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Director of the Student Health Center - (Administrator III) - Student Health Services

Apply now Job no: 538099
Work type: Management (MPP)
Location: San Francisco
Categories: MPP, Administrative, At-Will, Full Time, On-site (work in-person at business location)

Working Title

Director of the Student Health Center

Administrator Level (for MPP positions only)

This position is an MPP Level III in the California State University Management Personnel Plan (MPP), reporting to the Associate Vice President Disability Access and Student Well-Being.

SF State University

San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status.  Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager.

Applicants may visit for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing

San Francisco State is a 100% Smoke/Vapor-Free Campus.  Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties.

The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect  Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

This position may be a "designated position" in the California State University's Conflict of Interest Code.  The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission.


Student Health Services

Appointment Type


Time Base

Full-Time (1.0 FTE)

Work Schedule

Monday through Friday; from 8:00am to 5:00pm

Anticipated Hiring Range

$14,583.00 - $16,250.00 Per Month ($175,000.00 to $195,000.00 Annually)

Salary is commensurate with experience.

Position Summary

Under the administrative direction of the Associate Vice President for Disability Access and Student Well-Being, the Director of Student Health Services (SHS) supports the academic mission of the University by providing vision, leadership, strategic direction, and evaluation of various services offered by SHS in support of students and enhances their capacities to be active, engaged, and successful learners. The Director works closely with the Associate Vice President regarding mission, goas and programs, outreach services, staff development, budget, personnel, resource management, assessment, sustainability, and overall direction of SHS.
The mission of SHS is to provide accessible and cost-effective quality medical care for all registered students at SF State. SHS strives to work with students to enhance lifelong health and wellness, facilitate retention and graduation, and to reduce systematic health disparities related to human and cultural diversity. By providing accessible quality health care services, SHS strives to create an environment for all students to learn the skills to manage their own health and become informed future health care consumers.
The Director should be visionary, innovative, collaborative, student-centered and possess demonstrable experience in managing health services, leading dynamic clinical and administrative teams, and successfully navigating change. The incumbent must also possess diplomacy, tact, cultural sensitivity, and the ability to work well with diverse groups to ensure that eh services meet the needs of all community members. In addition, the incumbent should possess knowledge and understanding of the principles of organizational sustainability, which is inclusive of budget and human resources.

Position Information

Provides Overall Direction and Leadership for Student Health Services 
• Develop policy in accordance with campus polices & procedures on the scope and application of health services at SFSU. Provide input and leadership for policy development at the CSU level by serving on system-wide committees or by providing advise/data to support these efforts.
• Works to maximize utilization of student friendly healthcare and health equity best practices throughout all programs and services.
• Develop and implement short and long-term strategic plans for organizational sustainability, program goals, and operating procedures for SHS to provide visionary leadership and direction for the department, and to foster continued support of a healthy campus community and specifically student-centered health care.
• Identify strategies for generating revenue resources for the department. Effectively communicate plan and expectations to staff and University administrators.
• Supervise and guide staff as appropriate in the interpretation and application of policy pertaining to specific operational programs and goals.
• Develop and implement administrative polices to ensure continued compliance with all appropriate regulatory requirements.
• Ensure measures for continual review and assessment of programs to adapts to changing student and University needs as warranted.
Personnel and Fiscal Management 
• Effectively and efficiently oversee and manage all department and program resources (e.g. budget, personnel, and facilities)
• Manages an annual budget of $7 million.
• Oversee staff management and accountability, including staff recruitment, orientation, supervision, training, development, and evaluation.
• Supervises and leads all SHS clinical and administrative staff, either directly or indirectly, including Staff Physicians, Psychiatrists, Nurse Practitioners, Registered Nurses, Medical/Clinical Assistants, Pharmacists, and all other management and administrative support staff
• Monitor and ensure compliance will all accreditation standards, license requirements, and state laws and regulations pertaining to the practice of medicine.
• Ensure all staff has adequate opportunities for medical, leadership and other relevant professional development/or education.
• Maintain a positive work environment that encourages collaboration across the department.
• Design, establish, and maintain an organizational structure and staffing in line with revenue and enrollment projections
to effectively accomplish departmental goals and objectives.
Program Development and Program Evaluation
• Develop and implement policies to ensure continued compliance with all regulatory requirements.
• Ensure measures for continual review and assessment of programs to adapts to changing student and University needs as warranted.
• Maintain a commitment to create new and improve all programs and services as needed.
• Serve as department HIPAA Privacy Officer responsible for assessment, implementation, maintenance of department compliance and reporting violations.
Campus, Community, Public Outreach 
• Provide high level direction and guidance to administrators, faculty, staff, and students.
• Serve as key contributor to campus policy and decision making particularly regarding health and campus wellness.
• Service as public health expert for the campus.
• Interact professionally with students, parents, administrators, faculty and the campus community and others for the benefit of achieving the goals of SHS and ensuring the highest possible quality of medical/health programs and education for students.
• Serve as a representative on a variety of university committees as assigned.
• Facilitate communications with outside agencies as needed. This may include city, county, and state health departments, primary care providers/medical specialists and other agencies in times of emergencies.
Other Duties 
• Collaborate with Gator Health unit managers, including the Director of Counseling & Psychological Services (CAPS) and the Director of Health Promotion & Wellness (HPW),to design and implement an innovative and integrative health model for students. Work with Gator Health managers to develop an approach to student health and well-being that is mutually beneficial to all units and that ensures that all staff is utilized to their fullest potential in order to support and meet the needs of students.
• Other duties as assigned.

Minimum Qualifications

Master’s degree or doctorate in health care administration, public health, educational health administration, or a related field AND a minimum of 5 years of experience of professional leadership and management experience in a comparable health services or university program.
• Ability to envision and plan strategically; develop, analyze, and implement policy and procedures. The ability to be proactive in preparing for current issues and trends; and the ability to effectively monitor and respond to emergent trends when necessary.
• Ability to define and maintain high clinical and administrative standards of primary health care practice, assess quality of care, and oversee the writing/institutionalization of policies, procedures, protocols, and strategies in a university health care setting.
• Demonstrated ability to competently interact with culturally and ethnically diverse patients and employees, possess a demonstrated commitment to diversity and inclusion, and be cognizant of issues of difference, power, and privilege, and how they manifest themselves in healthcare settings.
• Knowledge and understanding of the principles of organizational sustainability, which is include of budget and human resources.
• Demonstrated substantial experience in supervising and coordinating health service and evaluation programs and thorough knowledge of, and demonstrable success in, developing collaborative teams that work from shared values to achieve strategic priorities.
• General knowledge of local, state, and federal regulations (including HIPAA, FERPA, and the Jeanne Clery Act) pertaining to health care delivery systems.
• Demonstrated ability to interpret technical procedures and regulations, credentialing, and certification of staff training/qualifications.
• Excellent expressive and written communication skills and clear analytical thinking and reasoning.
• Significant experience in managing complex budgets with multiple revenue streams.
• Knowledge of the CSU’s policies and procedures governing student health services functions of student health
• Working knowledge of relevant health care economics. Knowledge and understanding of budgeting and financial
management principles and practices related to health care in a public institution setting.
• Knowledge and understanding of human resources and management and collective bargaining practices for both
administrative and clinical aspects in a healthcare facility on a university campus.
• Working knowledge of the Accreditation Association for Ambulatory Health Care (AAAHC) accreditation standards.
• Familiarly with both current and future uses of technology in healthcare. This includes, but not limited to billing health
insurance, patient information systems, lab, pharmacy, imaging etc.
• In addition, preference will be given to a candidate that possess the following strengths: vision, innovative, strategic,
enthusiastic, student-centered, motivated, creative and is a able to lead and inspire staff. Preference will also be
given to candidates to candidates who are committed to fostering an environment of diversity and inclusion and
posses’ knowledge and understanding of the principles of organizational health and sustainability.

Pre-Employment Requirements

This position requires the successful completion of a background check.

Eligibility to Work

Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire.


Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions.  SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve.

We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employee.

CSUEU Position (For CSUEU Positions Only)

Eligible and qualified on-campus applicants, currently in bargaining units 2, 5, 7, and 9 are given hiring preference.

Additional Information


Thank you for your interest in employment with California State University (CSU).  CSU is a state entity whose business operations reside within the State of California.  Because of this, CSU prohibits hiring employees to perform CSU-related work outside of California with very limited exception.  While this position may be eligible for occasional telework, all work is expected to be performed in the state of California, and this position is assigned to on-campus operations.

CSU strongly encourages faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so.  Any candidates advanced in a currently open search process are encouraged to comply with this requirement. The systemwide policy can be found at and questions may be sent to

The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872.

Please note that this position, position requirements, application deadline and/or any other component of this position is subject to change or cancellation at any time.

Advertised: Pacific Daylight Time
Applications close:

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