The Police Dispatcher is responsible for maintaining effective and efficient communication between the university law enforcement headquarters, university police officers, other outside emergency, law enforcement agencies and the public.
The Dispatcher is responsible for establishing priorities for all calls for service, dispatching calls via radio, coordinating field personnel and radio traffic, maintaining status of all units, disposing of all incidents and handling requests for service from field units. The incumbent receives and records information quickly and accurately from complaints, requests, and signals from a variety of communications equipment such as: radio transceiver; 911 systems; Justice Department Interface Controller/California Law Enforcement Telecommunications System (JDIC/CLETS); telephones; university fire and burglar alarms; and emergency signaling devices; and utilizes PC-based Computer Aided Dispatch (CAD) system to enter research and retrieve information.
Knowledge Skills and Abilities
- Ability to establish priorities using independent judgment and following methods of operations, ensuring that all actions conform to the parameters of Department policy and federal, state and local laws.
- Ability to rotate among day and night tours of duty and work overtime.
- Ability to perform many tasks simultaneously.
- Able to maintain strict confidentiality on information received through his/her employment.
- The incumbent must have strong verbal and written communication skills as well as general knowledge of and experience with multiple computer systems and strong multi-tasking skills.
- Ability to communicate with an ethnically and culturally diverse campus community. Ability to follow all university policies, procedures, and guidelines including but not limited to safety, civility, information security, and non-discrimination policies and procedures. Ability to contribute to a positive university experience for each and every student, and assist in achieving the university's commitment to a "vision of excellence."
Education and Experience
Equivalent to a high school diploma and one year of verifiable experience using a switchboard and two-way radio communication system in a law enforcement or comparable agency required.
Must have completed or be able to successfully complete a P.O.S.T. Dispatcher Course. Incumbents must successfully pass supplemental P.O.S.T requirements for dispatchers such as a background check, physical and psychological examinations, drug testing, and related requirements.
A valid CA Driver's license required.
The targeted salary may be up to $3,500 per month. The salary range for this classification is $3,096 to $5,602 per month
Excellent benefits through CalPERS (health, vision, dental), tuition fee waiver, generous vacation and sick leave, and 14 paid holidays each year.
Full-time. Must be able to work various hours including holidays, overtime, weekends, and nights. Hours consist of shifts in 12 hour increments or more.
Click Apply Now to complete the CSULB Online Employment Application.
The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 Revised July 21, 2017 as a condition of employment.
A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.
Due to the nature of this position, current CSULB employees are subject to a criminal record check unless they have successfully completed a criminal background check through CSULB within the past 12 months.
California State University Long Beach expects respectful, professional behavior from its employees in all situations. Acts of harassment or abusive conduct are prohibited. Demonstrated appropriate professional behavior, treating others with civility and respect, and refusing to tolerate abusive conduct is expected of all employees.
Equal Employment Statement
CSULB is committed to creating a community in which a diverse population can learn, live, and work in an atmosphere of tolerance, civility and respect for the rights and sensibilities of each individual, without regard to race or ethnicity (including color or ancestry), nationality, religion or religious creed, gender (or sex), gender identity (including transgender), gender expression, sexual orientation, marital status, disability, medical condition, genetic information, age, veteran or military status. CSULB is an Equal Opportunity Employer.
To view the University's Annual Campus Crime Report go to: http://daf.csulb.edu/offices/ppfm/police/statistics/index.html. Copies of the report are available upon request. To request a copy, contact the University Police Department at (562) 985-4101.