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Associate Director, Student Support & Equity Programs

Apply now Job no: 519068
Work type: Management (MPP)
Location: Pomona
Categories: MPP, At-Will, Full Time, Student Services

Type of Appointment: Full-time, Management Personnel Plan (MPP I)

Salary Range: Commensurate with Qualifications and Experience

Recruitment Closing Date: Open Until Filled

Next Application Review: November 14, 2022


REQUIRED- All candidates must submit the following:

  • Application
  • Cover letter
  • Resume or CV
  • Three References



Student Support and Equity Programs (SSEP) aims to make a positive difference in the lives of students through high quality programs and services that promote educational opportunity and support student learning and success. The department oversees various student support programs and service areas that support underserved populations that are primarily first generation, low-income, underrepresented students such as, the Educational Opportunity Program (EOP), Renaissance Scholars (RS), and other similar support service programs.




Manage a team of professionals in planning, implementing, and evaluating EOP admissions, outreach, enrollment, transition programs, advising, and EOP Learning Center. 

  • Supervise lead staff in each of the unit areas. Work with each unit area team in the enhancement and development of relevant practices and procedures.
  • Assist department leadership with the broader campus community on issues related to educational equity, diversity, inclusion and student retention and success.
  • Assist staff in formulating individual performance goals and/or work plans that enhance and support the department's mission and goals; Empower staff to make independent decisions at appropriate operational levels
  • Complete performance evaluations in a timely manner and recommend appropriate personnel actions.
  • Collaborate with the EOP Admissions and Enrollment Services regarding admissions, financial aid, enrollment services, and evaluate files of EOP applicants for recommend admission decisions as special admits.
  • Make recommendations to leadership regarding enhancement and development of EOP transitional programs and community engagement efforts.
  • Provide support and guidance on EOPLC services, departmental website, and multimedia projects.
  • Collaborate with the EOP Advising team and Academic Affairs Student Success Center regarding advising support services available to incoming and current students to aid in their retention and persistence to graduation.


Assist with leadership and management of Student Support and Equity Programs (Program areas include the Educational Opportunity Program’s Admissions and Enrollment, Transition Programs, Advising, and EOP Learning Center). 

  • Assist the department leadership in strategic planning, budgeting, policy formulation and analysis, employee relations, and organizational development.
  • Prepare ad hoc and annual reports, manage special projects, and serve as administrator-in-charge in the department leadership’s absence.
  • Collaborate with appropriate institutional offices to secure and access various reports related to admissions, enrollment, retention, academic performance, persistence, and graduation of students within the programs. 


Participate in meetings, committees, and professional development activities. Represent and advocate for Student Support and Equity Programs and its constituents on campus, in the California State University System, and in the community at large. 

  • Meet regularly with department leadership; follow up on action items as appropriate and other projects/duties as assigned.
  • Participate in department team meetings, in-service training sessions, retreats, planning conferences, and other professional development activities.
  • Serve on appropriate committees and in various on and off campus organizations, representing the interests of the department and its constituents.
  • Participate in professional organizations and keep abreast of new developments and issues addressing first generation, low-income students, academic advising, counseling and psychological theories for college students, admissions and financial aid, postsecondary access and equity programs, and student development and retention theory, research, and practice.



  • A bachelor's degree (preferably in student personnel, counseling, psychology, or a related field) 
  • 5 years of related experience and demonstrated effectiveness in overseeing academic support and retention services for low-income, ethnic-minority, and/or first-generation college students. Proven managerial and supervisory skills, strong conceptual and analytical skills, and excellent interpersonal and communication skills. 
  • Knowledge of critical issues impacting higher education, deep commitment to educational equity and student success, and skill in working effectively with multiple and diverse constituencies to create and sustain positive learning experiences for students. Excellent interpersonal, public speaking, and written communication skills. Strong organizational skills, high level of energy and flexibility, and the ability to handle multiple assignments, manage time effectively, and work independently and as part of a coordinated team. Computer literacy in Windows and Microsoft Office.




  • A master's degree
  • Demonstrated ability to work collaboratively with experienced staff and unite them around common goals, personal qualities of integrity, flexibility, compassion, and an enduring sense of humor.
  • Experience in at least two of the following areas: admissions and outreach, enrollment management, summer transitional programs, academic advising, academic support services, academic skills and learning services, assessment, counseling, community engagement and co-curricular activities.



The salary is competitive and includes a comprehensive benefits package.  Salary is competitive and commensurate with qualifications and experience.  This is a Management Personnel Plan Level I position with an attractive benefits package, which includes a vacation accrual rate of 16 hours per month, an excellent choice of medical, dental, and vision insurance, long term disability coverage, life insurance and retirement benefits.


COVID-19 Vaccination

CSU requires faculty, staff, and students who physically access campus facilities or programs to be fully vaccinated against COVID-19, which includes obtaining a COVID-19 booster dose, or declare a medical or religious exemption from doing so.  Any candidates advanced in a currently open search process should be prepared to comply with this requirement. See policy at


Out of State Work

The California State University (CSU) system is a network of twenty-three public universities providing access to a quality education through the support of California taxpayers. Part of CSU’s mission is to prepare educated, responsible individuals to contribute to California’s schools, economy, culture, and future. As an agency of the State of California, the CSU’s business operations almost exclusively reside within California.   The CSU Out-of-State Employment Policy prohibits hiring employees to perform CSU-related work outside California. See policy at


Background Check

Cal Poly Pomona will make a conditional offer of employment, pending the satisfactory completion of a background check (including a criminal records check). The conditional offer of employment may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information.  In determining the suitability of the candidate for the position, Cal Poly Pomona will give an individualized assessment to any criminal conviction history, considering such factors as the nature, gravity and recency of the conviction, the candidate’s conduct, performance or rehabilitation efforts since the conviction and the nature of the job applied for. See policy at  



Cal Poly Pomona hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.  See Form I-9 Acceptable Documents at


Outside Employment Disclosure 

Prospective Executive and Management Plan Personnel employees must disclose all current outside employment at the time of hire as a precondition of hire and at the following times after hire: annually in July, within 30 days of accepting outside employment, and upon their manager’s request.  See policy at


Child Abuse/Neglect Reporting Act (CANRA)

The person holding this position is considered a “mandated reporter” under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. See policy at



Cal Poly Pomona is a smoke and tobacco-free campus.  See policy at


Clery Act

In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), the Cal Poly Pomona Annual Security and Fire Safety Report is available at:


Reasonable Accommodation

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact the ADA Coordinator by email at More information is available at:



Cal Poly Pomona is an Equal Opportunity, Affirmative Action Employer. The university subscribes to the pay transparency nondiscrimination provision and all state and federal regulations that prohibit discrimination based on race, color, religion, national origin, sex, gender identity/gender expression, sexual orientation, marital status, pregnancy, age, disability, genetic information, medical condition, and covered veteran status. More information is available at: and at

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