Salary and Benefits
PLEASE NOTE: The starting salary placement depends on qualifications and experience and is anticipated to be in the range of $5,158.00 per month to $8,944.00 per month.
Cal State East Bay offers a broad range of benefits that includes medical, dental, vision, retirement (CalPERS), 401k, 457, 403(b), dependent and health care reimbursement accounts, life insurance, vacation and sick, 14 paid holidays, one personal holiday and tuition fee waiver.
For more information on the benefits program, please visit our benefits website. The CSU Total Compensation Calculator demonstrates the significance of our benefits package.This position may be eligible to participate in the Cal State East Bay hybrid telecommute program subject to management approval.
Classification
Information Technology Consultant - Career
About Cal State East Bay
Cal State East Bay's beautiful main campus is located in the Hayward hills with panoramic views of the San Francisco Bay shoreline. Situated above the city of Hayward, the campus offers an ideal setting for teaching and learning and yet easy access to the many cities along the bay. The University has a satellite campus in Concord, a professional development center in Oakland and a significant presence online. Founded in 1957, Cal State East Bay is one of 23 universities of the California State University system (CSU). Cal State East Bay is recognized as a regionally engaged and globally oriented university with a strong commitment to academic innovation, student success, engaged and service learning, diversity, and sustainability.
About the Position
Please Note: Review of applications will begin on June 6, 2025.
In accordance with the Americans with Disabilities Act Amendments Act (ADAAA), sections 504 and 508 of the Rehabilitation Act, applicable state laws and CSU policies, Accessibility Services provides eligible students with disabilities academic accommodations, disability counseling, and campus and community resources for an accessible educational experience. Accessibility Services ensures that Cal State East Bay’s campus climate is inclusive and facilitates accommodations in all areas of learning.
Under the direction of the Accessibility Services Director, the Assistive Technology Coordinator oversees Assistive Technology services for students receiving support through Accessibility Services. This includes, but is not limited to: conducting assessments for students with disabilities and their need for assistive technology, determining best options for students from low-tech solutions to high-tech solutions, and training students on the use of such assistive technology. This position may provide assessments and training for staff and faculty with disabilities in conjunction with the department of Human Resources.
Working with campus Information Technology Solutions (ITS), the Assistive Technology Coordinator may assist with Voluntary Product Accessibility Templates (VPAT), Information and Communications Technology (ICT) reviews, Accessibility Conformance Reports (ACRs) and/or Effective Alternate Plans (EAP). Additionally, the Assistive Technology Coordinator oversees the provision of Accessible Testing accommodations and provides technological support to that program as needed.
Responsibilities
Coordinate Activities and Functions for the Provision of Assistive Technology:
- Provide direct customer service to students, staff and faculty with disabilities while exhibiting sensitivity to and understanding of, the diverse population at Cal State East Bay.
- Conduct assistive technology assessments for Cal State East Bay students with disabilities receiving accommodations through Accessibility Services to determine assistive technology needs.
- According to assessments, recommend appropriate assistive technology to enable students to have equal access to their courses and campus services.
- Act as the primary trainer across various assistive technology platforms for students, staff and faculty as needed.
- Respond to user-reported accessibility issues pertaining to assistive technology. Work with users and developers, if necessary, to troubleshoot a solution in a timely manner and document solutions.
- Install, program, configure and maintain assistive technology on select computers across campus.
- Maintain and track university loans of assistive technology equipment: hardware and software. Keep up-to-date inventory of all equipment.
- Hire, train, schedule and lead student assistants as needed and as approved by the appropriate administrator.
- Submit monthly reports in a timely manner and/or as requested by the supervisor.
- Work within the established program budget. Monitor the budget monthly and immediately bring any concerns to the attention of the supervisor.
- Present workshops to students in Accessibility Services on a variety of Assistive Technology topics.
- Coordinate media captioning requests with campus ITS and Service Desk.
- Provide input to the supervisor on program enhancements.
- Conduct manual accessibility tests with JAWS on instructional materials, as needed.
- Continually keep abreast of emerging accessible technologies, major trends in the field, related laws and common practices through the development of a diverse professional network and engagement in relevant professional development opportunities.
- Assist in performing research and development with new industry technology that may be suitable for implementation; identify accessibility solutions as part of implementation.
- Keep current on local, state and federal regulations regarding ICT accessibility for individuals with disabilities.
- Create and maintain guidelines, processes, checklists, how-to documents/videos and web-based resources to support students using assistive technology.
- Present and/or demonstrate to campus communities, as requested, on topics related to assistive technology, working with students with disabilities and accessible course materials, among others.
- Collaborate with Online Campus with feedback for online, hybrid and web-enhanced courses regarding conformance with accessibility standards and regulations such as Section 508 and WCAG 2.1 Level AA accessibility standards; make recommendations for compliance as needed.
- Work closely with partners and advocates to support campus-wide initiatives with technology expertise and recommendations.
- Work to promote an accessible and inclusive academic environment.
VPAT/ ICT Review/ACR/EAP:
- Work with campus ITS, and other campus partners, to review and test third-party information and communication technology purchases for accessibility and conformance with accessibility standards and guidelines specified in Section 508 and WCAG 2.1 Level AA.
- Contribute to the acquisition of VPATs, and the consideration and creation of ICT reviews, ACRs, and EAPs, as needed.
Other Duties as Assigned:
- Participate on the Accessible Technology Initiative (ATI) committee.
- Participate on other committees as directed.
- Participate in events such as commencement, resource fairs, or other university events that may occur during evenings or weekends.
- Contribute to team effort by accomplishing related tasks as needed.
Special Conditions
This position has been identified as having significant responsibility for student and campus activities and will be required to function as a Campus Security Authority (CSA) under the Clery Act. In accordance with CSU Executive Order 1107, Implementation of the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the incumbent will be responsible for reporting allegations of Clery Act crimes to the University Police Department and/or the University Clery Director.
Responsibilities of the CSA include:
- Report all alleged Clery Act Crimes in a timely manner.
- Report any alleged Clery Act Crimes that are reported to the incumbent using the online CSA Reporting Form • Complete annual training requirement.
Minimum Qualifications
- A Bachelor's degree in Computer Science, Information Systems, Educational Technology, IT Operations or a related field; or an equivalent combination of related education and experience.
- Basic foundation of knowledge and skills in technical information systems and application program packages which may include working knowledge of common software application packages, equipment platforms, reference database systems and sources and training methods and a basic understanding of networks, data communication and multimedia systems.
- Experience and/or knowledge of assistive technologies.
Required Qualifications
- Proven record of exceptional customer service, creating a welcoming and supportive environment.
- Knowledge and skills in technical information systems and application program packages.
- High degree of knowledge of assistive technologies (hardware and software; low tech and high tech) on multiple platforms including Windows, Mac, iOS and Android; knowledge of designing and testing methodologies on each platform.
- Strong understanding of IT accessibility as it relates to the higher education environment.
- Experience reviewing and testing third-party information and communication technology purchases for accessibility and conformance with accessibility standards and guidelines specified in Section 508 and WCAG 2.1 Level AA
- Knowledge of accessibility standards and guidelines (WCAG 2.1 Level AA, WAI, Section 508, ARIA); accessibility auditing and testing tools and strategies including but not limited to Section 508 and WCAG 2.1 Level AA validation toolsets.
- Demonstrated interpersonal and communication skills in working with users to interpret needs and provide appropriate solutions.
- Ability to perform system, database, and network maintenance tasks.
- Ability to analyze and troubleshoot system connections and interface malfunctions.
- Ability to effectively communicate technical concepts and solutions, verbally and in writing, to both technical and non-technical individuals, including presenting in front of an audience.
- Extensive knowledge and experience with accessible principles of Universal Design and understanding of accessibility issues related to emerging web technologies, multimedia and learning environments.
- Extensive knowledge of the ADAAA of 2008, Sections 504 and 508 of the Rehabilitation Act, as well as applicable state laws and CSU policies.
- Strong commitment to accessibility principles for students with disabilities in higher education.
- Ability to work effectively with diverse populations in a higher education setting.
- Basic principles and practices of project management; principles and procedures of record keeping; oral and written communication skills.
- Experience with problem solving, teamwork, and collaboration while managing multiple and sometimes competing priorities.
- Experience testing Web sites and software applications for accessibility.
- Experience supporting assistive technology users with disabilities.
- Ability and willingness to learn new technologies quickly.
- Hands-on experience supporting industry leading assistive technologies such as JAWS, Window-Eyes, ZoomText, NVDA, Kurzweil, Read and Write, Fusion, Glean, OrbitNote, and Dragon Naturally Speaking.
- Ability to leverage data collection tools such as surveys, questionnaires, and interviews, and process into compelling narratives in both written, verbal and statistical forms.
Preferred Skills and Knowledge
- Three (3) years of experience in assistive technology.
- Three (3) or more years of experience working in a higher education environment.
- A Master's degree in relevant field and/or Assistive Technology Certificate.
- Extensive experience with, and understanding of, universal design principles and accessibility principles related to emerging web technologies, multimedia, and learning environments.
- Demonstrated experience assisting individuals in the application of accessibility technologies and principles.
Condition(s) of Employment
Satisfactory completion of a background check (including LiveScan, as appropriate), that may include, but is not limited to: criminal records check, verification of academic credentials, licenses, certificates, credit history, professional references and/or verification of work history is required for employment. Cal State East Bay will issue a conditional offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Unsatisfactory results may also affect the continued employment of current Cal State East Bay employees who were conditionally offered the position.
All background checks are conducted through the university's third party vendor, Accurate. LiveScan is conducted through the University Police Department.
EEO Statement
All university programs and activities are open and available to all regardless of race, sex, color, ethnicity or national origin. Consistent with California law and federal civil rights laws, Cal State, East Bay provides equal opportunity in education and employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, or national origin. Our commitment to equal opportunity means ensuring that every student and employee has access to the resources and support they need to thrive and succeed in a university environment and in their communities. The CSU complies with Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, the California Equity in Higher Education Act, California’s Proposition 209 (Art. I, Section 31 of the California Constitution), other applicable state and federal anti-discrimination laws, and CSU’s Nondiscrimination Policy. We prohibit discriminatory preferential treatment, segregation based on race or any other protected status, and all forms of discrimination, harassment, and retaliation in all university programs, policies, and practices.
Other Information
All California State University campuses, including Cal State East Bay, are smoke and tobacco-free. For more information, please visit our website here.
In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the Cal State East Bay Annual Campus Security Report is available here.
Sponsorship
Cal State East Bay is not a sponsoring agency for Staff or Management positions and we are not an E-Verify employer.
Mandated Reporter
The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 Revised July 21, 2017 as a condition of employment.
