Duties and Responsibilities:
The Operations Supervisor is responsible for the clinics recruitment, training, publicity, operations, data collection and quality control. Operations Supervisors regularly reviews tax returns submitted by volunteers and other staff to ensure accuracy. Regularly communicates with VITA Coordinators to ensure program efficiency. The Operation Supervisors directly supervise the work of the Lead Supervisors who are assigned to report to them (typically around 3-4), they also co-supervisor the student assistants in the VITA Office.
Qualifications:
High School Diploma or Equivalent. Proficiency of MS Office (Outlook, Word, Excel), Taxslayer Pro, Qualtrics, Acuity, and Box. At least two tax return seasons of supervisory work experience, including training staff, in a volunteer income tax clinic Experience serving low-income communities, is required. Possess strong leadership skills, communication skills, interpersonal skills, customer service skills, and work ethics, takes initiative and ownership of tasks assigned. Bilingual language skills are a plus
Knowledge, Specialized Skills, and Abilities:
Excellent oral, written, and client service skills
Able to effectively interact with low-income clients with diverse backgrounds.
Able to work under pressure while managing multiple tasks in a fast-paced team-oriented environment and with minimum supervision
Pay, Benefits, & Work Schedule
This position is employed through The University Corporation (TUC).
Schedule: Varies Based on Hiring Manager Expectations
Full Pay range: $19.26- $23.64 per hour
The anticipated hiring range: $19.26-$20.00
Time Base: Part-Time
General Information
THE SELECTED CANDIDATE IS REQUIRED TO PASS A THOROUGH DEPARTMENT BACKGROUND INVESTIGATION AND LIVE SCAN.
How to Apply
Please complete the online application/resume upload submission process to be considered for any open position within the university and its auxiliaries. The hiring department will contact the best-qualified candidates and invite them to participate in the interview process.
Application Screening begins 8/7/23 and will continue until the position is filled.
To be considered in the initial review, applications must be submitted before the date listed above.
Application submissions received after the application screening date will be reviewed at the discretion of the University.
For more detailed information on the application and hiring process, please view the link below:
http://www-admn.csun.edu/ohrs/employment/
Equal Employment Opportunity
The University Corporation is an Equal Opportunity Employer and prohibits discrimination based on race, color, ethnicity, religion, national origin, age, gender, gender identity/expression, sexual orientation, genetic information, medical condition, marital status, veteran status, and disability. Applicants who wish to request an accommodation for a disability may contact the Office of Equity and Diversity at (818) 677-2077.
