About the Role
Are you looking to kick-start your career in the travel industry?
As an Online Sales Operations Intern, you will gain hands-on experience supporting our OTA (Online Travel Agency) operations team. This role is a great opportunity for fresh graduates or early-career professionals who are interested in travel operations, booking management, service quality, and cross-functional collaboration.
You will work closely with internal teams and suppliers to help ensure OTA bookings are processed accurately and customers receive the best possible experience.
This is a 6-month internship/trainee position designed for fresh graduates and early-career professionals seeking practical experience in travel operations.
About the Responsibility
Service Quality Monitoring
- Support reviews of booking journeys and service delivery standards.
- Assist in checking pricing, availability, service inclusions, and cancellation terms.
- Support onboarding tour on OTA channel.
- Support the collection and review of customer feedback and operational performance data.
Coordination & Communication
- Assist in coordinating information between suppliers, product team, and customer-facing teams.
- Help ensure information shared across teams is accurate and up to date.
Projects & Continuous Improvement
- Support administrative and reporting tasks as assigned.
- Participate in ad-hoc projects within the Online Sales Operations function.
SKILLS AND ATTRIBUTES
- Strong attention to detail and accuracy.
- Good organizational and time management skills.
- Comfortable working with data and operational processes.
- Strong communication and teamwork skills.
- Problem-solving mindset and willingness to learn.
- Proactive, responsible, and adaptable.
- Customer-focused approach.
- Ability to manage multiple tasks in a fast-paced environment.
About You:
- Bachelor’s degree (or final-year student) in Business Administration, Tourism, Hospitality, Marketing, or a related field.
- Fresh graduates are encouraged to apply.
- Previous internship, part-time work, or academic projects related to tourism, hospitality, operations, or customer service would be an advantage.
- Good English communication skills, both written and verbal.
- Proficient in Microsoft Office applications, particularly Excel.
- Eager to learn and develop a career in travel operations and online sales support.
What You'll Gain
- Hands-on experience with OTA and travel operations.
- Exposure to booking systems and operational processes.
- Opportunity to work with regional teams and industry professionals.
- Practical experience in service quality and customer journey management.
- Valuable foundation for future careers in travel, tourism, operations, and e-commerce.
What You Will Enjoy
🎉 Culture: Join Discova and Flight Centre Travel Group—certified Great Place to Work® across multiple regions with a team culture like no other in the travel industry
🌏 Travel Discounts: Exclusive rates for you, family and friends on flights, hotels, tours, cruises, travel insurance and more
💎 Career Growth: Real opportunities across a global network of brands—we promote from within and invest in your development
🔧 Learning & Development: Access to LinkedIn Learning with 24,500+ courses; individualized development pathways
🎊 Recognition: Famous FCTG culture at Reward & Recognition events including Global Gathering and EOFY celebrations
👐🏽 Inclusive Workplace: We're an Equal Opportunity Employer welcoming diversity across race, ethnicity, religion, gender identity, sexual orientation, disability, and age
🙏🏼 Give Back: Corporate Social Responsibility program; paid parental and volunteer leave
💚 Sustainability: We're committed to protecting the environment essential to tourism's future
About Discova
As a DMC with 95% local staff, we pride ourselves on being a diverse and inclusive workplace where our people can thrive as their most authentic selves. These values are intrinsic to Discova’s DNA as a company, and we are committed to being an equitable workplace for all our employees regardless of gender identity, ethnicity, disability or sexual orientation. We welcome you to our family as you are and who you are.
To learn more about Discova and our work perks click: https://bit.ly/4hEd88H
Get in touch now and Discova a world of possibilities!
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