Parking Services Manager
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Job no: 532706
Work type: Staff
Senior management: VP Auxiliary & Business Services
Department: Parking Services
Location: Blacksburg, Virginia
Categories: Communications / Public Relations / Marketing, Administrative / Clerical, Executive / Director / Management, Legal / Compliance, Other, Transportation, Public Safety
At Auxiliary and Business Services (ABS), our mission is simple yet profound: to serve the Virginia Tech community by providing products and essential services so that others can achieve success in support of the Virginia Tech mission. Every day, the unwavering commitment of the ABS team brings this mission to life. Through our work, we ensure that students, faculty, staff, and visitors have access to the resources and support they need to thrive in their academic, professional, and personal endeavors.
The Parking Services Department at Virginia Tech is a dynamic and critical department supporting all aspects of university operations and impacting every faculty, staff, student, contractor, and visitor.
The Parking Services Manager oversees all aspects of the department and serves as the day-to-day operational leader, executing the ongoing development, implementation, and assessment of the university’s parking system. In addition, the Manager serves as the departmental liaison to the university and surrounding community, implements procedures to maximize the use of technology, and continuously improves the overall efficiency of the university's parking operations.
Reporting to the Senior Director of Auxiliary Services, the Manager leads a robust team of parking professionals to provide a safe and effective parking experience at all facilities. The incumbent supervises key departmental team leaders for Customer Service, Operations, Enforcement, and Events and enhances a team-based culture that support efficiency, effectiveness, continuous improvement, and customer service. The Manager also promotes employee development through employee engagement, recognition for achieved skills and competencies, and the encouragement and support for high-performance self-monitoring work teams.
To successfully carry out these functions, the Parking Services Manager must have:
• excellent management skills to lead a cross-functional team focused on superior service to the university community.
• experience managing financial, physical, and technological resources to execute university and departmental priorities successfully.
• knowledge of the inner workings of the parking and transportation industry.
The incumbent also performs other duties as requested; takes initiative to support a healthy work environment; strives to fulfill the terms in the Standards of Business Conduct; exemplifies the Virginia Tech Principles of Community; and supports the university’s motto, Ut Prosim (That I May Serve).
Education
• Bachelor’s degree in a related field and/or significant relevant training and experience.
Experience
• Demonstrated management experience in parking, transportation operations, or similar operations.
• Experience in planning and managing parking and transportation operations for events such as concerts, large intercollegiate athletic events such as football, or similar situations.
• Experience in reviewing maintenance requirements of surface and structured parking and managing repairs in line with industry standards.
• Experience managing a complex and robust budget and analyzing fiscal reports.
• Demonstrated experience analyzing and summarizing data in a variety of formats.
• Demonstrated experience working effectively with a wide variety of stakeholders.
• Considerable experience training and mentoring employees.
• Previous supervisory experience in a complex, high-volume operation.
• Excellent communication, organizational, and leadership abilities.
• Proven ability to work in a fast-paced, high-pressure environment.
Knowledge, Skills, and Abilities
• Considerable knowledge of parking services policies and parking facilities management.
• Considerable knowledge of traffic flow patterns and parking requirements on a large university campus or similar operations.
• Advanced working knowledge of parking management systems, such as T2 Systems.
• Proficient computer experience with programs such as Microsoft Word, Excel, PowerPoint, etc.
• Ability to network, develop and maintain effective working relationships with key individuals throughout the University, community, and within the parking services profession.
• Demonstrated conflict resolution skills.
• Excellent customer service skills.
• Excellent organizational, interpersonal, and communication skills.
• Ability to complete numerous projects and details simultaneously and accurately with minimal direction and supervision.
• Must have a valid driver’s license.
• Must be willing and able to work extended hours in support of campus events.
• Experience in higher education parking and transportation operations
• Experience with T2 Flex data management
• Extensive knowledge of industry best practices as well as relationships with industry peers
• Experience in managing complex business practices
Exempt: Not eligible for overtime
40+ on-site in Blacksburg, VA. Primarily Monday through Friday with occasional weekend work hours required for events.
The selected candidate will be required to successfully complete a criminal conviction and driving records check.
Dedicated to its motto, Ut Prosim (That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive community dedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges, a school of medicine, a veterinary medicine college, Graduate School, and Honors College. The university has a significant presence across Virginia, including the Innovation Campus in Northern Virginia; the Health Sciences and Technology Campus in Roanoke; sites in Newport News and Richmond; and numerous Extension offices and research centers. A leading global research institution, Virginia Tech conducts more than $500 million in research annually.
Virginia Tech endorses and encourages participation in professional development opportunities and university shared governance. These valuable contributions to university shared governance provide important representation and perspective, along with opportunities for unique and impactful professional development.
Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, ethnicity or national origin, political affiliation, race, religion, sexual orientation, or military status, or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or on any other basis protected by law.
If you are an individual with a disability and desire an accommodation, please contact Dan Taggart at dtaggart@vt.edu during regular business hours at least 2 business days prior to the event.
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