Type of Appointment: Full-Time, Management Personnel Plan (MPP II)

Anticipated Hiring Amount: $99,225-$120,000 annually (Commensurate with experience)

Work Hours: Monday – Friday 8:00 am-5:00 pm, unless otherwise notified

Benefits Include: (15) Paid Holidays, (24) Vacation Days, Comprehensive Benefits Package 

Recruitment Closing Date: Open Until Filled

Priority Consideration Date: December 10, 2024

THE DEPARTMENT:

Counseling and Psychological Services (CAPS) is an organizational unit of the Campus Health and Wellbeing Cluster within the Division of Student Affairs. The unit strives for excellence in student services by adhering to the Values adopted by the Division (i .e., a Student-Centered Philosophy, integrity, Interconnectedness, Passion, Quality, and Richness of Diversity). In keeping with these Values, Counseling and Psychological Services provides a variety of mental health and outreach services to the University community at large. One of the department's primary goals is to enhance the psychosocial development and emotional well-being of students, thus contributing to their retention and graduation from the University. In performing the duties and responsibilities of this position, the Director should demonstrate attitudes, behaviors, and work ethic that exemplify the Divisional Values, in response to assisting students with mental health concerns.

DUTIES AND RESPONSIBILITIES: 

ADMINISTRATIVE DUTIES

• Interact closely with every level of departmental personnel in performing a wide range of duties; interact with virtually every constituency within the campus community (students, staff, faculty, administrators, parents) on a regular basis.
• Collaborate with CAPS Director, departmental staff, and/or members of the campus community in the implementation of clinical services, outreach programs, consultation, training, and crisis intervention.
• Address confidential and sensitive matters emanating from the department of Counseling and Psychological Services and other administrative offices, academic colleges, and/or student service units.
• Provide regular updates to the CAPS Director as needed, and respond to other administrative requests that serve the department and campus community.
• Answers questions and responds to situations in which judgment, confidentiality, tact, discretion, knowledge and diplomacy are critical, especially in response to crises, emergency services/hospitalizations, confidential documents/information, and in working with clientele in need of unique services.
• Manage clinical case assignment and lead the clinical consultation meeting to ensure best treatment intervention practices are being used.
• As part of the department's Management Team, provide supervision and work with the department's Dean in completing performance evaluations for professional counselors, administrative assistants, and graduate level interns.
• Assists in providing staff support and direction, promoting accountability, enforcing deadlines, and provide feedback related to ongoing performance.
• Provide and/or organize training sessions and professional development opportunities to promote collegiality, optimum and ethical performance, and teamwork. Empower staff to make independent decisions at appropriate operational levels.
• Assists the CAPS Director in responding to after-hour emergencies throughout the calendar year (i.e., including summer), including serving as a point person on the ProtoCall/after hours service contact list.
• Monitor staff serving in departmental liaison and coordinator roles to ensure relevance and adherence to policy In collaboration with the CAPS Director, ensure that staff (professional counselors, administrative support staff, and interns) are kept abreast of the laws and ethics pertaining to the delivery of clinical services and documentation. 
• Build strategic alliances with community mental health providers and private practitioners to facilitate off campus referrals.
• In collaboration with the CAPS Director, oversee the development, management and quality of a comprehensive clinical training program designed to meet the supervision and training needs of graduate/doctorate level interns, provide feedback to the screening and selection process of interns, direct supervision (individual/group) to interns, and verbal and written feedback in relationship to the interns' performance, professional conduct, and clinical outcomes with clients.
• In collaboration with CAPS crisis and counseling staff, oversees the crisis and case management services and manage students in crisis and those whose behavioral difficulties impact the campus.
• Provide brief crisis sessions to students for re-stabilization purpose, if needed. Provide limited crisis consultation and referrals for staff and faculty in crisis.
• Provide administrative support staff with training in effective clinical protocol when serving distressed clients and in managing clinical emergencies.
• Collaborate with the professional counselors and administrative support staff, respectively, to update/maintain forms, documents, brochures, fliers, and marketing strategies related to clinical service delivery.
• Build strategic alliances and network with academic departments and University divisions as a means to enhance the visibility and utilization of CAPS’ services. Review and respond to subpoenas, client record requests, and requests related to student withdrawals and retroactive withdrawals.
• Oversee and facilitate administrative procedures related to the withdrawal process (e.g., case review, completion of relevant paperwork, making appropriate contacts).
• Perform other responsibilities and duties as needed, to carry out CAPS services within the department and to the University, as determined and assigned by the CAPS Director, AVP, or VP of Student Affairs. Such services may include: the generation of reports/documents, research projects, committee work, special projects, and/or participation in campus events.
• Serve as the Administrator in Charge upon request and in the absence of the Director; attend departmental, university-wide, and community meetings; participate in professional development activities/training to enhance job performance; and facilitate professional development training seminars, and/or presentations as a means to contribute to staff development.

DIRECT CLINICAL SERVICE DELIVERY

• Conduct clinical assessment/intake evaluations; provide individual, couple, family or group counseling, crisis intervention, hospitalization and other emergency response.
• Utilize clinical conceptualization, treatment planning, and case management to facilitate clinical effectiveness.
• Provide mental health consultation and facilitate on and off campus referrals, as needed. Administer, interpret and reporting on psychological assessments/testing, as needed.
• Maintain/demonstrate a current command of knowledge in professional counseling theory, research, practice, legal and ethical guidelines, and CAPS policies and procedures. Employ a variety of therapeutic methods to effectively counsel clients with a full range of psychological issues. .
• Demonstrate cultural sensitivity and competence addressing needs of diverse clients.
• Apply legal and ethical standards of the profession in executing clinical services. Utilize consultation opportunities for treatment planning, and to ensure service quality and adherence to legal and ethical mandates.

INDIRECT CLINICAL SERVICES

• Maintain records/case notes pertaining to client caseload and other service delivery.
• Apply legal and ethical standards of the profession in providing case management, documentation and record keeping. Attend departmental meetings as scheduled, needed and/or as requested by the CAPS Director.
• Participate in other activities, as needed, to carry out CAPS services within the department and to relevant University constituencies, as determined and assigned by the CAPS Director, including taking on additional caseload, generating reports/documents, conducting research or special projects, committee work, and/or participating in campus events, student peer education programs, consultation services, workshops, training modules, and faculty/student orientation programs.
• Evening and weekend hours will be required to fulfill responsibilities of this position with a schedule on some days of 8am to 7pm.
• Must be able to respond to a crisis situations on campus, including after normal business hours, weekends, and holidays. 

QUALIFICATIONS:

• Possession of an appropriate terminal degree as a Doctorate in behavioral sciences, counseling, psychology, or a specifically related academic field AND/OR the equivalent training and administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs.
• Licensed Psychologist a California license as a psychologist.
• Driver License, Valid and in State
• 3 years of successful administrative experience in university counseling center of comparable scale and complexity
• Successful experience supervising, training and evaluating employees, and graduate level interns/trainees, resolving conflicts, and encouraging a diverse staff to work well together.
• Expertise and/or experience in crisis intervention and working with a broad range of presenting problems and constituencies.
• Experience working with data collection, needs assessment, mental health surveys, and outcome measures to assess service effectiveness and to promote quality improvement.
• Experience in teaching, and providing training, outreach programs and crisis intervention in a University setting.
• Knowledge of and experience with mental health models, accreditation standards, policies and procedures related to the field of psychology and student affairs in a higher education setting.
• Excellent oral and written communication skills, including demonstrated ability to make effective oral presentations, facilitate an open exchange of ideas, and write clear and concise notes, documents, and reports.
• Superior interpersonal skills and the ability to collaborate with and respond to multiple constituencies and make meaningful connections at all levels of an organization.
• Demonstrated ability to make independent decisions, exercise sound judgment, and to multi-task and set priorities.
• Ability to counsel individuals utilizing professional therapy orientations, techniques, and strategies, while meeting the needs of a multicultural, multi-gendered, and multi-aged clientele; ability to respond to situations with knowledge and understanding of diversity issues and cultural factors.
• Knowledge of Electronic Medical Record Systems such as Point and Click

PREFERRED EXPERIENCE: 

• Knowledge of or ability to understand the role and functioning of University Counseling Centers; previous experience working in a University Counseling Center setting, Student Affairs, and/or in higher education.
• Background or experience working on Behavioral Intervention or Crisis Management Teams.
• Experience using information technology and conducting mental health outcome measures to assess effectiveness and promote continuous quality improvement.
• Demonstrated training, knowledge and skill in psychological assessment, testing, and report writing.
• Strong fiscal and resource management skills, and experience planning and controlling a complex budget.

Equity, Diversity, and Inclusion

At Cal Poly Pomona, we are committed to the urgent and ongoing work of creating and sustaining an inclusive campus where all students, faculty, and staff are welcomed, respected and can flourish to achieve their dreams of success.  

We believe diversity strengthens community. Cal Poly Pomona proudly holds designations as both a Hispanic-Serving Institution (HSI) and an Asian American and Native American Pacific Islander-Serving Institution (AANAPISI). In 2022, the campus launched the Black Thriving Initiative recognizing that Cal Poly Pomona’s future as a university must be linked to the success of its Black community.

More information about our campus initiatives can be found on the Office of Inclusive Excellence’s website. 

Out of State Work

The California State University (CSU) system is a network of twenty-three public universities providing access to a quality education through the support of California taxpayers. Part of CSU’s mission is to prepare educated, responsible individuals to contribute to California’s schools, economy, culture, and future. As an agency of the State of California, the CSU’s business operations almost exclusively reside within California.   The CSU Out-of-State Employment Policy prohibits hiring employees to perform CSU-related work outside California. For more information, go to https://calstate.policystat.com/policy/10899725/latest/.

Background Check

Cal Poly Pomona will make a conditional offer of employment to final job candidates, pending the satisfactory completion of a background check (including a criminal records check). The conditional offer of employment may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. In determining the suitability of the candidate for the position, Cal Poly Pomona will give an individualized assessment to any information that the applicant submits for consideration regarding the criminal conviction history such as the nature, gravity and recency of the conviction, the candidate’s conduct, performance or rehabilitation efforts since the conviction and the nature of the job applied for. For more information, go to https://calstate.policystat.com/policy/13813878/latest/.

Employment Eligibility Verification

Cal Poly Pomona hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.  For more information, go to https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents.

Conflict of Interest 

This position is a “designated position” in the California State University’s Conflict of Interest Code.  The successful candidate accepting this position is required to file financial interest disclosure forms subject to state regulations.  For more information, go to https://www.cpp.edu/eoda-hr/departments/hrpar/coi.shtml.   

Outside Employment Disclosure 

Executive and Management Plan Personnel employees must disclose all current outside employment at the time of hire as a precondition of hire and at the following times after hire: annually in July, within 30 days of accepting outside employment, and upon their manager’s request.  For more information, go to https://www.cpp.edu/eoda-hr/departments/hrpar/outside-employment-disclosure.shtml.   

Child Abuse/Neglect Reporting Act (CANRA) 

The person holding this position is considered a “mandated reporter” under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. See policy at https://calstate.policystat.com/v2/policy/10927154/latest/.

Security & Fire Safety 

In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), Cal Poly Pomona’s Annual Security Report and Annual Fire Safety Report are available for viewing at: https://www.cpp.edu/pdfs/annual_security_report.pdf and https://www.cpp.edu/housing/documents/fire_safety_report.pdf.

Pay Transparency Nondiscrimination

As a federal contractor, Cal Poly Pomona will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.  For more information, see the Pay Transparency Nondiscrimination Provision poster.

Reasonable Accommodation

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact the ADA Coordinator by email at ADACoordinator@cpp.edu. For more information, go to Employment Notices.

Equal Employment Opportunity

Cal Poly Pomona is an Equal Opportunity Employer, committed to promoting an inclusive and diverse workforce. The university subscribes to all state and federal regulations that prohibit discrimination based on race, color, religion, national origin, sex, gender identity/gender expression, sexual orientation, marital status, pregnancy, age, disability, genetic information, medical condition, and veteran or military status.  We engage the talents of all qualified workers, regardless of their background. More information is available at Equal Employment Opportunity statement.

Other Notices

For other important employment notices, we invite you to visit Cal Poly Pomona’s Employment Notices web page.