Revenue Recovery Specialist - South Bank, QLD

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Brand: Global Supply
Work type: Full time
Location: Queensland
Categories: Operations & Professional Services, Finance & Strategy, Information & Technology

About The Opportunity

As the Revenue Recovery Specialist, you will take a key role in overseeing the recovery of corporate land commission revenues, with a focus on the Australian and New Zealand regions. You will work closely with both internal and external stakeholders to ensure seamless communication and data analysis, supporting global corporate teams in optimizing land commission revenues.

In this position, you will serve as the liaison between the supply and finance teams, fostering strong relationships with preferred suppliers and driving the maximization of revenue potential.

You will be recognized as the corporate land commissions recovery expert for the AU and NZ regions, collaborating with internal teams across supply, finance, and operations to meet business objectives and achieve KPIs.

This role reports directly to both the Global Corporate Land Commissions Manager and the AU Corporate Head of Supply, offering you a unique opportunity to influence both regional and global strategies.

 

 

 

Key Responsibilities

  • Proactively contacting suppliers to resolve discrepancies, ensuring prompt commission revenue recovery, and high-quality data
  • Support and compliment the recovery and leveraging the data of external commissions collections companies
  • Consistent and strategic communication with suppliers to gain their support for our use of external commission collection companies while fostering a positive and collaborative relationship
  • Monitor and resolve data quality issues to ensure maximum revenues and maintain, audit, and improve processes and controls to ensure the highest data quality
  • Attention to detail with the ability to identify, analyse and resolve variances and outliers in data sets
  • Actively collaborate with other commissions specialists in other regions to share insights, address concerns and apply problem – solving skills to optimize global revenue opportunities
  • Create and manage a regular report to effectively communicate repeat data quality, supplier performance and/or internal issues that affect the critical efforts to recover and reconcile commission revenues
  • Working closely with peers to provide ad-hoc and monthly reporting on progress and insights of commissions received, outstanding and owing
  • Be available to assist, investigate and address inquiries relating to land commissions from internal businesses
  • Identify opportunities for improving business processes

 

 

 

 

Experience & Qualifications

Required:

  • Strong communication and negotiation skills to effectively manage relationships with suppliers and resolve discrepancies
  • Problem-solving skills to address complex issues related to commission discrepancies and data integrity
  • Perform duties independently under general, minimum supervision within specific assignments
  • Identifies business opportunities and process improvement
  • Project management skills, with the ability to handle multiple priorities and deadlines
  • Persistence in challenging business decisions and processes

Preferred:

  • Experience in data analysis or working with financial data, preferably in commissions or revenue management
  • Customer service experience requiring active listening, conflict resolution, ability to build rapport and the capacity to handle inquiries and complaints effectively with a positive attitude
  • Experience with data management systems (e.g., Onyx or similar platforms) and proficiency in Excel or other data analysis tools.
  • Knowledge of financial reporting processes and the ability to develop or improve them.
  • Develop, implement, manage and document business and processes, functions, and procedures
  • Understanding of the processes and relationships between the travel agency and its suppliers  

 

 

 

 

 

 

What you'll Enjoy:

🙋🏾‍♀️Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Lt

👐🏽 Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability 

🎉Development: Individualised Learning & Development pathway options

🏆Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more

🌏Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more

💎Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within  

🥦Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym

🌞Mental Health: Support and Employee Assistance Program for staff and family

🎉Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Los Angeles in 2025)  

🙏🏼 Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave

💚Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment

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