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Library IT Support Specialist- (Information Technology Consultant - Foundation) - Library

Apply now Job no: 536939
Work type: Staff
Location: San Francisco
Categories: Unit 9 - CSUEU - Technical Support Services, Temporary, Full Time, Library


Working Title

Library IT Support Specialist

SF State University

San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status.  Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager.

Applicants may visit for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing

San Francisco State is a 100% Smoke/Vapor-Free Campus.  Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties.

The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect  Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

This position may be a "designated position" in the California State University's Conflict of Interest Code.  The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission.



Appointment Type

This is a Temporary position with a duration of one-year from start date. This Temporary appointment can be concluded prior to the stated temporary appointment end date, normally with a two-week notice period. Permanent status may be earned in this position if it is renewed for four years without a break in service in accordance with collective bargaining agreement provisions period.

Time Base


Work Schedule

Monday through Friday, from 8:00 am to 5:00 pm; varies depending on Library hours. May include evening and weekend shifts.

Anticipated Hiring Range

$4,280.00 - $4,494.00 Per Month ($51,360.00 - 53,928.00 Annually)

Salary is commensurate with experience.

Position Summary

Provide hardware and software technical support to Library patrons and/or faculty and staff. Depending on operational need, this position will focus to varying degrees on supporting Library staff and faculty or patrons using the large public computing and study spaces in the Library. Typical duties include setting up, maintaining and troubleshooting hardware and software systems, assisting patrons and/or library staff and faculty to use computer hardware and software systems that support their professional or academic needs, and working at an Information Technology (IT) Services Help Desk.

Position Information

End User Support 

Provide direct end-user support for either Library staff and faculty in their offices, work areas and/or remotely or patrons in the Study Commons, Research Commons, Digital Media Studio MakerSpace, or elsewhere in the Library. Assist in the use of computers, software, digital media equipment, printers, and other specialized equipment available in the Library. Assist in the use of campus networks and online systems. Assist in the use of specialized technology-enhanced spaces, such as group study and instruction rooms. Work scheduled shifts at one of the IT service desks.

Setup, Maintenance, Updates and Other Library IT Projects  

Under the direction of unit lead, setup and test new hardware / software and perform routine maintenance and updates on existing hardware and software systems. Assist with other Library IT tasks or projects as assigned. 

Other duties as assigned

Minimum Qualifications

To enter this classification, a basic foundation of knowledge and skills in technical information systems and application program packages is a prerequisite. This foundation would normally be obtained through a bachelor’s degree in computer science, information systems, educational technology, communications, or related fields, or similar certified coursework in applicable fields of study. Foundation knowledge and skills for the Information Technology Consultant, depending on the nature of the position assignment, may include working knowledge of common software application packages, equipment platforms, reference database systems and sources, and training methods and a basic understanding of networks, data communication, and multimedia systems. Incumbents at this level meet the entry qualifications as defined by the individual classification. The incumbent may be inexperienced or have limited experience in the specific technical field, but usually possesses the general education, training, license or certification pertinent to the body of the knowledge encompassed by the technical specialty. Typically, the incumbent works under direct supervision and is able to demonstrate a basic understanding of the standard principles and terminology associated with the technical specialty, address common problems of limited scope, and demonstrate work-ready communication skills.

Preferred Qualifications

  • Experience providing end-user technical support for both software and hardware problems, preferably in an academic setting.
  • Experience setting up, maintaining, and troubleshooting large numbers of computers and software applications.
  • Experience working with IT services’ productivity software, such as ticketing, disk imaging, computer sign on, shift management, and room utilization applications.
  • Strong working knowledge of, and demonstrated ability to troubleshoot problems with, current Windows and Macintosh hardware, operating systems, common software applications, scanners, printers, projectors and copiers.
  • Ability to communicate clearly with non-technical users as well as with IT staff in a dynamic team environment where projects and priorities can change quickly.
  • Ability to accurately document problems patrons encounter with Library technology and related services and to effectively communicate those problems to the appropriate library staff and faculty.
  • Ability to apply consultative skills to assess user needs and provide appropriate support.
  • Ability to perform system, database, and network maintenance tasks and to use standard software packages.
  • Experience working with an Integrated Library System.
  • Experience with basic web tools, scripting, and data integration.
  • Experience working with, or setting up server-based applications on windows and Linux servers.
  • Knowledge of digital video and audio hardware and software, such as Final Cut Pro and the Adobe Creative Suite.
  • Knowledge of specialized academic software, such as SPSS, Mathematica, and ARC GIS.

Pre-Employment Requirements

This position requires the successful completion of a background check.

Eligibility to Work

Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire.


Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions.  SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve.

We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employee.

CSUEU Position (For CSUEU Positions Only)

Eligible and qualified on-campus applicants, currently in bargaining units 2, 5, 7, and 9 are given hiring preference.

Additional Information


Thank you for your interest in employment with California State University (CSU).  CSU is a state entity whose business operations reside within the State of California.  Because of this, CSU prohibits hiring employees to perform CSU-related work outside of California with very limited exception.  While this position may be eligible for occasional telework, all work is expected to be performed in the state of California, and this position is assigned to on-campus operations.

CSU strongly encourages faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so.  Any candidates advanced in a currently open search process are encouraged to comply with this requirement. The systemwide policy can be found at and questions may be sent to

The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872.

Please note that this position, position requirements, application deadline and/or any other component of this position is subject to change or cancellation at any time.


Advertised: Pacific Daylight Time
Applications close:

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