Systems Support Technician
Job no: 517421
Work type: Staff
Senior management: VT Carilion School of Medicine
Department: Dean of VTC School of Medicine
Location: Roanoke Area
Categories: Information Systems / Technology
This employee will provide Tier I and Tier II technical support and is responsible for the installation, repair, configuration, and maintenance of workstations, portable computing devices, desktop computers, and the associated peripheral equipment and software for users in multiple departments across multiple locations within the Virginia Tech Carilion School of Medicine.
Performs troubleshooting efforts for major hardware or software problems and works with vendors to return defective products for service.
In addition, the Systems Support Technician also gathers and manages information needed for the maintenance of departmental system documentation and inventory databases. Performs other IT-related work as assigned.
Experience with enterprise management of desktop and laptop computers.
Experience supporting multiple computer operating systems, including OSX and Windows 7/8/10.
Experience working in networked computing environments, including TCP/IP, IPv4/IPv6, and wireless networks.
Experience in a Windows Domain and Windows Active Directory environment
Comprehensive knowledge of PC hardware, software, and printing.
Experience in IP Security, Windows Firewall, and knowledge of desktop security best practices.
Ability to interact effectively and provide clear, concise, professional communications with faculty, staff, students, vendors, and others of diverse backgrounds.
Ability to create and keep thorough documentation.
Ability to work autonomously with little supervision.
Ability to effectively analyze, research, and resolve technical problems.
Must have a valid motor vehicle operator’s license in order to travel and transport equipment to various work sites across campus.
Experience with mobile device platforms (Apple/Android).
Experience with automated image deployment. (WDS/Clonezilla)
Experience with providing helpdesk support in a large enterprise environment.
The successful candidate will be required to have a criminal conviction check as well as documentation of COVID-19 vaccination. The department values diversity and continually strives to maintain and promote an inclusive learning, working, and research environment that embraces all students, faculty, and staff. We are particularly interested in applications from persons identifying with groups currently underrepresented in the Virginia Tech community.
Dedicated to its motto, Ut Prosim (That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive community dedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges, a school of medicine, a veterinary medicine college, Graduate School, and Honors College. The university has a significant presence across Virginia, including the Innovation Campus in Northern Virginia; the Health Sciences and Technology Campus in Roanoke; sites in Newport News and Richmond; and numerous Extension offices and research centers. A leading global research institution, Virginia Tech conducts more than $500 million in research annually.
Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, national origin, political affiliation, race, religion, sexual orientation, or veteran status, or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or on any other basis protected by law.
If you are an individual with a disability and desire an accommodation, please contact (insert name) at (insert email address) during regular business hours at least 10 business days prior to the event.
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