Title: College Store Clerk - On Call
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Position Purpose:
The College Store Clerk is responsible for cash register duties, customer service, stocking, and merchandising of the College Store. This position will include some maintenance and fulfillment of our online store.
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Job Duties:
- Assists in maintaining stock inventory, notating low stock items for reorder and items in need of elimination.
- Assists customers with purchases, registering sales in the store and online.
- Maintains a high level of customer service in accordance with the College Store and Bates College philosophy.
- Acquires product knowledge of items sold and needs of the college store.
- Uses computer program to process financial aid and department charges while maintaining confidentiality and security of protected student information in accordance with FERPA regulations.
- Backs up the Office Coordinator with creating purchase orders and daily journal entries.
- Receives and stocks a variety of merchandise for resale and monitors initial mark-on and cost of goods sold, including invoice/packing list data entry, quality control inspection, inventory control, and database entry and maintenance.
- Maintains buying and inventory levels for departments as designated in the College Store.
- Backs up the eCommerce Specialist in tasks such as order fulfillment, customer communication, and special order creation. -
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Minimum Qualifications:
Education
• High school graduate or GED equivalent required.
• Associates degree or equivalent education and experience preferred.
Experience
• 1 – 3 years of customer service and/or retail experience.
• Previous experience cashiering; retail experience preferred.
Skills and Knowledge
• Impeccable organizational (time, task, project management) skills.
• Excellent communication (written, verbal and presentation) skills.
• Customer Service: ability to provide service that consistently meets or exceeds the needs of web customers, colleagues, and the college community.
• Strong business aptitude.
• Basic clerical skills, including data entry and filing.
• Ability to work independently and handle multiple priorities with minimal supervision.
• Strong interpersonal skills with ability to develop and maintain collegial relationships. Must be flexible, collaborative and have a positive attitude.
• Ability to work independently and handle multiple priorities with minimal supervision.
• Keen attention to detail necessary for successful documentation, planning and execution.
• Proficiency in basic data management systems and basic computer applications (e.g., Word, Excel, PowerPoint).
• Willingness and ability to learn additional applications as needed.
• Ability and willingness to work a flexible schedule, including weekends, evenings and other non-traditional schedules.
• Has a desire to grow knowledge and skills within the College Store.
• Personal commitment to excellence and the mission of a top-tier small liberal arts college.
• Commitment to equity and inclusion, and serving the needs of a culturally and educationally diverse community.
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Preferred Qualifications:
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Benefits:
Bates College offers competitive salaries, access to the library and athletic facilities, and a supportive, collegial environment in a drug- and smoke-free workplace. This position may accrue leave in accordance with the Maine’s Earned Paid Leave law.
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Equal Employment Opportunity Statement:
Bates College is committed to the principle of equal opportunity and providing an educational and work environment free from discrimination. The college prohibits discrimination on the basis of race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or gender expression, age, disability, genetic information or veteran status and other legally protected statuses in the recruitment and admission of its students, in the administration of its education policies and programs, or in the recruitment of its faculty and staff. Bates College adheres to all applicable state and federal equal opportunity laws and regulations. All college faculty, staff, students, contractors, visitors, and volunteers are responsible for understanding and complying with the Non-Discrimination Policy.
Inquiries concerning the college’s policies, compliance with applicable laws, statutes, and regulations (such as Title VII, Title IX, and ADA/Section 504), and complaints may be directed to Gwen Lexow, Title IX Officer, 207-786-6445 or via email at glexow@bates.edu.
About Bates:
Bates is internationally recognized as a leading liberal arts college, attracting 2,000 students from across the U.S. and around the world.
Since 1855, Bates has been dedicated to educating the whole person through creative and rigorous scholarship in a collaborative residential community. Committed to opportunity and excellence, Bates has always admitted students without regard to gender, race, religion, or national origin.
Cultivating intellectual discovery and informed civic action, Bates prepares leaders sustained by a love of learning and zeal for responsible stewardship of the wider world. Bates engages the forces — intellectual trends, demographic changes, and technology — that are transforming higher education and the world into which our students graduate.
Bates has highly competitive admissions, graduates over 90 percent of its entering students, and more than half of its alumni earn graduate degrees. Bates employs 200 faculty members and 550 staff.
The college is proud of deep roots in the Lewiston/Auburn community, Maine’s second-largest urban area with a population of approximately 65,000. Bates is located on a beautiful, 133-acre, traditional New England campus in Lewiston, an emerging city with an entrepreneurial climate, a lively arts scene, and a dynamic business community. Bates is 35 miles north of Portland, 140 miles north of Boston, and 350 miles north of New York City.