Careers at Virginia Tech

Technical Content Specialist

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Work type: Staff
Senior management: Liberal Arts and Human Sciences
Department: Dean-Liberal Arts & Human Sciences
Location:
Categories: Information Systems / Technology, Other

Job Description

The Technical Content Specialist in the College of Liberal Arts and Human Sciences (CLAHS) reports to the Associate Dean of Transdisciplinary Initiatives and Chief Technology Officer with matrix reporting to the Director of Marketing and Communications. The Technical Content Specialist works with the CTO and the CLAHS IT support specialists team to develop and maintain college-level standards related to information technology, and to establish and contribute to a knowledge base with internal (with the IT team as primary audience) and external (for CLAHS IT users) topics for support, training, and onboarding purposes. The Technical Content Specialist has secondary responsibilities updating content on the CLAHS website as determined by the CTO and the Director of Marketing and Communications.

Required Qualifications

-Bachelor's degree in English, communication, professional or technical writing, journalism, or a related field, or equivalent training and/or experience.
-Experience working with content management systems.
-Experience with technical content or product content (e.g. knowledge bases, procedural documentation).
-Experience or relevant training/coursework in editing and writing for online delivery.
-Excellent communication, writing, and organizational skills.
-Ability to work independently and on a team on multiple projects, often involving deadlines.

Preferred Qualifications

-Working knowledge of Adobe Experience Manager.
-Knowledge of or experience with information technology support.
-Experience with ServiceNow or similar customer relationship management or knowledge base platform.
-Experience or relevant coursework on structured authoring for technical content.
-Proficiency with office suite software and basic HTML.
-Experience in higher education contexts.

Pay Band

4

Appointment Type

Regular

Salary Information

Commensurate with experience

Review Date

8/1/2022

Additional Information

 

The successful candidate will be required to have a criminal conviction check.

 

About Virginia Tech

Dedicated to its motto, Ut Prosim (That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive community dedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges, a school of medicine, a veterinary medicine college, Graduate School, and Honors College. The university has a significant presence across Virginia, including the Innovation Campus in Northern Virginia; the Health Sciences and Technology Campus in Roanoke; sites in Newport News and Richmond; and numerous Extension offices and research centers. A leading global research institution, Virginia Tech conducts more than $500 million in research annually.

Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, national origin, political affiliation, race, religion, sexual orientation, or military status, or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or on any other basis protected by law.

If you are an individual with a disability and desire an accommodation, please contact Carlos Evia at cevia@vt.edu during regular business hours at least 10 business days prior to the event.

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