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Department Overview:
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The End User Computing Group is a dynamic group of IT and library professionals consisting of application development, digital collections development, and operations teams. We actively work within the UW-Madison and UW-System library communities to facilitate the effective curation, management, deployment, discovery, delivery, and preservation of digital and physical collections. We provide innovative, effective solutions and excellent user support. We value an understanding of and respect for equity, diversity, and inclusion in the services we provide and the people we employ.
We manage the College and Memorial Library InfoLabs desks (College 2250, and Memorial 140) and the Library Technology Group Help Desk, which are both primarily staffed by students. |
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Knowledge, Skills & Abilities:
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Skills desired but not required:
- Familiarity with standard desktop hardware and software
- Familiarity with library technologies
- Experience in technology troubleshooting and support
- May be required to lift computing equipment, including desktop, laptops, printers, monitors, etc.
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Position Summary/Job Duties:
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Library IT Help Desk Student Supervisors work together with End User Computing (EUC) Full-Time Staff to help supervise the EUC service desks and associated student staff. The position of Student Supervisor is intended to assist full-time staff in encouraging, supporting, and enabling the work of other student staff. EUC Student Supervisors take a primary role in training, scheduling, acting as an advocate for fellow student staff, and a representative of Full-Time Staff. As a team, we value empathy, accountability, curiosity, and transparency.
Student Supervisors support the EUC’s Technicians as they maintain the InfoLabs spaces, library desktops and electronic access to library resources. Technicians assist with the resolution of problems that come into the help desk throughout the day and enable our team to be the main point of technological contact for library staff, faculty, researchers, and students. Other support duties include desktop hardware and software, study room technologies, poster printing operations, and a wide variety of equipment for checkout to the UW-Madison Community.
~Duties and Responsibilities~
-- Student Supervision Tasks --
- Building our semesterly, break, and finals schedules, and handle in the moment scheduling and coverage issues, such as time off requests and call-outs
- Participate in building and administering EUC all-staff trainings, as well as train students one-on-one as necessary.
- Act as a high-level escalation point for student questions, especially when full-time staff are not present, and communicate as necessary in outage situations.
- Help build the EUC student community and encourage all student staff in their growth through trainings and providing support to staff on desk as needed.
- Facilitating our corrective action and lates and absences policies.
- Participate in student hiring committees and screen applications to ensure they meet basic job requirements prior to the rest of the committee reviewing the applications.
-- Project Work --
- Participate in discussion around and evaluation of student staff employment policies, bring attention to gaps in existing policy to EUC Student Supervisor team, and assist in documenting policy.
- Suggest improvements to the EUC team desks, spaces, and practices on a larger scale, build out project plans, and delegate projects to appropriate staff, or work closely with full-time staff to complete projects; this will look different for each Student Supervisor depending on their interests and expertise.
-- Desk Work & Coverage --
Stay connected to front line desk work and workers, be aware of reactions to policy and policy changes, and lead by example on desk. Cover gaps in the schedule on desk.
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Physical Demands:
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May be required to lift computing equipment, including desktop, laptops, printers, monitors, etc.
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Institutional Statements:
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Equal Employment Opportunity Statement:
UW-Madison is an Equal Employment, Equal Access Employer committed to increasing the diversity of our workforce.
Institutional Statement on Diversity:
Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.
The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background-people who as students, faculty, and staff serve Wisconsin and the world.
For more information on diversity and inclusion on campus, please visit: diversity.wisc.edu
Accommodation Statement:
If you need to request an accommodation because of a disability, you can find information about how to make a request at the following website:https://employeedisabilities.wisc.edu/disability-accommodation-information-for-applicants/
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