE: The starting salary placement depends on qualifications and experience and is anticipated to be in the range of $3,897.00 per month to $4,300.00 per month.
Cal State East Bay offers a broad range of benefits that includes medical, dental, vision, retirement (CalPERS), 401k, 457, 403(b), dependent and health care reimbursement accounts, life insurance, vacation and sick, 14 paid holidays, one personal holiday and tuition fee waiver.
For more information on the benefits program, please visit our benefits website. The CSU Total Compensation Calculator demonstrates the significance of our benefits package.
This position may be eligible to participate in the Cal State East Bay hybrid telecommute program subject to management approval.
Classification
Administrative Support Coordinator I
About Cal State East Bay
Cal State East Bay's beautiful main campus is located in the Hayward hills with panoramic views of the San Francisco Bay shoreline. Situated above the city of Hayward, the campus offers an ideal setting for teaching and learning and yet easy access to the many cities along the bay. The University has a satellite campus in Concord, a professional development center in Oakland and a significant presence online. Founded in 1957, Cal State East Bay is one of 23 universities of the California State University system (CSU). Cal State East Bay is recognized as a regionally engaged and globally oriented university with a strong commitment to academic innovation, student success, engaged and service learning, diversity, and sustainability.
About the Position
This is a full-time, temporary position through June 30, 2025 with the possibility of reappointment.
The Credential and Graduate Programs Coordinator works in the The College of Education and Allied Studies (CEAS). The purpose of this position is to provide information to those inquiring about pursuing Teaching or Services Credentials and to maintain and monitor the records of applicants to the credential program. This position also requires broad knowledge of programs and requirements for all University credential and graduate programs. This position is expected to Independently assist those who inquire by phone or in person regarding information about the credential and graduate programs.
The College of Education and Allied Studies (CEAS comprises of five unique departments): The Office of the Associate Dean is responsible for supervising personnel, budget, and office functions of the Credential Student Service Center (CSSC); The CSSC provides services to all programs leading to a credential Issued by the Slate of California; The CSSC Is the direct link to the California Commission on Teacher Credentialing (CTC); The CSSC provides support to Cal State East Bay departments with credential programs and serves the general public regarding information on certification policies and procedures. The CEAS office advises students about credential requirements, maintains accurate data on enrollments and student progress, reviews readiness for field experience, processes all materials related to the admissions application process and reviews the applications for a credential.
Responsibilities
Admissions:
- Respond to in-person, email, and phone calls regarding questions and information about credential and graduate programs.
- Provide information about credential and graduate candidates to program coordinators as requested.
- Maintain working knowledge of other functions in the Credential Student Services Center.
Credential and Graduate File Maintenance:
- Maintain applications (paper and/or submitted electronically) in the database for Teacher Education: Multiple/Single Subject, Reading, Educational Psychology: Education Specialist, Pupil Personnel Services, Educational Leadership: Administrative Services, Communicative Science Disorders: Speech-Language Pathology Services.
- Maintain accurate files of all program applicants and monitor the submission of all required documentation for each applicant.
- Communicate with Graduate Admissions (Enrollment Services) regarding applicants' eligibility for admission to the University and to the respective credential programs.
- Use University software programs to track the application process for each credential candidate and provide several statistical reports to include but not limited to: the University, Commission on Teacher Credentialing (CTC), Chancellor's Office, and other agencies, offices/departments on/off-campus. Programs include MyCOE, Peoplesoft, OnBase, and others as necessary.
- Provide administrative support to the CSSC Credential Analysts and staff.
Coordinate the Credential and Graduate Admissions Process:
- Schedule faculty interviews of prospective candidates.
- Send correspondence to applicants about the interview process.
- Data entry of program information for tracking enrolled students and for reporting University statistics.
- Maintain files and materials received for the credential files on credential candidates.
- Provide and report information (data) to departments regarding updated credential information as needed.
- Prepare mass mailings of correspondence to notify applicants of credential program admission decisions.
- Process transmittal forms in coordination with Graduate Admissions processes and communicate with the Registrar's Office and students.
Administrative Support & Liaison:
- Accurately inform teacher candidates on University, Program, and State requirements for certification in California.
- Generate major checks, completion of UWSR/WST requirements, and capstone grade rosters.
- Maintain communication with students and the Registrar’s Office.
- Conduct administrative work for graduate and credential programs (reading and literacy, and educational psychology, i.e., generating reading and literacy forms and processing waiver forms).
- Serve as liaison to Graduate Admissions - effectively communicate with Graduate Admissions (Enrollment Services) regarding applicants' eligibility to the University and Credential Programs.
Review & Update Materials:
- Review handbooks (credential program and candidate program) for accuracy about the admissions process.
- Make changes to credential information daily (within 24 hours of notified change).
- Notify the office staff, credential programs, and Dean's office of changes as applicable within 24 hours of completion of the change.
Other Duties as Assigned.
Minimum Qualifications
- Completion of a high school program, technical/vocational program, or their equivalents combined with several years of related office work experience.
- A fully functional knowledge of and skill in standard office procedures and practices.
- An ability to understand and operate in a variety of organizational structures.
- Thorough knowledge of English grammar, spelling, and punctuation and ability to clearly communicate orally and in writing.
- Knowledge of business mathematics beyond basic arithmetic.
- Ability to use and quickly learn new office support technology systems and software packages.
Required Qualifications
- Ability to communicate effectively with large groups of students, faculty, and the general public.
- Strong and effective communication skills.
- Ability to prioritize workload to meet specific deadlines.
- Possess troubleshooting skills to resolve difficult situations.
- Ability to be professional with students, faculty, other staff, and the general public.
- Ability to work in a multi-tasked environment.
Preferred Skills and Knowledge
- Two years of college education or four years related experience.
- Knowledge of current Office, University, College and College Department policies and procedures.
- Knowledge of pre-requisites, program requirements, and criteria for admission eligibility.
Physical Requirements
- Ability to stock, pull and/or push a rolling cart of stocked materials for Credential Information Sessions and tabling at events.
- Ability to maneuver rolling carts, bins with files from one area to another in the office.
- Ability to maneuver contents of approximately 35 pounds.
Condition(s) of Employment
Satisfactory completion of a background check (including LiveScan, as appropriate), that may include, but is not limited to: criminal records check, verification of academic credentials, licenses, certificates, credit history, professional references and/or verification of work history is required for employment. Cal State East Bay will issue a conditional offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Unsatisfactory results may also affect the continued employment of current Cal State East Bay employees who were conditionally offered the position.
All background checks are conducted through the university's third party vendor, Accurate. LiveScan is conducted through the University Police Department.
EEO Statement
As an Equal Opportunity Employer, Cal State East Bay does not discriminate on the basis of any protected categories: age, ancestry, citizenship, color, disability, gender, immigration status, marital status, national origin, race, religion, sexual orientation, or veteran's status. The University is committed to the principles of diversity in employment and to creating a stimulating learning environment for its diverse student body.
Other Information
All California State University campuses, including Cal State East Bay, are smoke and tobacco-free. For more information, please visit our website here.
In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the Cal State East Bay Annual Campus Security Report is available here.
Sponsorship
Cal State East Bay is not a sponsoring agency for Staff or Management positions and we are not an E-Verify employer.
Mandated Reporter
The incumbent in this position may be considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and will be required to comply with requirements set forth in the CSU Executive Order 1083 as a condition of employment.
