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Basic Needs Coordinator with Housing Emphasis (Student Services Professional III) - Food + Shelter + Success

Apply now Job no: 537095
Work type: Staff
Location: San Francisco
Categories: Unit 4 - APC - Academic Professionals of California, Administrative, Probationary, Full Time, Telecommute eligible (work onsite as scheduled and/or as requested and telecommute as scheduled)


Working Title

Basic Needs Coordinator with Housing Emphasis  

SF State University

San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status.  Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager.

Applicants may visit for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing

San Francisco State is a 100% Smoke/Vapor-Free Campus.  Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties.

The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect  Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

This position may be a "designated position" in the California State University's Conflict of Interest Code.  The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission.


Food + Shelter + Success  

Appointment Type


Time Base

Full time (1.0)

Work Schedule

8:00am - 5:00pm; Monday through Friday

Anticipated Hiring Range

$5,025.00 - $5,375.00 Per Month ($60,300 - $64,500 Annually)

Salary is commensurate with experience.

Position Summary

Under the general supervision of the Director for Basic Needs Initiatives, Basic Needs Coordinator with Housing Emphasis provides a range of support services and advocacy in relations to basic needs services and support, with an emphasis on facilitating navigation of housing stability for students. With a strategic focus on students facing economic or basic needs challenges, as well as students with historical graduation equity gaps the Basic Needs Coordinator is responsible for the planning, coordination, daily operations, and evaluation of a range of one on one, group, consultation, and advocacy services to support students seeking basic needs support, specific though not exclusively to housing stability support. This position also coordinated the support for all student participating in SFSU’s emergency housing program “Gator Crisis Housing”. The incumbent is also responsible for conducting educational workshops that help students navigate the bay area housing market and understand common scams or challenges to housing stability. The Basic Needs Coordinator works collaboratively with on- and off-campus partners to further develop sustainable student programs that promotes dignity, minimizes marginalization, advances Graduation Initiative 2025, and focuses on closing the educational equity gap for an ethnically and culturally diverse student population. The incumbent is responsible for marketing and outreach to increase visibility of student challenges and resources in a manner that promotes health equity, social justice, cultural humility, and diversity concepts. The Basic Needs Coordinator also supervises student peer navigators, and/or advises student volunteers.

Position Information

Housing Navigation Support

  • Facilitate assessments and problem-solving services with students experiencing a current or potential housing crisis to determine appropriate action and referrals.
  • Provide short-term case management to support students with off-campus housing stabilization.
  • Work collaboratively with on campus case managers to create a plan of action to address the current crisis and find longer term housing stability.
  • Assist students in applying for on-campus emergency grant aid programs.
  • When appropriate, provide referrals and warm hand-offs to established community-based organizations who facilitate rapid rehousing, coordinated entry, and emergency shelter entry services.
  • Provided workshop’s and one on one (non-legal) consultation to supports with on and off campus housing matters such as:
    • Advice about transitioning from on to off campus housing (or off to on campus housing)
    • Housing search and identifying appropriate housing options
    • Finding housemates
    • Mediation resources and tenant/landlord relationships
    • Budgeting for and finding resources to support affording housing

Support the Gator Crisis Housing Program

  • Coordinate the intake process for all new Gator Crisis Housing Students. Coordination includes all intake paperwork, check-in process, check-out process, and coordination of an exit plan.
  • Act as the main point of contact for all students housed in Gator Crisis Housing.
  • Provide housing with all necessary paperwork for student placements.
  • Coordinate facility management for designated program apartments by collaborating with housing facilities and managing supply orders for each unit.

On-and-Off Campus Strategic Partnerships for Basic Needs

  • Develop and maintain a database of property managers, landlord, housing complexes, or listers that provide affordable or student friendly housing options for SF State students.
  • Conduct bi-annual assessment of off-campus housing needs and resources.
  • Work with campus partners, such as Housing, Residential Life, the Dean of Students, Financial Aid, Capital Planning, Design & Construction, University Cooperation, Associated Students, the Office of the President, and others to create and develop partnerships that develop and support affordable off-campus housing options for students.
  • Identify and establish relationships with off-campus affordable housing or housing justice organizations in support of expanded options for off-campus housing and housing stability.

Other Duties as Assigned

At All Times

  • Demonstrate behaviors that are in line with the User Friendly Principles (P530C) and Principles of Conduct for a Multi–Cultural University (P30D).
  • Demonstrate safe work practices for oneself, others and the office environment.

Minimum Qualifications

Knowledge and Abilities: The following knowledge and abilities, as well as those listed at the lower levels in the Student Services Professional series, are required for appointment into this classification: thorough knowledge of the principles of individual and group behavior; general knowledge of the principles, practices and trends of the Student Services field, as well as general knowledge of the policies, procedures, and practices of the program area to which assigned; general knowledge of individual counseling techniques; general knowledge, or the ability to rapidly acquire such knowledge, of the organizational procedures and activities of the specific campus to which the position is assigned; working knowledge of student services programs outside the program to which immediately assigned; ability to analyze complex situations accurately and adopt effective courses of action; advise students individually and in groups on complex student–related matters; determine appropriate courses of action and proper techniques to utilize while engaged with individuals in personal interactions of an argumentative or sensitive nature; interpret and evaluate descriptions and explanations of problems brought forward by individuals or student organizations, analyze and define the problem, draw valid conclusions and project consequences of various alternative courses of action; carry out a variety of professionally complex assignments without detailed instructions; and establish and maintain cooperative working relationships with a variety of individuals.

Experience: Possession of these knowledge and abilities is typically demonstrated through the equivalent of three years of progressively responsible professional student services work experience. One year in the program area to which assigned may be preferred but is not required. A master’s degree in counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience. A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the three years of experience for positions with a major responsibility for professional career or personal counseling.

Education: Equivalent to graduation from a four-year college or university in a related field, including or supplemented by upper division or graduate course work in counseling techniques, interviewing, and conflict resolution where such are job-related.

Preferred Qualifications

  • Master’s degree in social work, Counseling, Public Health, Student Affairs, or related field.
  • Demonstrated ability to develop a strong working knowledge of local community housing resources, the bay area rental market, tenants’ rights and legal protections, and local and state housing benefit programs and other economic stability resources.
  • Experience in a multicultural, urban setting.
  • Demonstrated ability to use organizational skills to efficiently develop, implement, coordinate, and evaluate student-facing programs.
  • Insight into the cause-and-effect relationships of financial aid, cost of living, and off campus housing that impact housing insecurity.
  • Experience working with local community resources and developing partnerships that enhance student success.
  • Demonstrated ability in managing difficult and complex situations involving under resources and high-need students.
  • Demonstrated effectiveness in working with college age populations, and providing student services to communities with a diverse population of individuals from a wide variety of countries of origin; with multi-racial, ethnic and cultural identities; multi-gender and lesbian, gay, bisexual, transgender, queer, and questioning (LGBTQQ) identities; disabilities; and a myriad of beliefs.
  • Demonstrated ability to work collaboratively with campus departments including the Office of Student Life, Basic Needs Programs, Financial Aid, Housing, Residential Life and Undergraduate Advising
  • Core Competencies – embody the following competencies:
  • Bias toward collaboration and teamwork.
  • Effective oral, written, and nonverbal communication skills.
  • Customer/Client Focus with an emphasis in problem solving and resolution.
  • Personal effectiveness and credibility as demonstrated by interpersonal and professional confidence.
  • Diversity and inclusion.

Pre-Employment Requirements

This position requires the successful completion of a background check.

Eligibility to Work

Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire.


Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions.  SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve.

We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employee.

CSUEU Position (For CSUEU Positions Only)

Eligible and qualified on-campus applicants, currently in bargaining units 2, 5, 7, and 9 are given hiring preference.

Additional Information


Thank you for your interest in employment with California State University (CSU).  CSU is a state entity whose business operations reside within the State of California.  Because of this, CSU prohibits hiring employees to perform CSU-related work outside of California with very limited exception.  While this position may be eligible for occasional telework, all work is expected to be performed in the state of California, and this position is assigned to on-campus operations.

CSU strongly encourages faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so.  Any candidates advanced in a currently open search process are encouraged to comply with this requirement. The systemwide policy can be found at and questions may be sent to

The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872.

Please note that this position, position requirements, application deadline and/or any other component of this position is subject to change or cancellation at any time.


Advertised: Pacific Daylight Time
Applications close:

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