Careers at Virginia Tech

Customer Service & Admin Support

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Work type: Staff
Senior management: Executive VP & Provost
Department: Undergraduate Admissions
Location: Blacksburg - Main Campus
Categories: Administrative / Clerical, Other

Job Description

Provides administrative support to the Office of Undergraduate Admissions by serving at the Front Desk of the Visitor Center and Office of Undergraduate Admissions. The position will provide a high level of customer service and operational support to the office while projecting a positive image of not only Undergraduate Admissions but Virginia Tech in general. Position requires someone with excellent organizational and interpersonal skills with the ability to interact respectfully and comfortably with all individuals in a diverse, multicultural environment. Will provide friendly and professional service to all visitors and callers to this office regarding policies, procedures, curriculum, and preparation of various departmental forms. Assists with all admission events and functions which occur on several weekends during both the fall and spring semesters.

Required Qualifications

Previous administrative and/or customer service experience. This person must be dependable, approachable, and comfortable working with all visitors. A positive attitude at all times while representing the university to prospective students and families is crucial. Must have demonstrated proficiency with office computer software such as Excel and Word. Ability to work under stressful conditions with high volume of visitor traffic and telephone calls while maintaining high levels of efficiency and confidentiality. The position requires the ability to communicate clearly, exhibit initiative, learn from experience, and present a professional image. HS graduation or equivalency.

Preferred Qualifications

Preference given for knowledge of university policies and procedures, proficiency with Banner, Slate (CRM), and Microsoft Office along with experience assisting with special events.

Pay Band


Appointment Type


Salary Information

Commensurate with experience

Review Date

June 13, 2022

Additional Information


The successful candidate will be required to have a criminal conviction check.


About Virginia Tech

Dedicated to its motto, Ut Prosim (That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive community dedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges, a school of medicine, a veterinary medicine college, Graduate School, and Honors College. The university has a significant presence across Virginia, including the Innovation Campus in Northern Virginia; the Health Sciences and Technology Campus in Roanoke; sites in Newport News and Richmond; and numerous Extension offices and research centers. A leading global research institution, Virginia Tech conducts more than $500 million in research annually.

Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, national origin, political affiliation, race, religion, sexual orientation, or military status, or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or on any other basis protected by law.

If you are an individual with a disability and desire an accommodation, please contact Lisha Farrier at during regular business hours at least 10 business days prior to the event.

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