Product Package Specialist
At Flight Centre Travel Group (FCTG), our journey began in 1973 with a single double-decker bus. Today, we’ve grown into a global travel powerhouse, headquartered in Brisbane, Australia, with a dynamic presence in 23 countries. As one of the world’s largest travel retailers and corporate travel managers, we’re not just experts – we are a passionate family of adventurers. We live and breathe travel, united by a mission to create unforgettable experiences and open up the world for those that want to see.
To learn more about Flight Centre please click HERE
About the Opportunity
Are you passionate about creating exceptional travel experiences and turning supplier opportunities into compelling holiday packages? As a Product Package Specialist, you’ll design market-ready travel packages that combine flights, accommodation, cruises, tours, transfers, and ancillary products into seamless customer-focused itineraries. Working closely with product, pricing, marketing, and supply stakeholders, you'll play a key role in driving commercial performance, supporting campaign success, and ensuring Flight Centre delivers competitive and inspiring travel offers. This is an exciting opportunity to blend creativity, commercial thinking, and deep travel expertise to influence customer choice and business results.
Key Responsibilities
- Design and build bookable holiday packages combining flights, accommodation, tours, transfers, cruises, and ancillary products
- Create and manage Core Range, Campaign, and Tactical package offerings aligned with business priorities and market opportunities
- Refresh and optimize existing package content, pricing, and inclusions to maintain competitiveness
- Partner with category specialists to source the best product components for package development
- Develop packages tailored to different customer segments and travel styles
- Ensure packages achieve target margins and align with supplier agreements and commercial objectives
- Monitor competitor offerings and identify opportunities to strengthen package value and market position
- Analyze package performance and recommend improvements to increase bookings, conversion, and revenue
- Conduct package audits to ensure pricing accuracy, availability, and relevance
- Test package availability, pricing, and booking flows prior to launch
- Collaborate with Product Leaders, Revenue Management, Pricing, Marketing, and operational teams to deliver successful packages
- Follow established package creation, approval, and loading processes to ensure quality and consistency
- Maintain package accuracy and resolve issues quickly following publication
- Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.
Experience & Qualifications
- Minimum 3+ years’ experience within the travel industry, including product, retail travel consulting, or wholesale operations
- Proven experience creating multi-component travel packages or itineraries
- Strong knowledge of destinations, hotels, cruises, tours, and travel logistics
- Understanding of package pricing, costing, and margin management
- Experience using product loading systems and CMS platforms, including Procat and Helio Holiday Manager
- Strong attention to detail with the ability to manage multiple priorities simultaneously
- Experience with GDS systems - Sabre or Amadeus preferred
- Diploma or higher qualification in Business, Marketing, Tourism, or a related discipline preferred
- Strong communication, collaboration, relationship-building, problem-solving, and design-thinking capabilities
- Ability to work autonomously while partnering effectively with diverse stakeholders
Work Perks! - What’s in it for you:
FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.
- Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
- Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!
- Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
- Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
- Personal connections: We are a big business founded on personal relationships.
- Diversity, Equity & Inclusion: Commitment to diversity, equity, and inclusion through initiatives like Diversity Day (paid leave to observe a holiday or cultural celebration of your choice) Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice), DEI education initiatives, and equitable practices, including regular equity assessments and inclusive recruitment protocols.
- A career, not a job: We offer genuine opportunities for people to grow and evolve
- We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
- Giving Back: Committed to making a difference through our Corporate Social Responsibility program, which supports nominated charities via volunteering and fundraising, our Office Environmental Program, LEED® Gold-certified office spaces, and 1 paid Volunteer Day per calendar year.
Benefits Include:
- Generous paid time off policy
- Travel perks/discounts
- Health & Wellness Programs and Employee Financial Wellness Services
- National/International Award Nights and Conferences
- Group benefits including extended health care, dental and vision, gender affirming care, fertility care
- Insurance including life, AD&D, critical illness, long term disability
- Employee Assistance Program
- RRSP/RPP with matching
- Tuition Reimbursement Program
- Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions
- Global career opportunities in a network of brands and businesses
Don’t Miss Out! Apply now for one of the best adventures you’ll ever have.
Location – Toronto, Canada
This posting reflects an active vacancy that we are currently seeking to fill.
For this position, we anticipate offering an annual salary of $70,000 - $72,000. The salary is dependent on relevant factors, including experience, geographic location, and job requirements.
We welcome applications from candidates with diverse experiences
We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.
As part of our recruitment process, AI tools may assist in the screening and assessment of applications. Final hiring decisions are made by our recruitment team and hiring managers.
Our number one philosophy? Our people. Flight Centre Travel Group’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.
We are committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at fccareers@flightcentre.ca
🏆 Travel Weekly Magellan Awards: Silver Winner (2023)
🌟 GBTA WINiT Top 50 Award Recipients (2018–2025)
💫 CHHR: 5-Star DE&I Employer (2023, 2024)
🌍 Seramount, FCTG Mexico: Member of the Global Inclusion Index (2023–25)
📰 Newsweek: America’s Greatest Workplaces for Diversity (2024)
💛 Benefits Canada: Health/Wellness Program and Mental Health Program (2023, 2025)
✈️ OutThere Awards: Inclusive Travel Finalist (2025)
🏅 Canadian HR Awards: Excellence in Diversity and Inclusion Awardee (2025)
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